Overall, reviews portray Jack Le Coq as a popular spot for fried chicken and sides, with many praising crispy, well seasoned tenders, juicy chicken, and tasty poutine and fries, and noting fast service and a friendly atmosphere. Some mention high prices for the portion size and occasional issues with delivery or order accuracy. Many diners call the chicken the best, comparing favorably to other chains, while a few note changes in fries or poutine that lessen appeal. The spot is described as a reliable late night option and casual gathering place, with strong praise for the chicken and tenders and generally positive notes about staff and ambiance.
I came in ordered 8 chicken tenders with fries & asked 3 times if the stuff was made fresh. The chicken came fresh & nice but the fries were cold & stale. I told the counter they kinda lied but they didn't care. Even though when I asked them they assured me it was fresh.
May 8, 2026
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Loved the branding, & tonight was the night I was going to try it out. Honestly extremely disappointed from the start to the end it was ridiculous. The food wasn't even fresh, cold chicken & honestly I get the concept, but work on the product, & the customer experience.
the place is clean , nice service, but honestly i was expecting more, the spicy chicken was ok but the poutine was not that good not even close what i ve heard online, really Expensive for that small portion & they charge you 2.5 for each sauce, at any competitor you can get better food, double portion for rhe same amount of money, it won't be a next time for sure
Manque de respect envers les livreurs. Plus de 15 minutes d'attente, puis on me dit qu'ils m'ont'oublié' & de recommencer le temps d'attente. Inacceptable.
J'ai eu une très mauvaise expérience avec le service au front desk chez Jack LeCock. La dame à l'accueil était impolie, parlait sur un ton désagréable & ne faisait aucun effort pour aider. On avait l'impression de la déranger simplement en posant une question.
Le service manquait totalement de respect & de professionnalisme. Être mal traité dès l'arrivée donne une très mauvaise image de l'établissement. C'est dommage, car un bon accueil fait toute la différence.
J'espère sincèrement que la direction prendra ce genre de situation au sérieux & offrira une meilleure formation au service à la clientèle.
