East Side Mario's gathers a mixed range of diner feedback, with many enjoying solid Italian flavors, generous portions, and good value when the service is attentive, while others report long waits, uneven service, and occasional disappointing dishes such as sauceless pastas or burnt crusts, along with cleanliness and lighting concerns that can affect the dining experience; the vibe and family friendly atmosphere are praised on calmer nights, and some visits shine with quick seating and friendly staff, but busy periods highlight shortages and slower service, suggesting that the restaurant can deliver a positive experience when operations run smoothly but struggles with consistency at times.
Too many customers to handle in a tourist area. We had to remind our server multiple times that we needed utensils, & we were eagerly waiting for a refill at the all-you-can-eat service. It felt like we were on a treasure hunt for water, as our server seemed to vanish into thin air! Checking in to see if we wanted another drink was like waiting for a shooting star-rare & elusive!
The food was really good but took an hour to come. We didn't get more salad even though it was offered to us. Then another long wait to get the bill. Not a horrible experience but I likely won't return.
Seing young powple beside the bar having fun playing on their phone nor serving the costomers... really!!! My husban had to stand & go see them to be serve. She kept talking in french after we talked in english... 3 person at the table she brought 1 bread & she had the nerve to tell us. That was for avoiding the lost of food! We used to go there few time a year & service used to be better than that. That what hapen when you hire younger poeple they dont take that job seriously anymore.& they want more tip lol hmmmmm hmmm
Bien proche du 5 étoiles, je vais y retourner certainement pour la bonne bouffe, & l'accommodation que l'on a eu pour changer le type de pâte présenté au menu sans aucun frais. Le menu est très varié. Le bon pain au beurre à l'ail & les salades sont à volonté & pourrait être appréciés par certains clients. Il faut dire que l'on est allé en semaine, donc c'est relativement tranquille comme ambiance.
Jul 16, 2024
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Service très long, ayant pris la salade & soupe à volonté une fois la première tablée arrivée j'ai dû arrêter la serveuse afin d'avoir une autre portion. Le service pour le ramasse des assiettes aussi très long. La nourriture était bonne par contre le service à revoir c'est certain!
I've been to other East Side Mario's & was always so pleased .. sadly this location was horrible .. our waitress was ok but we never received our homeloaf bread until we asked for it & recieved it end of the meal .. I ordered Veal Parmesan which is a favourite of mine but my pasta was cold , sauce was cold thé veal was warm, thé coating mushy .. the waitress offered me a salad which didn't make sense salad is supposed to be unlimited FREE with a meal .. happy that my drink was delicious but I'll never recommend this location
Nous avons été servis par Ariane B & elle nous a offert un excellent service! Souriante, à l'écoute du client... merci! Un beau menu, des prix abordables & un bon goût.
Portions plus que généreuses. Service aux tables rapide & très courtois. Choix de menu excellent, on y trouve tout pour selon vos goûts. Les prix sont très bons par rapport à la qualité des repas. Bref, bravo & à la prochaine visite...
Jun 10, 2024
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To start , we were just really excited to have driven an hour to bromont & get to the restaurant. I did love the atmosphere , reminded me of the eastside marios when i was a kid. But that was not the issue... First we ordered drinks , the bloody was fine but the amareto sour has salt around the rim instead of sugar( you should have seen his face , when he tried his drink🤦♀️) so we sent that back ti get a new one. We also ordered a coke (which never got to the table) The garlic bread & salad were good but the soups : the italian wedding soup had 1 meatball in the whole bowl & the tomatoe roasted agrlic soup was Litterally a marinara dipping sauce we ended up using to dip the bread in. (Also we waited 10 minutes to get some forks knives & spoons on the table while the soups were already infront of us..& the restaurant was not a full house at all) By the time the plates got to us ,thw waiter asked if we wanted cheese(3hich he never came with so we started to try the food .. the chicken parm was all sauggy & my penne arrabiata was cold .. really cold.like out of a fridge cold.. We didnt touch our plates & when he came back to ask if all was ok (5 min later maybe ..with no cheese) we just asked for the bill (we reallllly arent picky eaters ,but we did explain why we werent taking the food to go) the waiter was kind enough to not charge one of the plates . We wished it was a better supper .
Great place to go, they treat the English with respect & have English menus. All the servers speak English or try their best to serve you in English. It's nice to have a business in the Bromont area that still respects the English.
