Experience memorable evenings at Balam with the mesmerizing sounds of our DJs, while savoring exquisite dishes and refreshing cocktails. Get ready for a unique sensory experience!
Details
Our Specialties
Guacamole, Tacos & Ceviche
Amenities, services & more
We accept: Master Card, Visa, AMEX, Interac, Mobile Payment, Contactless Payment
Every Friday & Saturday, come and experience memorable evenings at Balam with the captivating sounds of our DJs, while savoring exquisite dishes and refreshing cocktails. Prepare yourself for a unique sensory experience!
Balam offers a vibrant and elevated dining experience that transports guests to a Tulum inspired setting with its stunning decor, warm ambiance, and stylish design. The menu features sophisticated, contemporary Mexican cuisine, with many diners praising the flavorful, fresh ingredients, exceptional ceviches, and savory tacos. While the cocktail menu is a standout favorite, the atmosphere is often noted as energetic, making it an excellent spot for a festive night out. While service is frequently described as professional, attentive, and welcoming, some experiences vary regarding wait times and volume levels, particularly during peak hours. Overall, it remains a memorable destination for those seeking high quality dishes and a unique atmosphere in a beautiful location.
High end quality ingredients. Very friendly, attentive & professional when dealing with food allergies & restricted dietary issues. Not easy to find all this in our city. Very nice indoor & outdoor restaurant. Music can be too loud at times.
Absolutely amazing experience from start to finish! The atmosphere was warm & welcoming, the service was top-notch, & the food-wow. Every dish was packed with flavor & beautifully presented.
First of all the vibe & the aesthetic of the restaurant is incredible, everything is beautiful & the food is fresh & flavourful! & then the staff is very nice & accommodating, 100% recommend!
Jun 22, 2025
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Dinner out with girlfriends.
Restaurant atmosphere nice vibe. Very loud music.
Food was beautifully presented & tasty.
Drinks equally delicious.
Guacamole & chips good, tacos ordered by friends looked great, Halloumi cauliflower dish good as well.
We did not have reservations so we were told from the outset that we would have to vacate our table after 1.5h. Fair.
At the point where we were to vacate our table, we had just finished eating, & were still enjoying each others company, so we moved to the outdoor terrace which was completely vacant ( as it had rained 1 hour earlier). We sat there for 2 hours. NOT ONCE, did a server come to offer the dessert menu, ask if we wanted more drinks from the bar, or at the very least fill our water glasses.
When it was time to collect for the bills, the restaurant (? Host) came to apologize that we had been neglected as they had other issues to solve…… at which point he offered us some water……. So very disappointing. They had a large party that evening & we felt neglected. Unfortunately a turn off & unlikely to return.
J'ai vraiment adoré mon passage dans ce restaurant mexicain ! Dès l'entrée, l'ambiance chaleureuse, la musique & la déco nous transportent directement au Mexique. Le service était impeccable : souriant, rapide & attentionné. Côté cuisine, un vrai régal ! Les tacos étaient bien garnis, les saveurs parfaitement équilibrées, & les ingrédients frais. Mention spéciale pour les guacamoles maison
Disappointed Despite the Beautiful Setting - A Birthday Letdown at Balam Restaurant
I visited Balam Restaurant on June 5th to celebrate my birthday, & while the setting & food showed great promise, the overall experience was deeply disappointing due to the poor service.
We had a 7:30 PM reservation & were seated inside the restaurant, which was notably empty - we were the only guests indoors, while the terrace had a few occupied tables. Despite this, the service was shockingly slow. We waited an average of 20 minutes per drink, which made the evening drag far longer than we intended. In total, we ended up staying until 10:30 PM, not because we were enjoying ourselves, but because we were constantly waiting on basic service.
We asked for coffee four separate times, & although the waiter assured us he would make it himself, it never arrived. Instead, we received the bill - & even worse, the'complimentary' birthday dessert they offered was charged to us without explanation.
While the food was very good & the ambience is undeniably beautiful, these positives were completely overshadowed by the unprofessional & inattentive service. To top it off, we noticed food flies buzzing around the corner near the DJ booth, which raises questions about hygiene.
Unfortunately, this experience has made it clear that I will not be returning to Balam. If the restaurant wants to live up to its potential, serious improvements in service & attention to detail are urgently needed.
Great restaurant very accommodating good service & the seafood was excellent for half of what you would pay in the old port/dtown minus the traffic & crowd.
