Café Central Portugais

Trisha

3.0

Saturday we came to Café Centrale to watch both matches & had such a great experience that we decided to come back on Monday for the Portugal vs. Spain game. A big reason we returned was because of the exceptional service we received from Amaya. She is an absolute gem & deserves to be recognized.

Knowing it was a Portuguese bar & that it would be packed, we arrived at 1:30 p.m. for the 3:00 p.m. match. Amaya explained that the owner had told her every table was reserved, so she offered us a small bar table in the back. We happily accepted because we were there to enjoy the game, have a few beers, & soak up the atmosphere.

At one point, I moved the table slightly into the shade. The owner immediately came over &, after asking if we had a reservation, told us that if a larger group arrived, we would have to give up our table. Keep in mind this was a small bar table that could only seat four people. Two days earlier, we had spent over $500 at the restaurant, yet instead of feeling like valued returning customers, we were made to feel completely disposable.

What made the situation even more frustrating was that, over the next 30 minutes, we watched several groups of two or three people arrive without reservations & be seated at regular tables. It quickly became apparent that the'all tables are reserved' rule seemed to apply only to us.

I understand that big game days are stressful & busy, but that's when customer service matters the most. Being busy is never an excuse to make guests feel unwelcome. Respect, consistency, & kindness should be extended to every customer, especially those who choose to come back.

Unfortunately, customer service starts at the top, & that's exactly where our experience fell short. The owner's attitude came across as dismissive & unwelcoming, leaving us feeling like our business wasn't appreciated. We won't be returning, which is disappointing because Amaya provided the kind of service that creates loyal customers. She deserves recognition, & frankly, the leadership at this establishment should strive to meet the same standard.

Michel

5.0

Ne vous fiez pas à ma tête de Terminator T1000, je ne me restaure pas que de l'huile, ne soyez pas si borné.

Un café de quartier qui crée un environnement convivial & immersif, que dire des tartelettes qui sont tout simplement exceptionnelles, sans oublier un menu qui respecte les goûters portugais.

Un p'tit arrêt sur la terrasse ou dans le café & Montréal disparaît comme par magie : bienvenue au Portugal sans prendre l'avion, sans décalage horaire, les saveurs & les arômes vous imprègnent à 100%.

Michel
OIIIIIIIO

Marc

5.0

Café Restaurant à cuisine & ambiance portugaise très authentique. Cuisine traditionnelle bonne & copieuse , ambiance & service sympa.

Matthew

5.0

I dig this place's atmosphere. I stop by every couple of days for a double espresso & enjoy it on the terrace. Nice view of Duluth in the summer months where there's a bench to relax & sip your coffee. I wish there were more old school cafés like this in the area.

Conrado

5.0

bom café ☕? 😉

Esmeralda

5.0

Fantastic real typical Portuguese Food. Men do enjoy this cafe in little Portugal with a real lunch as in Portugal.

Pedro

5.0

tres bon ambiente de tres bon cafe pi la nourriture cest incroiable

Antonio

5.0

Un authentique café "comme dans un village au Portugal". Accueil très chaleureux par le patron. Cuisine maison, demandez bacalhau grelhado en avance pour le dîner. Nombreux écrans TV diffusant les matches de foot 😄

Julien

5.0

Excellent café

Matthew

5.0

I live around the corner from this place & for 3 years, everyday I've walked by. Honestly, I've never been inside but the men always sitting outside, yelling at each other while enjoying a coffee always makes me feel right at home. Café Centrale, never change.