Rôtisserie Benny is repeatedly praised for tasty chicken, a legendary sauce, and a poutine with crispy chicken and good gravy, with fast, courteous service and friendly staff when things run smoothly. Yet many reviews report issues like orders missing chicken, items arriving cold or being poorly packaged, and long or unreliable delivery times during busy periods. Some readers feel the sauce recipe has changed and lost its former charm, while others note inconsistent service and mood among staff. Despite these concerns, longtime customers still regard it as a reference for roasted chicken and signature poutine, though prices have risen and the experience can feel less consistent. Takeout experiences, including packaging and missing utensils, are another point of contention for some visits. Overall the restaurant remains a popular choice, but the reviews point to a need for steadier execution, better delivery reliability, and warmer customer care to preserve its reputation.View restaurant profile
Rôtisserie Benny draws praise for hot, generous portions and fast service, with many noting friendly staff and a welcoming delivery experience; the chicken tenders and poutines with house made sauces are repeatedly described as tasty and satisfying, and value meals that pair a burger or sandwich with fries and a drink are highlighted as good deals. Yet reviewers also flag inconsistency, with several reports of incorrect orders, missing items like sauce or coleslaw, and substitutions that alter the dish; some experiences include slow service, cold fries, and portions that seem smaller than before, along with price increases after changes in ownership or management. Cleanliness and a well kept kitchen receive positive mentions from several guests, while others point to lapses that affect the overall quality. Overall, Rôtisserie Benny comes across as a popular place for dependable comfort food when orders are accurate and complete, but consistency in preparation and fulfillment remains a common source of frustration for some customers across locations.View restaurant profile
Reviewers describe Rôtisserie Benny as delivering crispy chicken and a sauce that many love, with portions and fries often generous and meals arriving hot when delivered. However opinions vary: several note quick takeout service and friendly staff, while others say price hikes and recipe changes have lowered quality. Quality concerns include dry or overcooked chicken, changes to the sauce that some describe as having a cinnamon note, and fries or poutine arriving cold or undercooked; some meals lacked meat or were not assembled well. Yet there are positive notes about a recent return to flavorful roast chicken and fan favorites like the gravy described as liquid gold. There are stories of exemplary service, such as a driver going out of their way to fetch a missing salad and staff who are friendly and efficient, adding value to takeout when everything goes right. Overall, the collection shows a loyal following when quality is strong, but growing concerns about consistency, value, and occasional delivery issues.View restaurant profile
Reviews portray Rôtisserie Benny as a solid choice with flavorful chicken, good value, and generally friendly service. Many diners say the chicken is often well cooked, though some orders arrive with errors and a few visits report dry meat or bland sides. Ribs and salads receive mixed feedback, with some praising portions and others noting texture or freshness issues. Several notes highlight fast service and a positive atmosphere, while others mention changes to the sauce or recipe that affect flavor. A recurring theme is occasional order mistakes and value for money, contrasted with moments of excellence and loyalty to the restaurant. Overall, the reviews describe Rôtisserie Benny as a beloved option for many, with emphasis on taste and affordability but with caveats about consistency.View restaurant profile
Taken together, the reviews portray Rôtisserie Benny as a place with tasty chicken, tender filets, and crowd-pleasing poutines, offering good value and friendly, fast service that many patrons appreciate for dining with family or grabbing a late-night takeout. The space is described as warm and intimate thanks to dividers between tables, and the staff are often praised for attentive service and responsiveness to requests. While overall impressions are positive, some diners report inconsistencies such as a club sandwich with cold chicken, slow or unavailable late-night options, and occasional issues with cleanliness or order accuracy. Nevertheless, the majority of comments highlight delicious poultry and reliable service, with several calling the chicken or BBQ chicken among the best in town and noting that the experience can be very speedy on delivery or takeout days. When present, promotions like affordable Tuesday deals are mentioned as added value.View restaurant profile
Rôtisserie Benny receives mixed feedback in these reviews, with some customers praising fast service, generous portions, tasty chicken, a creamy BBQ style sauce, and competitive prices for the size of the meals. Several reviewers report missing sauce from orders, poutines without sauce and cheese, and items arriving cold or dry, including chicken that seems reheated. Delivery and takeout experiences vary, including a report of a missing box and conflicting directions about refunds, and repeated mentions of difficulties obtaining refunds. Customer service is described as impeccable by some and unhelpful by others, contributing to inconsistent support across locations. Despite these issues, some note Benny offers better portions and value than a well known rival, and that the food can be solid when everything goes right. Overall, the reviews show strong flavor and value in parts of the menu but ongoing concerns about order accuracy, refunds, and service that can affect the overall experience.View restaurant profile
Reviews of Rôtisserie Benny show a mix of praise and frustration, with fast, courteous service and efficient staff repeatedly mentioned. On the downside, orders are sometimes wrong and portions and temperatures vary, with fries described as hard, cold, or stale and chicken portions appearing smaller or dry, and sides like coleslaw and poutine sometimes underfilled. App-based ordering is problematic and attempts to use the app fail both online and in the restaurant. In some locations no dining room is available, with delivery or pickup only. Despite the inconsistencies, the restaurant is seen as offering good value and solid taste when the experience goes right, and the service remains a differentiator for many customers.View restaurant profile
Rôtisserie Benny receives mixed feedback from diners. Many praise the chicken for flavor and generous portions, a clean and welcoming vibe, and friendly service during busy times, alongside affordable prices and reliable takeout when operations are smooth. Still, frequent complaints include repeated order errors, missing items, long wait times for dine in and delivery, and occasional delays or desserts forgotten, with at least one report of undercooked chicken raising safety concerns. Specific mentions point to inconsistent cooking times and quality control across locations, and at times fries being overcooked or dry. On the positive side, takeout meals are generally well received, online ordering is appreciated for allergy notes, service is described as fast and courteous, and many guests note a pleasant ambiance. Overall, Rôtisserie Benny is seen as a solid option for chicken meals when operations run smoothly, but reliability, accuracy of orders, and kitchen timing remain key areas for improvement.View restaurant profile
