Overall, customers describe a welcoming atmosphere at this Starbucks with consistently friendly, efficient service and staff who make the morning visit feel easy and pleasant; the drive-thru is praised for quick, cheerful service and frequent smiles. Many reviews highlight high quality coffee and food, a clean and inviting space, and staff who are attentive and accommodating, with moments of extra kindness such as birthday gestures or help resolving issues. Several accounts note improvements after changes in management, citing clearer communication, better training, and a warmer, more welcoming vibe across shifts. The location is often described as reliable and their team as energetic and engaging, making it a go-to spot for everyday coffee and casual dining. While a few reviews recall past lapses, the prevailing sentiment is that service and atmosphere have improved, reinforcing reasons to return.
The employee Dilan & Nicole were really great, they took the time to refer me & my aunt good food options & were really kind they also made sure to keep the store clean
Not the best nor the worst Starbucks location. I tried the warm Apple crisp macchiato & it was so good! What I don't like about this place is that it can be sketchy. All the students using their Wi-Fi to study, for customers who are blind & hearing them taking pictures you would fear that they are secretly taking pictures of you, rather than for their homework assignments. So be sure you don't sit anywhere near people studying.
Apr 16, 2024
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
David at the drive-thru this morning was AMAZING!!! Thank you for the positive experience, it's been a while since I've had such good customer service!
I'm not entirely sure what's been happening, but there has been a new team & the old employees are no longer there. It's been at least a year since I've noticed that the drinks are not consistently the same. My blonde flat white does not taste like one. Let alone that Starbucks has its reputation but unfortunately, the drinks at this location is a complete disappointment. & this makes me sad because I absolutely love the team & the effort in their customer service.
Jan 18, 2024
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
L'endroit est parfait pour travailler & boire un bon café. Ils acceptent les tasses réutilisables. Cependant, les employés ne sont pas toujours capables de servir les clients en français...
Watery warm drinks, no coffee taste. We had 3 of the same peppermint Moka, all bland & tasteless. We waited 30 mins for this plus one bland sandwich with eggs & bacon. I could have eaten cardboard & it would have barely tasted worse. The employees forgot one drink for us, the people next to us, & the uber drivers were waiting longer than everyone. Since when is Starbucks a low quality coffee shop with cheap sandwiches & drinks? My experience shows it went downhill. Do not recommend.
