Céramic Café

Kathleen

4.0

Amazing activity to do. It is fun to paint your ceramic. However the service for brevages & food was a little slow

M

5.0

Nous avons passé un moment très agréable & chaleureux avec les enfants, c'est une expérience à refaire absolument.
Le service est vraiment impeccable

Blanche

5.0

Super belle place a aller avec son amie, famille ou date.

Ambiance chaleureuse, super bon service & les explications sont super bien expliqué.

Rou

5.0

Wider selection than west island, lovely service, overall nice vibe in the store.

Noemie

2.0

We had a great experience painting.

We took a sandwich, not good at all... but the banana bread was good.

Then I just collected our ceramic, & one of them cleared got damaged in the process of cooking/glazing. They never let me know some damages was caused & I got to see the damages only when I got home. It basically entirely broke at 2 different places..

Monique

4.0

J'y ai emmenée mes petits enfants de 9 & 11 ans. Les explications furent claires & agréables. L'attente fut long mais on a pris notre nom & nous sommes sortis pour revenir 1 heure plus tard.

Saba

1.0

Very disappointing experience

My boyfriend & I visited Ceramic Café on August 19th around 7:30 PM, & unfortunately, the experience was disappointing from the moment we walked in.

We waited for about 10 minutes in the waiting area while employees repeatedly walked in & out without even acknowledging us. When someone finally came to help us, there was no greeting or basic acknowledgment-she simply asked how many people were in our party.

At first, she was going to seat us at a perfectly reasonable table. However, another employee suggested putting us at a table squeezed tightly between two other tables. It was very clearly an uncomfortable spot, especially when there were several other tables available. We politely asked if we could sit somewhere else, but were told that this was the *only* available spot.

What was especially frustrating is that we were paying customers who came to Ceramic Café to relax, enjoy our time, & paint ceramics. If there are other tables available, I don't think it's unreasonable to expect employees to clean another table for two customers rather than make them sit somewhere uncomfortable.

Ceramic Café, please remind your employees that customer service matters. People are paying not only for the ceramics, but also for the experience & their time there. A simple acknowledgment, a friendly attitude, & a willingness to accommodate customers when possible would have made a huge difference.

Unfortunately, based on this experience, we left feeling unwelcome rather than excited to spend our evening there.

Sébastien

2.0

Allez avec mes 3 enfants & ma soeur.
Ma mère s'ajoute à nous dernière minute & ils nous avises que des frais de 15% sont ajouter en guise de pourboire. Ok jusqu'à la .. aucun service la table pleine de nourriture terminer personne ne vient ramasser. La jeunes fille me dit même que j'ai juste à tout laisser la qu'il ramasse juste une fois l'activité terminée mais nous n'avons plus de place pour continuer à peinturer.

Payer 15% pour un service reçu avec la nourriture AUCUN problème même que je donne toujours plus en temps normal mais de devoir payer 15% de plus sure le vase & les céramique choisis j'appelle ça du vol !

Chadi

5.0

Amazing kids experience ❤?

Hi

2.0

In general was ok but services can be better, i went with my kids & when i went to pay the charge me the Price of two adults so i went back & say my son was under 13 so it should be a kids price, employee said she couldn't reimburse me because manager wasn't there to come back the next day so I ask what's the difference of the price & she answer only 1$ so I said ok, I was about to leave & I say the prices & I saw that it was a 3$ so I went back & I caught the employee & another coworker making fun of me because I had told the. Not to assume that my kid was over 13 & they should have asked before charging, so I told her the difference is not 1! Is 3$ & she just answer I didn't know so I just said a number. So I told her if you don't know just don't answer anything , you shouldn't lie. It's not about the amount is just the fact of what she did. My visit was on August 3