Ruby's Café Mtl specializes in a versatile international menu centered on high-quality sandwiches and decadent grilled cheese creations. The kitchen prioritizes artisanal breads paired with premium cheeses and savory fillings to construct substantial handheld meals. Each preparation emphasizes textured crusts and melted cores that define a classic comfort food profile. This establishment operates with a straightforward focus on technical execution and flavor balance within its compact kitchen space. Patrons select from a curated list of globally inspired flavor combinations that elevate simple ingredients through precise heat application. The resulting menu offers a consistent selection of grilled items that cater to specific cravings for melted cheese and freshly toasted sourdough. These culinary offerings define the identity of the establishment through a commitment to foundational sandwich craftsmanship.
Ruby's Café Mtl is widely celebrated as a premier brunch destination that offers a warm and welcoming environment for both humans and their canine companions. Many patrons highlight the high-quality, creative, and delicious food menu, which notably includes dedicated options for pets, making it a standout choice for those looking to socialize their dogs in a clean and beautiful setting. While the vast majority of visitors praise the attentive and friendly staff, a small number of reviews mention inconsistencies in service speed and occasional organizational challenges during peak hours. Despite some mixed feedback regarding wait times or specific interactions, the overall consensus is that the café provides a unique and enjoyable experience, making it a highly recommended spot in Montreal for pet owners and food enthusiasts alike.
We visited this café nearly two months ago & absolutely loved it. The atmosphere was charming, perfect for brunch with our dog, & while the food was a bit pricey, it was well within the typical Montréal range.
Unfortunately, today's visit was a completely different experience-& not in a good way.
Despite having a reservation, we were asked by a male waiter (longer, light hair) to wait on the side while our table was being prepared. That was fine. However, the table-though empty-sat uncleaned for 15 minutes while staff attended to other guests. We patiently waited nearby, but there was no acknowledgment or update. Again, we completely understood, & we were just hanging out mingling with other dogs.
I eventually made eye contact with the same waiter… kind of wondering what was happening with the table. The waiter looked at me with a mix of contempt & irritation-like a silent'What do you want now?' It was unprofessional & completely uncalled for' -not the kind of tone or attitude you'd expect in any customer-facing setting. Surprised (& with an uncomfortable smile), I simply said,'Well… we just…?' Not even letting me finish my sentence, he responded sharply,'Ben, quoi? qu'est-ce que tu veux?' It was rude, & frankly quite shocking. We were politely waiting on the side, & we did not deserve that type of response in any way.
I reminded him that he was the one who asked us to wait for our table earlier- he just said ah! OK - still no apology or explanation. It was disappointing & honestly super disrespectful.
Eventually, another staff member showed ya the table-the same still-dirty table. A bottle of water was placed on it, but no glasses. We waited another 10 minutes before anyone took our order.
The food didn't make up for the poor service. My dish & coffee were underwhelming (though my partner did enjoy his pancakes). Our dog's order was also forgotten until we reminded them.
On a positive note, the new waitress who eventually served us was kind & clearly trying her best, which we appreciated.
Sadly, this return visit left us with a bad impression. We won't be coming back. A final note to that waiter: everyone has tough days, as I've worked many years in the restaurant business, I can very well understand a busy morning or fast paced environment…& I never make reviews like this… but this behaviour today got under my skin. Basic respect goes a long way. No one should leave a café feeling dismissed or disrespected. Very unfortunate.
On dirait bien une ancienne caserne de pompier. Très bien décoré a l'intérieur & très grand. Tout a été pensé, il y a même des crochets pour les laisses. Menu très intéressant, les assiettes sont très bien présentées & elles étaient délicieuses!
May 3, 2025
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This was one of the best pet friendly experiences i've had the chance to participate in. My friends, our dogs & I were so happy with our visit. The food (human & dog meal) options & drinks were so delicious. Very glad we came hungry. Everyone was so friendly & the few dogs that dressed up made us feel a bit underdressed, but we got over it pretty quick when we saw how much fun they all had. This is the best idea for a pet friendly cafe.
I am revoking my past 5-star reviews & praising comments for this business. The management has no care or empathy for their clients. They are money-hungry, rob you, & do not perform services that you pay for. I had a legitimate complaint & misunderstanding which the management did not care for, after using their services, having a gathering there with family & spending a lot of money there. They do not appreciate your business. I do not mind paying expensive fees for services, but I refuse not to provide feedback when the service is not supplied despite me paying for service anyway; they banned me & my family & refused to give future care to our dog due to a justified, legitimate complaint I made in which the owner of the business never contacted me after I requested to deal with the issue. If they cared about their clients & our dogs, they would have seen the potential business & care they could have offered our dog for the future, including a 5-star review I left, which they genuinely do not appreciate due to being banned after a dispute. Despite how awful the services were, they also automatically apply a 15 to 20 % tip without your consent. My dispute was over cake-cutting fees for bringing our cake for a birthday party for our guests, which we cut & paid 40$ for them to cut & serve when we did it ourselves. They also did not care or appreciate my comment about the staff receiving an automatic 20% tip when they did not deserve it; the tip did not match the services provided. We paid for the service & the tips anyhow; instead of leaving a negative review after giving a 5-star review of past good services offered, I verbally mentioned my concerns to management, which resulted in my family & well-behaved Dog being banned. They do not empathize with negative feedback or put themselves in their client's shoes. They also don't care for their staff if they are underpaying them so much that they must ensure a massive tip is charged. They do not deserve our money or our loyalty. I gave the business plenty of chances to work together & apologized to them for a misunderstanding about paying for fees ahead of time, but they refused to work together or see a client eye to eye. Do not let their future reply to this review fool you; I am just advising that they genuinely do not care & think twice before providing any negative comment, feedback, or even a suggestion. I am not saying that thief staff always provide bad services; I empathize with & appreciate them. The daycare & grooming services are indeed outstanding. However, I will not reward the owners who take advantage of clients & their staff. The cafe needs to work on its services. Go there for a meal with your dog or coffee. Still, I do not suggest using this venue as a party gathering as the staff is not equipped or trained to provide dedicated service to family gatherings that cater to your needs. The cafe staff & owners do not realize the investment clients make in their business & place of work by spending their money there.
Brunch très sympa dans un restaurant dog-friendly ! Les plats étaient bons, il y avait plein de chiens & une super ambiance. Ils servent aussi de la bière & il y a même un menu pour les chiens. J'y retournerai avec plaisir !
Vraiment contente de notre passage à Doggieville hier ! Le personnel est très à l'écoute des chiens & la nourriture est excellente ! Les assiettes sont superbes ! Gros hic cependant, le service qui semble très désorganisé. On avait pas de serveurs attitrés & peu de communication entre les intervenants. Aussi le service au comptoir était négligeant & peu satisfaisant. Mais quelle ambiance ! & quel beau lieu !
