Sushi Waen

Marina

1.0

On the 23rd they simply decided to put all Uber Eats on hold while prioritizing direct orders without updating estimate times in the app. I got there at the time I was supposed to & the owner we told me I would have to wait half an hour longer.

I asked for him to cancel it on their side, since I couldn't do it on mine without paying a huge fee & he refused. I had to sit in the restaurant & go through the whole cancelling process with the app's customer service. While I was there, I saw him turning away Uber Eats drivers without even trying to apologize. I understand holidays are busy, but people's time is worth something too, it costs them nothing to be more respectful to both customers & drivers.

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Thanks for the response. I understand holidays are busy & that staff are under pressure. However, front-of-house staff should have enough autonomy or support to handle situations like this without placing the burden on the customer.

I followed the timing & information provided in the app, & being told to sit around for an extra half hour with no compromise or solution offered felt disrespectful. That's really not a great way to treat a client.

The reply to my review fails to address the actual issue, which is the fact that inaccurate timing & lack of communication on the restaurant's side caused the delay, & lack of initiative & preparation led to me having to solve a problem I didn't cause.

today

on Google

Anthony

5.0

Very Kind staff & delicious food. Sushi is fresh. Will definitely be coming back weekly.

Jan 12, 2026

on Google

Anne

3.0

Les sushis sont bons, surtout le kamikaze & le rainbow (qui ne ressemble en rien à la photo), mais le Tiger, bien qu'intéressant avec ses sauces, contient du saumon cuit avec la peau. Général Tao: sauce correcte, mais viande trop cuite. Soupe wonton: bouillon sans sel au goût très douteux, mais les won tons sont bons (genre pâtes fines & farce aux crevettes du commerce). Il faut s'en tenir aux sushis & ne pas avoir d'attentes hyper élevées. Toilettes: le couvercle avait besoin d'être nettoyé, ouf.

Jan 12, 2026

on Google

Benadryl

5.0

Literally my favourite sushi place ever, I live right down the street from it & it's great for grabbing a quick bite before walking home from ghe bus stop

Jan 12, 2026

on Google

Olesea

5.0

Nourriture très savoureuse, tout était frais, un endroit calme & propre.

Jan 12, 2026

on Google

Roxanne

5.0

Very nice restaurant, general tao was really good! The rice was shaped like a cat, which was super cute! 😺
Price are very reasonable, I recommend trying it out! 💕

Jan 12, 2026

on Google

Isabelle

5.0

J'adore leur Poké au saumon!

Dec 29, 2025

on Google

Qibin

5.0

Un excellent restaurant, un vrai joyau caché à Lachine.
Les plats sont savoureux, bien présentés, & les sushis sont d'une fraîcheur remarquable.
On sent la qualité des ingrédients & le souci du détail.
J'y retournerai sans hésiter.

Dec 26, 2025

on Google

Jiabei

5.0

Cozy sushi place with good food & service. Sushi is very fresh, generous portion.

Dec 26, 2025

on Google

D.

5.0

Amazing place, best in the region with authentic Sino atmosphere,good service & great food

Dec 20, 2025

on Google

Nadia

5.0

I am very happy to see Lachine has a nice sushi restaurant. I will keep ordering & hope that the quality is consistent. I usually order salmon nigiri & when restaurants cut the salmon suuuuper thin it's sea-through I stop ordering because I don't want to pay only for rice. Hoping for the best here. So far so good.

Dec 19, 2025

on Google

Lori

5.0

A hidden gem!!! Prices are good, food is hot & tasty every single time

Nov 28, 2025

on Google

Jin

5.0

Délicieux & abordable. De vrais sushis & une authentique cuisine du Sichuan. Le patron est chaleureux & attentionné. En discutant, j'ai appris que les fresques murales ont été entièrement conçues & peintes par lui-même. On sent qu'il a du goût, du coeur & des exigences élevées - & cela se reflète dans la qualité de ses plats. Je reviendrai sans hésiter !

Nov 23, 2025

on Google

Misha

5.0

🍣 Great New Sushi Place!
I absolutely loved the sushi here! The food was delicious & incredibly fresh. The service was also good, & the prices are very reasonable, offering great value. They mentioned they are working on getting their alcohol permit soon, & plan to allow BYOB (Bring Your Own Bottle) wine once it's approved. Highly recommend this spot!

Nov 22, 2025

on Google

AOA

5.0

Great little sushi joint in Lachine. Hospitable owner & delicious food for an affordable price. Definitely going back.

Nov 20, 2025

on Google

Ravi

5.0

I was craving fresh tasty sushi & their spicy combo 18 pieces hit the spot! Everything tasted & felt so fresh compared to other places I've been too!
It's gonna be my go to spot from now on!

Nov 19, 2025

on Google

Bonnie

5.0

'Loved the vibe here! The whole dining experience was really enjoyable. Everything was fresh, the portions were huge, & the signature dishes tasted super authentic!'

It's also a great spot for gatherings & perfect for dining with kids.'

Nov 16, 2025

on Google

Asma

5.0

5 stars doesn't do this restaurant justice! I'd easily give more❤? the service is amazing & the staff is just so polite & cheerful! The food is FIRE , I devoured everything in a matter of minuts! So happy its only 7min from where I live.

Nov 15, 2025

on Google

Richard

5.0

Tasty food, super friendly staff & chill atmosphere.

Nov 14, 2025

on Google

Stephanie

5.0

I've ordered Sushi Waen three times now & the quality has been Phenomenal. Fresh fish & soo much variety. I recently moved to Lachine from dt & was disappointed with the limited options of sushi here. Sushi waen solved this issue. Looking forward to dining in soon! 🍣🍣

Nov 7, 2025

on Google