Ben & Florentine propose un menu complet axé sur les favoris traditionnels à la plaque et des préparations variées à base d’œufs. La sélection met en valeur des crêpes farcies signature et des gaufres épaisses garnies de fruits frais de saison et de produits laitiers onctueux. Les clients choisissent parmi une vaste gamme de bols, des poêlons copieux contenant des pommes de terre rôties et des assiettes riches en protéines conçues pour des portions substantielles. Le service de café privilégie des techniques d’infusion classiques pour accompagner le large éventail de plats sucrés et salés disponibles au menu standard. L’aménagement intérieur favorise des dispositions de sièges à haute densité et des configurations de tables fonctionnelles accueillant efficacement les grands groupes. Chaque article reflète un engagement envers les normes culinaires classiques, utilisant des profils d’ingrédients standardisés courants dans les franchises décontractées à haut volume en Amérique du Nord.
Les avis sur Ben & Florentine sont majoritairement positifs, de nombreux clients louant la qualité des repas savoureux, la générosité des portions et l'efficacité d'un service attentionné. Si la plupart des visiteurs apprécient l'atmosphère accueillante, la propreté des lieux et la variété du menu, certains commentaires soulignent des irrégularités dans la qualité des plats, l'entretien ou le confort, notamment en ce qui concerne la température ambiante et les récents changements de direction. Malgré des signalements isolés de délais ou de mécontentements liés à des commandes spécifiques, l'opinion globale demeure très favorable, plusieurs convives revenant régulièrement pour recommander cet établissement pour ses petits-déjeuners appréciés.
Great breakfast options whether you like transitional & creamy, or light & healthy. I love their crispy potatoes that add lots of pleasure to the meal. The service is great but a bit short-staffed. I was not able to get water until I left.
My little son & I like to eat here. The food is very good & the prices are affordable, & the service is quality, especially the waitress Florence, who is very kind to us even though I am not fluent in French.
We've been here quite a few times now & had good experience, however the last two visits were ruined by a waitress. - We've ordered foods & were left without coffee/tea for a while, I had to ask her colleague for it - Kids food had juice included, but she forgot & I had to ask it - She only shown up twice at our table: once for taking order, last time for bringing the bill - Errors & mistakes happen, I understand, however she never had smile on her face & always seems rushed & rude to serve, as it we are not welcome - Lastly & the worst part, due to bad service & altitude she had, I decided to tip only 2.50$ (& that's still about 7%, we ate for 35$), yet when she saw me not selecting 15% on the terminal, she said "the 15% button is here sir", then she took the terminal away & press the 15% & returned the terminal to me, effectively forcing me to give 15% tips, is that even legal? All in all, this good restaurant is being ruined by this waitress, I wonder where I can file complaint.
The food was amazing, but I've been here multiple times & I feel like the restaurant is understaffed in terms of bussers. If there were more bussers, the waitress wouldn't have to do everything & I could get a clean table during a rush.
Un bel locale dove mangiare un ottimo brunch, personale simpatico e cordiale, purtroppo servizio un pò lento e aria condizionata insufficiente che con il locale pieno e la giornata assolata hanno reso l'ambiente un pò troppo caldo. In generale vale la pena farsi un giro per mangiare piatti tipicamente americani.