Céramic Café

Noemie

2.0

We had a great experience painting.

We took a sandwich, not good at all... but the banana bread was good.

Then I just collected our ceramic, & one of them cleared got damaged in the process of cooking/glazing. They never let me know some damages was caused & I got to see the damages only when I got home. It basically entirely broke at 2 different places..

Saba

1.0

Very disappointing experience

My boyfriend & I visited Ceramic Café on August 19th around 7:30 PM, & unfortunately, the experience was disappointing from the moment we walked in.

We waited for about 10 minutes in the waiting area while employees repeatedly walked in & out without even acknowledging us. When someone finally came to help us, there was no greeting or basic acknowledgment-she simply asked how many people were in our party.

At first, she was going to seat us at a perfectly reasonable table. However, another employee suggested putting us at a table squeezed tightly between two other tables. It was very clearly an uncomfortable spot, especially when there were several other tables available. We politely asked if we could sit somewhere else, but were told that this was the *only* available spot.

What was especially frustrating is that we were paying customers who came to Ceramic Café to relax, enjoy our time, & paint ceramics. If there are other tables available, I don't think it's unreasonable to expect employees to clean another table for two customers rather than make them sit somewhere uncomfortable.

Ceramic Café, please remind your employees that customer service matters. People are paying not only for the ceramics, but also for the experience & their time there. A simple acknowledgment, a friendly attitude, & a willingness to accommodate customers when possible would have made a huge difference.

Unfortunately, based on this experience, we left feeling unwelcome rather than excited to spend our evening there.

Sarah

3.0

Overall, I had a great experience at Céramic Café Studio. The activity was fun, & I enjoyed painting my ceramic piece.

However, I was disappointed by a few things. The staff seemed to be rushing us because it was March Break week. Normally, customers have unlimited time, but we were only given two hours, & any extra time cost an additional $1 per 5 minutes. I had made a reservation, but this policy was never mentioned when I booked.

I was also disappointed when I received my finished ceramic piece. There was black dust trapped under the glaze, which affected the appearance of the piece. In addition, part of my ceramic arrived chipped, even though it was not damaged when I painted it.

While I enjoyed the experience itself, I believe better communication about the time limits & more attention to quality control would improve the overall customer experience.

Charlotte

5.0

Great experience!! My first time coming to a place like this & it was amazing!! So many choices of ceramics, it took me a quite a while to pick one!! Lots of different paint colours as well, & they have great food & drinks on the menu!!
I came after supper so i only ordered a brownie & a hot chocolate, & it was the best brownie i've ever eaten.
Overall great experience!!

Dmitri

5.0

A wonderful place, especially if you love arts & crafts. Usually, you can stay as long as you need, however during hilidays & school breaks, you're only given 2 hours to finish. Which may not be enough, depending on the project, of course. If you're new to painting, ask for help. The staff are extremely kind & helpful. They will actually walk you through the entire process, & help pick colours etc. I prefer their Laval location because it's easy to park, & the placebis really bright & spacious. A ton of ceramics to choose from. You can find anything from small cups, shot glasses, & figurines, to large salad bowls, serving platters, piggy banks & statuettes. Kids love it too :) The only problem is that once you try it you're hooked.

Chantal

5.0

Best ceramic painting I've seen so far
Lots of tools for texture & different items to paint

Kai

2.0

The experience was great but when we came back to take are things they had lost two of them & they all had holes paint stains of colours we didn't even touch.

YiNing

5.0

they have such a wide range of ceramics & paints & i always spend so much time every time i go there. i love the place. might be crowded sometimes tho. make sure to reserve a spot ;)

Ali

5.0

Nice place to enjoy ceramic painting.

Venu

5.0

Great place to spend time & bring out your creative side. Painting usually takes about 2 hours, & then you have to leave it there & pick it up in 7 days. They have a cafe as well for small snacks & drinks.