Céramic Café propose une fusion unique entre l'expression artistique créative et une offre de restauration décontractée. Les clients choisissent parmi un vaste inventaire de pièces en céramique à personnaliser tout en profitant d'une sélection de sandwichs préparés à la demande et de douceurs sucrées. Le menu privilégie des rafraîchissements simples et fiables qui s'accordent parfaitement avec l'atmosphère relaxante de l'atelier de poterie. Les tables de travail dédiées disposent de tout le matériel nécessaire, incluant pinceaux, éponges et une large gamme d'émaux colorés. Le personnel prend en charge le processus d'émaillage et de cuisson au four pour finaliser chaque création en vue de sa récupération ultérieure. Ce concept intègre une activité manuelle à un espace de café fonctionnel, offrant un environnement polyvalent pour les rencontres sociales et les projets créatifs. L'établissement dispose d'une cuisine préparant des collations savoureuses destinées à être consommées aisément durant la réalisation des œuvres.
Céramic Café offre généralement un environnement créatif et agréable, prisé pour les sorties en famille, les rendez-vous amoureux et les rencontres entre amis grâce à son vaste choix de céramiques et à son processus de peinture accessible. De nombreux visiteurs louent la gentillesse du personnel ainsi que la possibilité de manger et de boire sur place tout en travaillant sur leurs créations. L'expérience peut toutefois varier, car plusieurs commentaires soulignent des frustrations liées à l'affluence aux heures de pointe, aux longs délais de service et à des problèmes de contrôle de qualité lors de la récupération des pièces finies. De plus, certains clients trouvent que la tarification et les limites de temps durant les périodes achalandées peuvent être stressantes, tandis que d'autres notent que le volume de la musique et la proximité des tables peuvent parfois nuire à l'atmosphère relaxante recherchée.
I went to Céramique Café Laval with my kids & unfortunately had a very disappointing experience.
My invoice came to 133 $ taxes included, but I was charged 150 $ on my card. Before I tapped, the employee simply told me that the total was 150 $. I paid, & only afterward did I receive the receipt, which showed a 17 $'remise'. I had never been told that there was a mandatory 17 $ charge, nor did I choose to leave a 17 $ tip.
I went back inside to ask about it. The employee told me that it was basically a tip & that it was the'policy of the place.' I explained that a tip should be my choice & that nobody had informed me before I paid that I would be charged an additional 17 $. She became upset & started crying, telling me that it was management's decision & that she couldn't do anything, & that I should come back another day to speak with the manager.
What made the situation even more concerning was that I asked for the POS terminal receipt showing the 150 $ transaction, since my bank account clearly shows that I was charged 150 $. Instead of providing it, she removed the papers from the POS terminal & threw them in the garbage, then told me that the machine didn't have any paper & didn't work.
I understand that employees may simply be following management's instructions, & I don't blame her personally for a policy she says she didn't create. But a mandatory charge should be clearly disclosed before a customer pays, especially when it is presented afterward as something resembling a tip.
I don't live nearby & don't want to make another trip just to discuss a 17 $ charge. I'm leaving this review so management can see what happened & hopefully clarify publicly what this'17 $ remise' actually represents & why customers are not informed about it before payment.
I would appreciate an explanation &, ideally, a refund of the 17 $ if it was not voluntarily authorized.
I been to the concept before. Walked in yesterday, was like a gazillion degrees.
Got assigned a table, ok pretty much same drill as always but I didn't enjoy so much my experience as sweat was dripping all over myself & my family's faces.
We paid & walked out before we were done. We were not having fun. I walked to get juice in the car, with a breeze & open space... It was cooler outside.
The workers explained how the AC is broken. I understand that unforseen conditions can happen.
Sure.
But customers come first. Always.
Offer me some cold juice, give me 15% off.
Recognize that my experience is discomforting but I'm still here contributing to your business.
As a customer, I want to feel recognized & appreciated.
Waww quelle activité relaxante & plaisante! J'y suis allée avec ma mère & nous avons énormément apprécié l'endroit, la gentillesse du personnel & puis tout simplement le concept. Faut compter 1.5h en moyenne pour réaliser son oeuvre ah ah. Vous choisissez l'objet en céramique que vous voulez personnaliser, & après libre à votre imagination. Je recommande. Mention spéciale pour le personnel qui est adorable & très disponible. Merci possibilité de manger sur place si vous voulez.
Overall, I had a great experience at Céramic Café Studio. The activity was fun, & I enjoyed painting my ceramic piece.
However, I was disappointed by a few things. The staff seemed to be rushing us because it was March Break week. Normally, customers have unlimited time, but we were only given two hours, & any extra time cost an additional $1 per 5 minutes. I had made a reservation, but this policy was never mentioned when I booked.
I was also disappointed when I received my finished ceramic piece. There was black dust trapped under the glaze, which affected the appearance of the piece. In addition, part of my ceramic arrived chipped, even though it was not damaged when I painted it.
While I enjoyed the experience itself, I believe better communication about the time limits & more attention to quality control would improve the overall customer experience.
