Après avoir reçu un diagnostic de maladie cœliaque, ainsi que d'autres allergies et intolérances alimentaires, ma passion pour la pâtisserie est devenue une obsession ! J'ai créé mes propres recettes et mélanges de farines sans gluten pour pouvoir recréer mes plats et produits de boulangerie préférés. J'ai consacré ma vie à partager mes créations avec notre communauté sans gluten. Nous sommes un leader sur le marché des produits sans gluten, nous évoluons constamment et nous perfectionnons nos recettes. Je suis fière d'offrir à nos clients une large gamme de produits de boulangerie sans gluten ainsi que des mélanges pour gâteaux et pâtisseries à préparer dans le confort de votre propre maison.
Des desserts aux pains, en passant par les pizzas, nous créons de superbes équivalents sans gluten pour toutes nos recettes préférées. Et honnêtement... la plupart d'entre nous ne verraient pas la différence. Ils sont TELLEMENT bons !!!
Dans l'ensemble, Susie Sans Gluten est décrit comme un paradis sans gluten avec une large gamme de produits en constante évolution, du pain et des pizzas aux desserts comme cannolis, cupcakes et tortellini, et des miches de miche; de nombreux avis indiquent que les articles sont délicieux et sans gluten et que des mesures contre la contamination croisée sont prises. La boutique est louée pour son personnel sympathique et serviable et pour son ambiance propre et accueillante, avec des mentions de repas à emporter le vendredi et de la possibilité de recréer des articles difficiles à trouver ailleurs. Pour les produits d'épicerie et les gourmandises, c'est une référence, bien que certains notent des prix élevés et que quelques pâtisseries ou pâtes puissent être sèches ou trop sucrées. L'endroit est décrit comme un havre pour les personnes intolérantes au gluten et la maladie cœliaque et Susie Sans Gluten est considérée comme une ressource fiable pour les desserts et les produits du quotidien.
I am celiac & I've never had such a bad gluten free chocolatin in my life. Got one today it literally crumbled everywhere but my mouth for how dry & stale it was. Unbelievable
There is so much room for improvement for this business, beginning with the owner. The owner herself has zero knowledge on customer service. When owning a business, it is normal to get multiple critiques, it matters in the way you answer your customers. For example, I tried to order a cake when I was newly confirmed celiac, it was a custom design & I was really looking forward to it after all the testing I had been through the previous year, thinking a gluten free cake would have made my day a bit more special. In order to get the cake in the first place, we had to first pay her a full payment, there was no deposit. The day of my birthday party we went to get my cake all the way in laval, Susie had confirmed the night before that the cake would be ready the next day, however when we got there DAY OF my birthday there was no cake in sight. They simply « forgot » to make my cake. As you can imagine it really made me feel bad as I had kind of been looking forward to my birthday party. Moreover, through the entire communication to place this order not once did she think to contact us any other way than strictly email & her responses were very dismissive to any questions or concerns we had. Keep in mind I had just been diagnosed about a month before my birthday. I kind of found this behaviour odd compared to other businesses i've ordered from. With all the publicity that she posts on instagram, one would think this is business is overall trustworthy, however that is further than the truth in my perspective. Recently I went back & ordered a croissant. It was the driest thing i've ever put in my mouth. I immediately stopped eating & chugged water. I see that she keeps mentioning that's it not from her bakery but Marquis. I've been to marquis & had the same croissant & it was beautifully baked. I don't know what happens once it reaches your store but it's genuinely gross. Moreover, I've heard horror stories from workers, & multiple customers apart from reviews. I truly think instead of bashing everyone online in your reviews you should start to focus on improving the points in your business that people are complaining about.
Response to her response cuz this is crazy lol.
# 1 what about the whole cake that you made me pay upwards of 200 dollars for & then never made after we confirmed countless times. Why are you just ignoring that? # 2 why do you only have one girl working in the front & then complain that you got a one star because they needed to use the washroom & leave the front unattended.
# 3 I do not know why you have such a god complex, as if you are the only bakery selling gluten free sweets. You fully admitted to buying from other bakeries, what is stopping people from going there? In no way am I trying to « shut you down » you obviously just cannot take criticism. Your responses are unfortunate. If you began to answer with poise, & class, maybe your business would be doing better & you wouldn't be so worried about a one star review completely shutting your business down. But that's just me!
The pastries have a nice taste & texture (with the exception of the croissant) but I generally find them overly sweet. They do have a great range of gluten-free products though, so I still go there from time to time. Nice environment, the staff is helpful & friendly. I wish we could call on the phone to get information but you can only email them
Everything is so good 😭😭
My friend brought a ton of treats up north so I haven't been inside myself, but everything I've tried so far is absolutely to die for. I'm not finished everything she bought, but so far I've had a cannoli with chocolate that was so rich & flakey it was delicious. I had the ménage à trois cookies, which were so soft & gooey & amazing, a ton of candies which tasted super fresh & delicious, & the most gorgeous loaf of bread. I still have a ton more to try, like the croissant & a few more varieties of cookies. I can't wait to check this place out in person next time I'm in the area!
I was diagnosed with celiac disease almost exactly a year ago, & this shop was literally a lifesaver for me. It made this difficult transition a lot easier &, above all, way more tasty! ☺?
They are always improving & coming up with new recipes. There are the awesome Friday takeouts, & they also recreate items we can't have, like BeaverTails or fast food classics. Over the last year, everything I've bought there has been great, but I especially love the pizza dough, chocolate cupcakes, tortellini, chocolatines, & the new miche bread. I'm really grateful to have this shop not to far when I'm craving a little sweet treats or for pantry staples. 🩷
Très décevant.
J'ai acheté six pâtisseries chez Susie sans gluten & la qualité n'était vraiment pas au rendez-vous. Le millefeuille goûtait l'humidité & le renfermée & était tellement dur qu'il était presque impossible à couper. De plus, le macaron à la pâte à biscuit était tout simplement incroquable : il collait dans les dents à un point très désagréable. Le pancake sur le cupcake au bleuet goûtait le vieux congélateur. En bref, l'ensemble des pâtisseries ne semblait pas fraîche du tout, ce qui est très décevant considérant le prix. Malheureusement, ce n'était pas une bonne expérience. Tout les pâtisseries ont l'air belles sur l'image, mais ça devait faire 4 jours qu'elles traînaient dans le présentoir…
5 janv. 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
To clarify: I NEVER GOT A CROISSANT from this shop. I got MUFFINS, WHOOPIE VELOURS & ECLAIRS.
THEY TASTED LIKE HUMIDITY. They were sagged down, too soft, with a freezer burn taste as well.
I am usually not a person who writes reviews or attacks companies. Nobody is trying to close you down or ruin you. We can't live life with such victim complex.
I wrote this because I spend a good amount of money for a product that was not just bad but made me question the safety aspect of it. Then I saw MULTIPLE (not just one) bad reviews & the replies the customers got & thought your delivery was unhinged.
As you mentioned before, gluten free bakeries are hard to find. & that is probably why unfortunately many of your customers have low standards. But trust me: eventually your obsession with not taking accountability & playing the victim will get to your business, mark my words.
Original post:
I was disappointed with my uber eats order from this place. I didn't find mold like some others say but it was all saggy, it tasted like freeze burn. Shocking to see other reviews with similar issues & the owner taking 0 accountability. I will stick with Le marquis :) great people & very fresh!
I never said I got saggy croissants so you trying to blame them is kinda funny because i got from you SAGGY items & yes the word is saggy: adjective: saggy; comparative adjective: saggier; tending to sink or bulge downward under weight or pressure. This is terrible customer service btw. You trying to be condescending to people who criticize & never taking accountability is only gonna bring you so far.
Your items tasted like humidity. Good luck in your personal life cause this very much shows who you are as a person.
Susie sans gluten est un petit paradis pour les coeliaques! Tout est sans gluten & on y retrouve des produits variés. Le comptoir à desserts est impressionnant! Le vendredi, on y sert des repas de type fast-food, impossibles à manger ailleurs à cause des contaminations croisées. Chez Susie, aucune contamination à l'horizon! Longue vie à ce commerce qui comprend les difficultés à vivre avec cette maladie.
C'est cool parce que quelques produits qu'on ne trouve pas ailleurs, pâtes farcies, egg rolls, pas exemple. Sauf que genre... la boite de Oréos à 8.50 à l'épicerie, déjà assez chère comme ça, elle les vend 12.50. Tous ses produits sont maxés en prix, des sauces aux bouillons, les pains aux farines.
Heureusement que la base d'une assiette SG pour coeliaque, ne contient pas de gluten & que c'est tjrs mieux de limiter les produits transformés, autrement, je serais triste & maigre pcq elle booste pas mal ses prix. Genre de place que j'vais 1 fois par année pour me gâter un peu, sans plus. Mieux de trouver nos produits dans diverses épiceries.
J'ai une conjointe ayant une intolérance au gluten. Très belle variété de produits. Les prix sont un peu dispendieux mais, pour des produits spécialisés, cest un bon rapport qualité/prix.
First off, I emailed Susie Sans Gluten to ask if they have'Dairy Free' products. Within minutes, they replied with a yes.
I went over to the bakery in Laval & was served by a smiling gentleman & picked out a couple of delicious looking cupcakes. One being chocolate, & the other was a Crepe cupcake.
These were for someone else, & said they were fresh & tasty. Will definitely return, & highly recommend for those who need'gluten free' or'dairy free' products.
J'adore Susie sans gluten ça me sauve la vie au quotidien! Merci d'exister & d'avoir autant de diversités dans vos produits, mon conjoint n'a pas d'intolérance & mange constamment vos produits. Le gâteau aux oréos est l'un des meilleurs gâteaux que j'ai mangé dans ma vie.
