Resto Chez Mel et Julie

Liza

5.0

This is our second time staying at the Traveloge by Wyndham in Drummondville, Quebec. The first time the restaurant "Resto Chez Mel & Julie was closed , we booked again since we saw it was open. After driving our usual 8 hours we wanted to have few drinks & not drive. My best friend & I wanted to have a nice last holiday dinner so we chose their dinningroom. Unfortunately there was a very loud birthday celebration going on & we couldn't hear each other so ordered from their inclusive menu & we moved into their "cafeteria" area. My friend got the Bruschetta & I ordered the Escargot as an appetizer & it was delicious. Our waitress Elizabeth was an absolute doll, extremely attentive & very caring. We both ordered the Fillet of Sole with an almond crust, lemon & served with rice, vegetables & salad. I have travelled through Europe, I have had some of the most incredible meals but this was the worst food I've ever experienced for 34.00 a plate. It was microwaved rice which was still hard, the broccoli was mush, the fish was smaller than my palm & over cooked in the microwave, then in a broiler. The carrots were very good but zero seasoning . We flagged down the waitress that was basically doing nothing while Elizabeth was serving the party, us f the two other tables. My friend who is bi-lingual asked her in French, can we get something in place of the rice since it is not cooked, she replied no, it's cooked that's the way it comes . My friend asked if she could speak to the chef & she said no, it comes prepackaged & we follow the microwave instructions, so it is what it is & walked a way. Elizabeth came back & we could see she was running off her feet, asked us if everything was ok we told her & she went straight back to the kitchen. Came back & apologized profusely but the "chef" insisted he followed the instructions so there was nothing she could do. We could tell she was very embarrassed & kept apologizing . We told her it was not her fault & she was doing an amazing job, she brought us the bill & apologized again that she was not able to give us a discount . The bill was 102.00 Elizabeth was trying so hard to make us feel better & in the middle of us talking to her & paying the bill the other waitress that was doing nothing, interrupted her 3 times, telling her she had other tables to deal with. We felt sick. This wonderful girl was trying so hard to make a bad experience good without any tools just herself & even that was not allowed. I'm sorry to say but I hope Elizabeth gets a job at a restaurant that appreciates her abilities with customers, we won't be coming back & we will make sure that we get the message out.

24 août 2024

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