ZIBO! Restaurant-Bar
1520 Avenue des Lumières #10
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Amenities, services & more
Reviews for Chocolats Favoris
| Food | |
| Service |
Reviews often mention
chocolate(23) ice cream(22) options(8) crème glacée(6) cornet(6) sorbet(5) framboise(5) rapide(5) glaces(4) treat(4) quality(4) flavor(4)Très bon endroit pour aller déguster une bonne crème glacée entre amis ou en famille. Le personnel est vraiment sympa & accueillant avec les clients. J'ai vraiment aimé mon expérience.
Toujours bon !
Pour un samedi soir qui avait beaucoup de mondes, nous avons passé très rapidement.
Il avait même des place assis disponible a l'intérieur.
Très achalandé mais n'hésiter pas, le service est rapide & il a un roulement raisonnable pour les places assis.
Toujours un plaisir chez Chocolats Favoris DIX30! Service rapide, & personnel souriant. Un arrêt incontournable !
I ordered a small ice cream with a chocolate dip & the payment terminal suggested 15% tip as the lowest suggestion & I decided not to tip.
I get the feeling that I was served long after because of this since a lot of clients who paid after me were served before me. I guess that's why paying beforehand can have negative effects on service.
I don't think dipping in chocolate warrants 15% tip.
Honesty the longest line up I've ever seen. There were at least 50 people
Waiting to get their ice cream order. Not a great experience. Sorry guys but you need to hire more people During rush times.
When you buy an ice cream, expecting a glass of water for a child is a least, which they did not offer & asked money for it!
Les glaces de Chocolats Favoris DIX30 sont toujours aussi délicieuses, mais le service est catastrophique.
Les erreurs sont quasi systématiques : mauvais parfums (on commande noisette, on reçoit chocolat ou cerise), tailles inversées (on demande un grand, on reçoit un petit). & le pire, c'est que le personnel ne reconnaît pas les erreurs, ou essaie de les faire passer comme si de rien n'était.
Pourtant, il ne s'agit pas de commandes complexes : respecter un parfum & un format, ce n'est pas sorcier. On a souvent l'impression que les jeunes employés sont livrés à eux-mêmes, mal formés & désorganisés.
Résultat : des clients déçus, & une expérience très en dessous de ce qu'on attend d'une marque comme Chocolats Favoris.
Cornet Dubai maintenant offert avec crème glacée! Un vrai délice!! 😍
Bonjour, aujourd'hui le service à la clientèle était vraiment rapide & efficace! Je vais certainement revenir :) Merci !! Ps: l'employer qui m'a servi parfaitement est Alexandre Apostolov beau travail jeune homme!!
I don't mind paying over price because of the location & the ice cream is good.
But the service really needs to be improved. Really really needs improvement
Edit : As requested the explanation related to our experience:
The disappointing experience happened on Saturday, June 28, around 10 PM, after going to the movies with my son.
We ordered a poutine & a medium ice cream in a cup with dip. From the start, the young man who took our order seemed visibly annoyed, but we chose to overlook that.
When I received my ice cream, it was served in a cone with dip, which was not what I had ordered. I politely mentioned that I had requested it in a cup. The staff member who had prepared it asked me if it bothered me, & I said yes-I don't particularly like cones & much prefer a cup.
She then placed the cone into a cup & handed it to me. I again clarified that I did not want a cone at all. She proceeded to remove the cone, but in doing so, took away half the ice cream, & returned it to me without adding any dip.
At that point, I didn't feel like insisting any further, but as a customer, having to explain myself multiple times & still receiving only part of what I ordered is quite frustrating. This is not the kind of friendly experience one normally associates with Chocolats Favoris.
I wanted to bring this to your attention in the hope that it will help improve customer service in the future.
Bons produits mais le service est interminablement lent. Samedi 28 juin 2025 à 16h00. Merci!
Il y avait beaucoup de gens & le service fut rapide & sympathique malgré le nombre de gens.