Restaurant Balam
RestaurantTop Pick
Restaurant Balam
Cultivate simplicity, harvest the extraordinary
11:30 am - 11 pm
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Note:
The bar remains open after the kitchen closes, should you wish to enjoy a drink.
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About us
Experience memorable evenings at Balam with the mesmerizing sounds of our DJs, while savoring exquisite dishes and refreshing cocktails. Get ready for a unique sensory experience!
Our Specialties
Guacamole, Tacos & Ceviche
Amenities, services & more
We accept: Master Card, Visa, AMEX, Interac, Mobile Payment, Contactless PaymentMore details
Every Friday & Saturday, come and experience memorable evenings at Balam with the captivating sounds of our DJs, while savoring exquisite dishes and refreshing cocktails. Prepare yourself for a unique sensory experience!
Paying parking
Affiliated Restaurants (2)
Photos (18) More
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Reviews for Restaurant Balam
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on Google (300+)
Reviews often mention
Display Alltaco(21) recommend(21) beautiful(20) drink(20) ceviche(17) vibe(16) mexican(14) cocktail(14) attentive(12) decor(11) tulum(11) highly recommend(10)Page 1 of 2 - 26 Reviews
Reneil-Anthony
Balam at Royalmount offers a vibrant, elevated dining experience, serving sophisticated, contemporary Mexican cuisine in a stunning Tulum-inspired setting. The atmosphere is energetic & stylish, making it perfect for a festive night out.
The food is exceptional, seamlessly blending traditional Mexican flavors with modern techniques. Must-try dishes include the rich rib eye tacos & expertly prepared ceviches, all using fresh, high-quality.
What truly elevates the experience is the service, particularly our server, Jaime. Jaime was fantastic-attentive, professional, & genuinely warm.
He guided us through the complex menu with insightful recommendations & ensured our drinks were promptly refreshed.
Jaime's excellent service made our evening feel seamless & personalized, turning a great meal into a truly memorable occasion.
Marc
The service was really bad. There were no waiters & I believe the restaurant owner was serving us. The restraurant was empty except for our table. He was super dry, only filled our cups of water twice in an hour & a half, did not offer to take our coats & was generally unpleasant. The food was not cheap so I was expecting more considerate service. The food itself was pretty good except for the fact that the fish in my tacos was fishy, which is not at all acceptable at that price point.
Ali
Over priced food for tiny servings.
Nice ambiance. It was a busy Thursday night. Very very slow service.
Not enough staff or the ones that were there seemed over worked.
The female waitresses seemed to be just walking around, looking good & not doing much to share the work load & make service faster.
It was 45 min wait between appetizer & main dish(tacos).
Christine
We sat at the bar & had an amazing time. Received great service from all the staff. The food was delicious, elevated & authentic which is hard to find. I loved their ceviches & fish tacos. The cocktails were refreshing. They had a dj which created an amazing atmosphere & ambience. Will definitely return with friends & family.
Dhruv
Great ambiance & lovely decor, but unfortunately the puck stopped there as we had an absolute terrible experience.
From our reservation time, it took around 20-25 mins to take our order. Another 30 minutes to get our drinks. & our main courses only came nearly 2 hours after our reservation time, which would not have been a big issue if they had not forgot our appetizers (should not have taken that long, it was guac & chips)...& to top it all off, my own meal was not even brought out as they forgot to punch it in. Hungry as ever, I was really hoping to enjoy the food when it did come, but the meal (ribeye tacos) was subpar in my opinion.
Further, there were errors in our bill that was eventually corrected. Staff was apologetic & seemed busy, but service should always be the top priority in any restaurants.
A few issues here that I truly hope the management staff addresses seriously to ensure the restaurant reaches its full potential.
Anilin
Sadly, the service was here was just terrible.
We waited for so long we decided to leave after our appetizers. We had the queso fundido with chorizo which was good & the Balam ceviche which was also good but missing lime juice in my opinion. I was looking forward to trying the fish tacos but the server never came e back to take our order. We asked for the check which never came either so we had to go inside to pay.
The restaurant itself is beautiful & the food is ok but we won't be coming back.
Ines
Food was good but overpriced in my opinion but it may be the setting. We tried the Balam guacamole which was good. The fish tacos were very flavorful & packed. The Balam margarita was great as well.
Service was slow, we had to wave the waiters multiple times for dessert or water.
If you want a fancy Mexican meal, try it.
Katherine
Tacos were good. We ordered the Cornish hen which came raw & lukewarm. We told the server that we know that it's normal to be a bit pink around the bone area but our chicken was red & slimy. The chicken breast was also a little red. It was undercooked. He offered to'heat it up' for us.
My husband is a chef & he didn't want to make a fuss so we let it go & there was no point reheating a Cornish hen that was taken apart.
Gail
Dinner out with girlfriends.
Restaurant atmosphere nice vibe. Very loud music.
Food was beautifully presented & tasty.
Drinks equally delicious.
Guacamole & chips good, tacos ordered by friends looked great, Halloumi cauliflower dish good as well.
We did not have reservations so we were told from the outset that we would have to vacate our table after 1.5h. Fair.
At the point where we were to vacate our table, we had just finished eating, & were still enjoying each others company, so we moved to the outdoor terrace which was completely vacant ( as it had rained 1 hour earlier). We sat there for 2 hours. NOT ONCE, did a server come to offer the dessert menu, ask if we wanted more drinks from the bar, or at the very least fill our water glasses.
When it was time to collect for the bills, the restaurant (? Host) came to apologize that we had been neglected as they had other issues to solve…… at which point he offered us some water……. So very disappointing. They had a large party that evening & we felt neglected. Unfortunately a turn off & unlikely to return.
Arnaud
J'ai vraiment adoré mon passage dans ce restaurant mexicain ! Dès l'entrée, l'ambiance chaleureuse, la musique & la déco nous transportent directement au Mexique. Le service était impeccable : souriant, rapide & attentionné. Côté cuisine, un vrai régal ! Les tacos étaient bien garnis, les saveurs parfaitement équilibrées, & les ingrédients frais. Mention spéciale pour les guacamoles maison
Salome
Cuisine mexicaine, pas vraiment mexicaine. On vous vend une assiette de mini-salsas avec des tlayudas, mais au final, on ne vous donne que des chips tortillas, car il s'agissait d'une erreur d'impression, selon la serveuse. Le canard n'a ni saveur ni texture.
Les meilleurs de la soirée était les tacos de faux-filet.
Mexican food, not so Mexican. They sell you a plate of mini salsas with tlayudas, but in the end they only give you tortilla chips because it was a printing error, according to the waitress. The duck has neither flavor nor texture.
The best of the night was the rib eye tacos
Sandy
Food was incredible! I highly recommend the Rib eye tacos & the Pato ( 12 hour braised duck… delicious) The Decor is a beautiful vibe, & the drinks were very tasty.
Nadir is exceptional & Maddie is very talented. Thank you for a wonderful night
Shanna
Super beau & bon restaurant ! J'ai adoré mon expérience. Nous avions une réservation pour 10 personnes ce soir, & je n'ai pas été déçu. Que ce soit les tacos aux crevettes & au poulpe, ou le trio de ceviches, tout était excellent. & que dire de la décoration du restaurant…juste WOW!Ce ne sera certainement pas ma dernière fois !☺?
Guillermo
⭐⭐⭐⭐⭐
I had an amazing experience at this new mexican restaurant. The atmosphere is warm & inviting, the service is friendly & attentive, & the food is absolutely outstanding. The highlight of my meal was the duck tacos-perfectly cooked, tender, & packed with rich, savory flavors. They're unlike anything I've had before-
unique, delicious, & a must-try for any taco lover. If you're looking for authentic Mexican cuisine with a creative twist, this place is a gem. I'll definitely be coming back for more!
Jenny
Someone recommended this restaurant especially Taco. Yes! Taco is the best & their cocktails are also phenomenal.
Robert
LGBTQIA+ anglophone friendly.
We had lunch on the Febr. 14th 2025,
in an almost empty restaurant.
Even with that it seemed understaffed & the 2 waiters working there were dressed in regular street clothing so not professional.
We ordered Tacos de Pescado, Pato Carnitas
(Duck leg confit) & I had the Secreto de porc Iberico (Pork flank steak pastor style).
I was very happy to see the Iberico porc on the menu, but I got served an overcooked, chewy piece of meat. It was inedible because of the strong coriander taste, smell.
The prices are not bad for a'fancy' restaurant that felt like a cantina & there is only one common washroom.
The restaurant is difficult to find, you have to go out from the shopping mall, it is in the garden. None of the many security guards from the mall could help us with info about the whereabouts of the Balam… 🥴
Maybe in the evening it is better so we will be back with updates soon.
Thanks for reading!
BelindaHal-1609
1 Review
Went with my girlfriends last night. Decor was beautiful but unfortunately the experience was underwhelming. We ordered a few plates to share. Fish Tacos were pretty, but the fish was dry & overcooked. We ordered a ceviché, that was good, but it was a small portion that didn't come with anything (kind of looking for some kind of chip/tostados to eat with it). Service was unimpressive considering the restaurant wasn't full. We had to get up a few times to go to the bar to remind them to bring things we had requested. Nice place, but left something to desire.
Charly
I went there on Saturday night with three other friends & everyone loved their food. Three of us had the duck carnitas & my other friend had the surf & turf & ordered the guacamole for the table, everything tasted amazing! (We're Mexicans). I loved that they bring you nice warm tortillas & different home-made hot sauces on the side, so you can make your own tacos with the meat of your choice. When we ran out of tortillas they happily brought more & didn't charge extra for them. The cocktails were pretty nice too. Great place! We'll be coming back soon!
Maha
Les tacos au poisson n'avaient pas de goût. C'était vraiment pas fameux comme expérience.