Céramic Café provides a unique fusion of creative artistic expression and casual dining. Patrons select from a vast inventory of unpainted ceramic pieces to personalize while enjoying a selection of handcrafted sandwiches and freshly prepared desserts. The menu focuses on simple, reliable refreshments that accommodate the relaxed nature of the pottery studio environment. Dedicated work tables feature all necessary painting supplies, including brushes, sponges, and an extensive array of colorful glazes. Staff handle the glazing and kiln firing process to finalize each project for future collection by the creator. This concept integrates hands-on activity with a functional café space, creating a versatile environment for both social engagement and focused hobbyist projects. The facility maintains a functional kitchen that prepares sweet treats and savory snacks intended to be consumed conveniently during the painting process.
Céramic Café generally offers a creative and enjoyable environment that is popular for family outings, dates, and gatherings with friends, thanks to its wide selection of ceramics and accessible painting process. Many visitors praise the friendly staff and the ability to enjoy food and drinks on-site while working on their projects. However, the experience can be inconsistent, with several reviews highlighting frustrations regarding peak-time crowding, long wait times for service, and concerns over quality control when retrieving finished pieces. Additionally, some guests find the pricing structures and time limits during busy periods to be stressful, while others note that the music volume and table spacing can occasionally detract from the intended relaxing atmosphere.
I went to Céramique Café Laval with my kids & unfortunately had a very disappointing experience.
My invoice came to 133 $ taxes included, but I was charged 150 $ on my card. Before I tapped, the employee simply told me that the total was 150 $. I paid, & only afterward did I receive the receipt, which showed a 17 $'remise'. I had never been told that there was a mandatory 17 $ charge, nor did I choose to leave a 17 $ tip.
I went back inside to ask about it. The employee told me that it was basically a tip & that it was the'policy of the place.' I explained that a tip should be my choice & that nobody had informed me before I paid that I would be charged an additional 17 $. She became upset & started crying, telling me that it was management's decision & that she couldn't do anything, & that I should come back another day to speak with the manager.
What made the situation even more concerning was that I asked for the POS terminal receipt showing the 150 $ transaction, since my bank account clearly shows that I was charged 150 $. Instead of providing it, she removed the papers from the POS terminal & threw them in the garbage, then told me that the machine didn't have any paper & didn't work.
I understand that employees may simply be following management's instructions, & I don't blame her personally for a policy she says she didn't create. But a mandatory charge should be clearly disclosed before a customer pays, especially when it is presented afterward as something resembling a tip.
I don't live nearby & don't want to make another trip just to discuss a 17 $ charge. I'm leaving this review so management can see what happened & hopefully clarify publicly what this'17 $ remise' actually represents & why customers are not informed about it before payment.
I would appreciate an explanation &, ideally, a refund of the 17 $ if it was not voluntarily authorized.
I been to the concept before. Walked in yesterday, was like a gazillion degrees.
Got assigned a table, ok pretty much same drill as always but I didn't enjoy so much my experience as sweat was dripping all over myself & my family's faces.
We paid & walked out before we were done. We were not having fun. I walked to get juice in the car, with a breeze & open space... It was cooler outside.
The workers explained how the AC is broken. I understand that unforseen conditions can happen.
Sure.
But customers come first. Always.
Offer me some cold juice, give me 15% off.
Recognize that my experience is discomforting but I'm still here contributing to your business.
As a customer, I want to feel recognized & appreciated.
Waww quelle activité relaxante & plaisante! J'y suis allée avec ma mère & nous avons énormément apprécié l'endroit, la gentillesse du personnel & puis tout simplement le concept. Faut compter 1.5h en moyenne pour réaliser son oeuvre ah ah. Vous choisissez l'objet en céramique que vous voulez personnaliser, & après libre à votre imagination. Je recommande. Mention spéciale pour le personnel qui est adorable & très disponible. Merci possibilité de manger sur place si vous voulez.
Overall, I had a great experience at Céramic Café Studio. The activity was fun, & I enjoyed painting my ceramic piece.
However, I was disappointed by a few things. The staff seemed to be rushing us because it was March Break week. Normally, customers have unlimited time, but we were only given two hours, & any extra time cost an additional $1 per 5 minutes. I had made a reservation, but this policy was never mentioned when I booked.
I was also disappointed when I received my finished ceramic piece. There was black dust trapped under the glaze, which affected the appearance of the piece. In addition, part of my ceramic arrived chipped, even though it was not damaged when I painted it.
While I enjoyed the experience itself, I believe better communication about the time limits & more attention to quality control would improve the overall customer experience.
