3 Amigos
5605 Boulevard Taschereau
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Amenities, services & more
Reviews for Cora Déjeuners et dîners
| Food | |
| Service |
Reviews often mention
Display Allvalerie(8) allegra(4) erika(4) souriante(4) professional(3) breakfast(3) brunch(3) fresh(3)
The staff is very friendly & professional they really care about their customers, the food was as delicious as always:)
Madame Allegra is very kind & professional, she served my family in a very efficient way. I highly recommend Chez Cora , we love having our breakfast here.
Good food. The early morning there is a staff member named Valerie. Best service there is. Very professional & always smiling.
Dear Cora's Corporate Team,
I am writing to formally file a complaint regarding a deeply disappointing & concerning experience at your Montreal location.
On the date of our visit, my party & I were the first customers in line waiting to be seated. Despite this, we were left waiting approximately 30 minutes, during which time every group that lined up behind us was seated ahead of us. We were only acknowledged & seated after one of us explicitly raised the issue with staff.
When this was brought to the attention of the hostess/server, we were told that staff'didn't realize we were in line because we were speaking English.' This explanation is troubling & unacceptable. Language should never be used as a reason to ignore or deprioritize customers, & this comment raised serious concerns about discriminatory treatment.
Unfortunately, the service issues continued after we were seated. We waited 1 hour & 10 minutes for our food, & it took 30 minutes before we were even offered coffee. During this time, multiple tables that had been seated after us received their food well before we did. No proactive communication or explanation was provided for the delays.
Taken together, these events made us feel ignored & singled out. As visitors from Ontario, the experience left us with the strong impression that we were treated differently because we were English-speaking & out-of-province.
I am bringing this to your attention because this situation reflects poorly on the Cora's brand & raises concerns that warrant review. I respectfully ask that this incident be investigated & addressed internally to ensure that all guests are treated fairly, professionally, & without bias.
I would appreciate acknowledgment of this complaint & information on any steps being taken to prevent similar experiences in the future.