Céramic Café provides a unique fusion of creative artistic expression and casual dining. Patrons select from a vast inventory of unpainted ceramic pieces to personalize while enjoying a selection of handcrafted sandwiches and freshly prepared desserts. The menu focuses on simple, reliable refreshments that accommodate the relaxed nature of the pottery studio environment. Dedicated work tables feature all necessary painting supplies, including brushes, sponges, and an extensive array of colorful glazes. Staff handle the glazing and kiln firing process to finalize each project for future collection by the creator. This concept integrates hands-on activity with a functional café space, creating a versatile environment for both social engagement and focused hobbyist projects. The facility maintains a functional kitchen that prepares sweet treats and savory snacks intended to be consumed conveniently during the painting process.
Céramic Café generally offers a creative and enjoyable environment that is popular for family outings, dates, and gatherings with friends, thanks to its wide selection of ceramics and accessible painting process. Many visitors praise the friendly staff and the ability to enjoy food and drinks on-site while working on their projects. However, the experience can be inconsistent, with several reviews highlighting frustrations regarding peak-time crowding, long wait times for service, and concerns over quality control when retrieving finished pieces. Additionally, some guests find the pricing structures and time limits during busy periods to be stressful, while others note that the music volume and table spacing can occasionally detract from the intended relaxing atmosphere.
I went to Céramique Café Laval with my kids & unfortunately had a very disappointing experience.
My invoice came to 133 $ taxes included, but I was charged 150 $ on my card. Before I tapped, the employee simply told me that the total was 150 $. I paid, & only afterward did I receive the receipt, which showed a 17 $'remise'. I had never been told that there was a mandatory 17 $ charge, nor did I choose to leave a 17 $ tip.
I went back inside to ask about it. The employee told me that it was basically a tip & that it was the'policy of the place.' I explained that a tip should be my choice & that nobody had informed me before I paid that I would be charged an additional 17 $. She became upset & started crying, telling me that it was management's decision & that she couldn't do anything, & that I should come back another day to speak with the manager.
What made the situation even more concerning was that I asked for the POS terminal receipt showing the 150 $ transaction, since my bank account clearly shows that I was charged 150 $. Instead of providing it, she removed the papers from the POS terminal & threw them in the garbage, then told me that the machine didn't have any paper & didn't work.
I understand that employees may simply be following management's instructions, & I don't blame her personally for a policy she says she didn't create. But a mandatory charge should be clearly disclosed before a customer pays, especially when it is presented afterward as something resembling a tip.
I don't live nearby & don't want to make another trip just to discuss a 17 $ charge. I'm leaving this review so management can see what happened & hopefully clarify publicly what this'17 $ remise' actually represents & why customers are not informed about it before payment.
I would appreciate an explanation &, ideally, a refund of the 17 $ if it was not voluntarily authorized.
Overall, I had a great experience at Céramic Café Studio. The activity was fun, & I enjoyed painting my ceramic piece.
However, I was disappointed by a few things. The staff seemed to be rushing us because it was March Break week. Normally, customers have unlimited time, but we were only given two hours, & any extra time cost an additional $1 per 5 minutes. I had made a reservation, but this policy was never mentioned when I booked.
I was also disappointed when I received my finished ceramic piece. There was black dust trapped under the glaze, which affected the appearance of the piece. In addition, part of my ceramic arrived chipped, even though it was not damaged when I painted it.
While I enjoyed the experience itself, I believe better communication about the time limits & more attention to quality control would improve the overall customer experience.
La première fois que je suis allée au Céramic Café, j'ai eu une belle expérience.
Par contre, la deuxième fois, moyen. Il y avait une tache que je voulais faire partir & une employée m'a conseillé de sabler légèrement cette zone avec un papier sablé, mais résultat: le vernis ne tient pas sur cette cette zone. Ils ont essayé de vernir à nouveau, mais cela demeure sans verni.
Au prix que l'on paie, j'ai trouvé ce conseil & résultat dommage...
P. S. : n'utilisez pas de papier sablé & dessinez par dessus le défaut ou la tache.
May 14, 2026
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Belle expérience au Café Céramique. Il manquait un peu de personnel, mais les filles ont fait de leur mieux malgré tout. Nous avons quand même passé un bon moment. Je recommande vivement cette activité. 😉
✨Pour ma première visite dans un café céramique, j'ai été enchantée par l'expérience. Peindre tout en dégustant un exquis chocolat chaud ☕? un mariage absolument parfait 😍🎨✨
C'est un très bel endroit pour y passer du temps cool & relax entre amis ou en famille.
Prendre un bon café tout en laissant aller notre créativité à peindre nos céramiques. :)
Je recommande fortement!
Je suis allée au Céramic Café au mois de mai avec mon conjoint pour la première fois & j'ai beaucoup aimé mon expérience !
Il est possible de choisir parmis une centaine de céramiques différentes, que ce soit petit ou gros, des bibelots au pot de fleurs, il y en a pour tout les goûts. Nous avons dû mettre une demi heure seulement pour choisir. Le processus est facile à comprendre & les employés sur place sont là pour nous guider dans toute les étapes. Vaste choix de couleurs mise à disposition de tous, en plus des nombreux pinceaux & accessoires. Petit menu café & gourmandises offert pour se rassasier pendant la création. J'ai particulièrement apprécié leur gentillesse & compréhension au fait que je venais de loin, ils ont gentillement acceptés de garder mes céramiques un peu plus longtemps pour me permettre de les reprendre lors de mon prochain passage à Laval. La seul chose que j'ai trouvé un peu moin agréable, fût la grandeur de la table beaucoup trop petite pour recevoir tout le matériel + nos commandes à boire.
Je recommande, c'est une belle activité à faire en famille comme en couple!
Great place to spend time & bring out your creative side. Painting usually takes about 2 hours, & then you have to leave it there & pick it up in 7 days. They have a cafe as well for small snacks & drinks.
I recently brought my nephews & niece to Ceramic Café Studio, & we all had an amazing time! The experience was so fun & unique - it was a great way for the kids to get creative & make their own pieces. The staff was super helpful & friendly, guiding us through the process. It was a perfect mix of art & relaxation, & the atmosphere was warm & inviting.
I highly recommend this place for a family outing or a creative date. We left with our own painted ceramics, & it felt great to see the kids so proud of what they made!
