Experience memorable evenings at Balam with the mesmerizing sounds of our DJs, while savoring exquisite dishes and refreshing cocktails. Get ready for a unique sensory experience!
Our Specialties
Guacamole, Tacos & Ceviche
Amenities, services & more
We accept: Master Card, Visa, AMEX, Interac, Mobile Payment, Contactless Payment
Every Friday & Saturday, come and experience memorable evenings at Balam with the captivating sounds of our DJs, while savoring exquisite dishes and refreshing cocktails. Prepare yourself for a unique sensory experience!
Balam offers an elevated Mexican dining experience with a warm, inviting vibe and a chic, Tulum inspired setting that many guests describe as beautiful and immersive. The menu features fresh, flavorful dishes such as ribeye tacos, ceviches, duck and seafood, with cocktails regarded as artful and delicious. Service is frequently described as attentive, friendly, and professional, helping guests feel welcome and well taken care of. The atmosphere, music, and decor create a festive night out, and the overall experience is widely described as memorable and worth returning for. Some notes mention price and portions or pacing, but the consensus emphasizes high quality ingredients, striking presentation, and a vibrant, high end vibe that makes Balam stand out.
La décoration est belle ainsi que le service, par contre la guacamole est très fade, les tacos sont pas mal mais tous pleins d'ognions frits & cilantro. Ce n'est pas impressionnant .
Food was good, plates could be a bit more elevated to reflect the upscale positionning of the restaurant. I thought the slow service was due to us being a large group, seems to be consistent accross the comments regardless of the size of the reservation, understaffed.
Superbe découverte dans le RoyalMount. Un resto où l'ambiance & l'esthétique sont très léchées. L'environnement est super beau, les teintes, les accessoires & la luminosité (extérieure comme intérieure) nous donnent l'impression d'être en voyage.
La nourriture était super bonne, les saveurs étaient bien balancées, les bols & les assiettes étaient bien choisis. Les portions sont raisonnables, mais pour un grand mangeur, il se peut qu'il reste sur sa faim. Les serveurs étaient sur la coche. Ils étaient aimables, souriants & très chaleureux.
Le petit bémol, c'est le bruit. Malgré que la musique était entraînante, elle n'était pas très adaptée pour avoir des conversations.
Only reason i give 3 stars is false advertisement of'gluten-free' icons. Looking quickly at menu looked wow tons of gluten-free options, but most if not all of those options were not gluten-free at all. I understand it says tiny'no gluten containing ingredients' so did not say gluten-free per se but these icons are used everywhere for gluten free & the reason we chose the restaurant. So beware if celiac/gluten-free - mostly not gluten free menu even nachos. Service was nice not their fault but to be known for other gluten-free persons
Mar 19, 2026
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We sat at the bar & had a great bartender/waitress. Loved the Burata salad. Top notch. Also order a couple of different tacos & my favorite was the octopus.
Expensive for the amount & quality of food you get. The service was rushed, we had no time in between the entree & main. The music was very loud (we felt more like being in a bar) & there was an overpowering candle smell or encens…Overall, the food tasted good, but it is not a place that I would go back to. Finally, we were disappointed because we went there to have a tasting menu & it was a false advertisement on the RoyalMount site (see picture). They told us it was only for group…
This will be a long review, but I hope it's taken as constructive feedback. It's not just about the food, service plays a major role in the overall experience.
I want to start by saying the food was good. I would have considered coming back for it. However, because of the overall experience, I won't.
We chose this restaurant for a birthday celebration. The décor is beautiful, cozy, clean, & exactly the upscale Mexican vibe we were looking for.
We had reserved for 15 people but ended up being 16, our mistake, & an additional table had to be added. This was done before any orders were taken, & no one changed seats during service.
Throughout the evening, there were several service issues beyond timing & billing. Drinks were accidentally spilled on members of our table, & at one point a drink was knocked over by management. They did replace them, which we appreciated, but it contributed to the overall disorganization of the night.
Meals did not arrive together. Some sides were served long before the mains. Mocktails were delayed. Billing was extremely disorganized, & it took nearly an hour to correct multiple incorrect receipts.
After all of this, as we were finally preparing to leave, the manager approached our table & loudly stated that a Gigot d'agneau had not been paid for.
He referenced us having'changed seats,' implying that this caused the billing confusion. As mentioned earlier, the additional table had been added before any orders were taken, & no one moved during service.
At that point, after the cumulative issues of the evening, his accusatory tone was the final straw for me. I reacted strongly & raised my voice. I could have remained calmer, but being spoken to in a way that questioned our honesty after everything that had happened made the situation escalate.
It's important to mention that the manager was also yelling during this exchange.
Following the argument, I offered to pay for the'missing' dish to resolve the situation immediately. The manager declined & said it was not necessary.
Mistakes happen, especially with large groups. We were patient for most of the evening. However, professionalism & communication matter just as much as food quality. The situation could have been handled calmly & discreetly instead of escalating publicly.
If accommodating large groups is difficult, that is understandable, but it may be better not to accept them.
I hope this feedback helps improve future guest experiences.
Outstanding service with a warm & welcoming atmosphere. Jaime, the manager, & Abdela, our waiter, were amazing - friendly, attentive, & great to talk to. The entire staff was wonderful, the ambiance was fantastic, & the food was absolutely delicious. An excellent experience all around!
Feb 17, 2026
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Had a blast! Went with my girlfriends for valentine's day & we had the best time. The restaurant itself is beautiful, easily instagrammable, & it's perfectly located right outside the mall so it has it's own space/vibe. I have to give much respect to Abdullah who gave us incredible service, our experience was elevated thanks to him. The specialty cocktails were REALLY good too. I can't say much about their regular menu since they had a special set menu for valentine's day. The appetizers were so good too, I preferred the street corn (NOT on the cob) & bone marrow tartare. & THEY HAD FRESH CHURROS FOR DESSERT!!! Balam team, excellent job.
Portions are small for the price they charge. Food is average. Nice looking place. Service was under average, waiters not really paying attention their customers. Left the place hungry.
Mon amie & moi avons passé une merveilleuse soirée. Tout le personnel était accueillant. La nourriture & les cocktails étaient bons & beaux. L'ambiance 10/10. Une mention spéciale au barman Felix, un service à la cliente impeccable & une bonne humeur contagieuse. Merci à toute votre équipe pour cette belle soirée.
