Céramic Café propose une fusion unique entre l'expression artistique créative et une offre de restauration décontractée. Les clients choisissent parmi un vaste inventaire de pièces en céramique à personnaliser tout en profitant d'une sélection de sandwichs préparés à la demande et de douceurs sucrées. Le menu privilégie des rafraîchissements simples et fiables qui s'accordent parfaitement avec l'atmosphère relaxante de l'atelier de poterie. Les tables de travail dédiées disposent de tout le matériel nécessaire, incluant pinceaux, éponges et une large gamme d'émaux colorés. Le personnel prend en charge le processus d'émaillage et de cuisson au four pour finaliser chaque création en vue de sa récupération ultérieure. Ce concept intègre une activité manuelle à un espace de café fonctionnel, offrant un environnement polyvalent pour les rencontres sociales et les projets créatifs. L'établissement dispose d'une cuisine préparant des collations savoureuses destinées à être consommées aisément durant la réalisation des œuvres.
Céramic Café offre généralement un environnement créatif et agréable, prisé pour les sorties en famille, les rendez-vous amoureux et les rencontres entre amis grâce à son vaste choix de céramiques et à son processus de peinture accessible. De nombreux visiteurs louent la gentillesse du personnel ainsi que la possibilité de manger et de boire sur place tout en travaillant sur leurs créations. L'expérience peut toutefois varier, car plusieurs commentaires soulignent des frustrations liées à l'affluence aux heures de pointe, aux longs délais de service et à des problèmes de contrôle de qualité lors de la récupération des pièces finies. De plus, certains clients trouvent que la tarification et les limites de temps durant les périodes achalandées peuvent être stressantes, tandis que d'autres notent que le volume de la musique et la proximité des tables peuvent parfois nuire à l'atmosphère relaxante recherchée.
I went to Céramique Café Laval with my kids & unfortunately had a very disappointing experience.
My invoice came to 133 $ taxes included, but I was charged 150 $ on my card. Before I tapped, the employee simply told me that the total was 150 $. I paid, & only afterward did I receive the receipt, which showed a 17 $'remise'. I had never been told that there was a mandatory 17 $ charge, nor did I choose to leave a 17 $ tip.
I went back inside to ask about it. The employee told me that it was basically a tip & that it was the'policy of the place.' I explained that a tip should be my choice & that nobody had informed me before I paid that I would be charged an additional 17 $. She became upset & started crying, telling me that it was management's decision & that she couldn't do anything, & that I should come back another day to speak with the manager.
What made the situation even more concerning was that I asked for the POS terminal receipt showing the 150 $ transaction, since my bank account clearly shows that I was charged 150 $. Instead of providing it, she removed the papers from the POS terminal & threw them in the garbage, then told me that the machine didn't have any paper & didn't work.
I understand that employees may simply be following management's instructions, & I don't blame her personally for a policy she says she didn't create. But a mandatory charge should be clearly disclosed before a customer pays, especially when it is presented afterward as something resembling a tip.
I don't live nearby & don't want to make another trip just to discuss a 17 $ charge. I'm leaving this review so management can see what happened & hopefully clarify publicly what this'17 $ remise' actually represents & why customers are not informed about it before payment.
I would appreciate an explanation &, ideally, a refund of the 17 $ if it was not voluntarily authorized.
A wonderful place, especially if you love arts & crafts. Usually, you can stay as long as you need, however during hilidays & school breaks, you're only given 2 hours to finish. Which may not be enough, depending on the project, of course. If you're new to painting, ask for help. The staff are extremely kind & helpful. They will actually walk you through the entire process, & help pick colours etc. I prefer their Laval location because it's easy to park, & the placebis really bright & spacious. A ton of ceramics to choose from. You can find anything from small cups, shot glasses, & figurines, to large salad bowls, serving platters, piggy banks & statuettes. Kids love it too :) The only problem is that once you try it you're hooked.
We visited as a group of six, including three kids. We were informed at the beginning that a 15% gratuity would be automatically added due to our group size.
This policy is not stated anywhere on their website. Their site only mentions that groups of 12 or more are considered large, with no mention of mandatory gratuity or extra charges.
I also did not order any food or drinks, so I did not receive any service personally. I do mind being charged a tip for a service I did not receive.
Tipping should be optional & transparent, not mandatory & undisclosed online. Because of this experience, I will not be returning.
Picture clearly states to my discretion.
2 janv. 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
Cute space, nice staff.
However, no child friendly space. No low tables , no chairs for children. So yes, its a nice grown family activity, but with my toddler it was very hard. Need more kid friendly space
I like the generosity of this place , never ask to limit use any paint or charge you if use more , but in same time will charge you the price of staying in . Also charge you 15 % service if you are more than 4 persons which find not logical as we were 4 kids who did painting & two adults who supervised them.
I recently brought my nephews & niece to Ceramic Café Studio, & we all had an amazing time! The experience was so fun & unique - it was a great way for the kids to get creative & make their own pieces. The staff was super helpful & friendly, guiding us through the process. It was a perfect mix of art & relaxation, & the atmosphere was warm & inviting.
I highly recommend this place for a family outing or a creative date. We left with our own painted ceramics, & it felt great to see the kids so proud of what they made!
Though I enjoyed the experience, truthfully, the organization was a bit wild. Spring break - 2 hours max per table, an additional dollar is charged for every ten minutes you go over in time. Some table are fully equipped / stocked with paintbrushes, while others aren't. The length of time it took to pass at the cash was long, that one woman was charged for 15 minutes over, while I had to take her defense that we had literally been standing waiting to pay for easily 15-20 mins. The experience in itself was fun.
Personal point- if you have young, whiny, impatient kids, please consider a different activity. This takes patience & time.
