Jatoba

Li

5.0

Had a great dinner, our server Nick was great.

Paul

5.0

Fantastic food with great service in a cool environment - only critique this is not a cheap restaurant but no surprise given the above combination. Highly recommend it

George

5.0

Delicious food & really good service. Since it's on the pricier side, I'd recommend to go in a group & & spend 100-150$ pp to get to try as many different plates as possible. Some of the high lites were the black cod, the dumplings (all delicious) & the beer noodles

Marcel

5.0

Great food & beautiful place for a date. The selection of sushi is amazing. Highly recommend.
Pricy but worth it .

Rock

5.0

Toujours une expérience incroyable

Mélanie

5.0

Je le recommande fortement, des employés professionnels & intéressés. De la nourriture soignée & délicieuses

Daniel

5.0

Un endroit formidable, tout est parfait, de l'acceuil au service & la nouriture fantastique 🤩 c'était notre deuxieme fois & surtout pas la dernière

Michel

2.0

I'd like to recognize both the positive & negative aspects of the service during our visit.

Service Rating:
⭐ 5/5 for the support staff (bussers, runners, & bar staff) - Everyone else on the team was attentive, friendly, efficient & really top-notch service worthy of the highest end restaurant.
⭐ 2/5 for the waiter who took our order - Unfortunately, our overall experience was seriously impacted by two concerning incidents. The 1st is not drama, the second in quite unnerving.

1. Drink Order Mishandled
One of our guests ordered a regular (non-diet) Coke. When the drink arrived, the server delivering it (holding the printed bar order in hand) stated it was a Diet Coke. The waiter who originally took our order quickly & firmly insisted it was not. However, a simple taste test confirmed it was Diet Coke.

Though the drink was eventually replaced, the way the situation was handled was troubling. The waiter's defensive attitude, dismissiveness, & his unwillingness to listen came across as unprofessional. It felt more like,'just take what you're given,' rather than an effort to ensure a good customer experience.

2. Allergy Risk - Serious Oversight
We ordered a multi-course tasting menu (we did not choose, we let our waiter decide on the menu) & clearly communicated one important dietary restriction: an allergy to shellfish. Despite this, the final course included two plates containing shellfish (crab & shrimps). Thankfully, we identified this (again thanks to the support staff) before anyone with the allergy took a bite - but that's not always possible, especially with items like dumplings where the filling isn't obvious.

When we raised the issue, the same waiter casually responded,'Oh yes, I know - but I really wanted the rest of the table to try these out.' This is not just a lapse in judgment - it's a dangerous & completely unacceptable approach to food allergies. It demonstrates a lack of seriousness, care, & professionalism.

Mistakes can happen, but the lack of accountability & the dismissive attitude from the waiter made both situations feel much worse. Service staff are not just responsible for delivering food; they are trusted to listen, respect guest needs, & ensure a safe & welcoming environment. In this case, that trust was broken.

I hope the management sees this as constructive feedback & takes appropriate action - particularly with regard to allergy protocol training & service standards.

Fred

5.0

Excellent as usual !!

Michael

5.0

We loved our dinner at Jatoba! Never had such tender tuna... all the dishes were amazing & so were the desserts! Not inexpensive, but definitely special.