Reviews of I AM PHO show a strong emphasis on flavorful broth, fresh ingredients and generous portions at reasonable prices, with fast, friendly service that many describe as reliable. Many note the pho is delicious with a smooth broth, tender beef or juicy grilled chicken, and plenty of vegetables, and the atmosphere is described as casual and welcoming. Several comments mention the staff as nice and efficient, contributing to quick and pleasant takeout or dine in experiences. Though overall positive, a few reviews point to smaller portions at this location compared with other branches and some inconsistency in cooking, with notes of saltiness or dryness in certain dishes. Many reviewers say they would return or highly recommend and appreciate the value and family run vibe. Overall the consensus is that I AM PHO delivers solid Vietnamese comfort with good flavor, fast service, and a friendly atmosphere, while acknowledging certain location specific differences in portion size and quality.
My son, friend & I went on a Monday night. This was our first time trying This restaurant. The service was friendly & very nice.The food was fresh & delicious. The prices are reasonable. We are definitely Coming back again.
My mom & I are very satisfied! The pho was nice & hot, the broth was smooth & not very heavy!! The service was fast as well! The imperial rolls were different than what I'm used to, but very delicious! Would definitely come again!!
We found bugs in the lettuce & bean sprouts of our BUN GA R plates that we ordered for delivery. Absolutely disgusting. I liked the place but won't be able to order again from them after this.
Had vegetarian pho soup & it was tasteless. It was as if they just pour hot water on noodle with that was it. No broth, no taste. The vegetables were also undercook. Disappointing..
Food. The lowest quality I have ever experienced.
Horrible plating.
Cheap ingredients.
Poorly cooked or prepared.
Nothing really on a plate.
Seasoning very poor.
Service. The worst I have ever expedited. Little to no attention. Barely spoke English well & French was not much better.
Atmosphere. Cheap, loud & echoey, dark, no care went into the design to make it a nice customer experience.
We tried this place as it was new & love eating this type of cuisine.
We ordered the chicken plate & the pork chops.
There was barely any chicken, it was over cooked, hard, poorly seasoned. The noodles looked a day old & were under cooked & the other portion was all clumped together & could not even be separate lol.
The tiny half ounce of liquid in a metal portion control container was straight out of a bottle.
The two pieces of lettuce appeared to be unwashed & just placed into bowl to fill in space. It was a disaster.
The pork chop was even worse. Firstly the two pieces of pork were not considered to be chops. The thickness of each pork chop was around the same as a kraft cheese slices & individually wrapped yellow processed American cheese.
Second, tons of bone. Third, leathery dry & terribly overcooked & horrible (little) flavour. It came with rice which also tasted & chewed as if it were a day old rice, No flavour & was a complete joke. There were (again) two unwashed slices of lettuce with a couple of pickled veg which were more wilted than not.
This has to be the worst example of Asian food I have ever eaten. Moreover, not once did anyone come over to ask about how the food was or if we were enjoying our meal.
The table lacked cutlery, & napkins & we had to ask multiple times after being served to receive them.
They served two glasses of water & never came by to refill, which is just as well as it was room temperature, smelled off & tasted horrible & could not drink it. We were going to order a drink but no one came to ask if anything was ok.
I have never seen a lack of customer service in the foodservice & hospitality industry anywhere in the world - on four continents!!!
I don't know is this is a franchise or single owned restaurant, but if it were a franchise this is the wrist run & worst trained (or lack of training) I have experienced.
Go to Chez Lien or almost anywhere else, this local eatery had the opportunity to make a killing in this small & secluded Montreal west community if they provided good food & good service at a reasonable price. They failed on all points.
Oh, & don't even get me started on how much money I threw down the drain (which is where the food should have gone) for this waste of time & eating. Sadly I had not eaten all day & too tired to eat elsewhere or at home. I made the best of it. I also paid for that in the washroom that night & morning.
Never ever again!!
do not waste your time, money, energy, life etc going here.
So obviously I will never return or try another location for that matter.
This restaurant is rated 4.5 stars, but unfortunately my experience did not reflect that rating at all. The service was unpleasant & unwelcoming. I was also surprised to find that nearly everything on the menu is an add-on rather than a standard combo. For example, a chicken plate with beef as an add-on costs an additional $5 plus tax, & adding shrimp is another $5 on top of that, which adds up quickly.
The soup was difficult to eat as it was served in a very small bowl (as shown in the picture), making it impractical. Utensils were dirty, to make matters worse, my food arrived cold.
I've been to many Vietnamese restaurants, & unfortunately this was by far the worst experience I've had.
Ridiculously small portions compared to the downtown & cote-des-neiges restaurant. This gotta be a joke. They have to fix this issue because I am never ordering from this place again.
Nice atmosphere. Services was fast. The soup meal was ok. It was served with fresh basil & sprouts. I found the beef a bit tough so I would stick to the chicken next time.
Dec 8, 2025
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The food is always amazing & on time. The staff are nice, smiley & friendly. The food is amazinggg. I kid you not. When I found out there as a branch close to Weber's I live, I was ecstatic 😁❤?❤?. Thank you once again for always serving my family during every visit.
We tried I am pho this week for the first time & fell in love right away. We have had take out every time but every experience has been wonderful. The staff is very friendly & the service is amazing. While waiting for my order I got to watch the service in the dining room & from an outside view it was impeccable. The food has been absolutely delicious every single time as well, we have tried a bunch of the menu & just can't have enough. A definite must try!
Portions are way smaller than their other locations (ignore their responses saying they're not) & the cooking quality varies. Chicken is dry & or overcooked
I ate I AM PHO in downtown & Cote des neiges many times. I like them both so when I saw there was a new location near my place, I decided to go.
I took the grilled chicken on rice... the chicken was too hard. They must have grilled them too long or grilled them twice. It lacked of juice & it was dried. On top,I had 2 pieces only. The amount compared to downtown & Cote des-neiges was smaller. I ordered to pick up so maybe if I ate there would be different. Nonetheless, I do not think I would go back to this location because the taste was not the same compared to the two locations I have been. Flavorless.
