Pub Cartier Arms

Tiffanie

5.0

(English version below)

J'ai vécu une très belle expérience au Le Pub Quartier (Hyatt Centric Old Montréal), & je tiens vraiment à la partager.

Dès mon arrivée, Fatine (barmaid/serveuse) s'est démarquée par son attention & sa gentillesse. J'avais demandé une table près de la fenêtre, & même si tout était complet, elle m'a rassurée avec beaucoup de bienveillance en me disant qu'elle s'en occuperait. Quelques minutes plus tard, elle est revenue me chercher pour m'installer à la meilleure table - un geste simple, mais qui a fait toute la différence.

Ce qui m'a le plus touchée, c'est sa présence. Elle est attentionnée sans être envahissante, toujours souriante, douce & professionnelle. On sent qu'elle aime vraiment ce qu'elle fait. J'ai aussi remarqué qu'une autre serveuse semblait débordée, & Fatine l'a aidée naturellement, avec beaucoup de générosité - ça en dit long sur sa personnalité.

J'y étais lors d'une journée difficile sur le plan personnel, & la façon dont elle m'a accueillie & accompagnée m'a fait énormément de bien. Sa gentillesse & son humanité m'ont permis de me sentir soutenue & prise en charge.

Fatine est une perle, & j'espère sincèrement que la direction reconnaît sa valeur. Elle a transformé mon expérience, & c'est grâce à elle que j'aurai envie de revenir.

Merci infiniment, Fatine 🤍

➡?English:

I had such a beautiful experience at Le Pub Quartier (Hyatt Centric Old Montréal), & I truly feel compelled to share it.

From the moment I arrived, Fatine (bartender/server) went above & beyond in a way that genuinely touched me. I had asked about a window seat, & although everything was initially full, she reassured me with such kindness that she would take care of it. True to her word, she came back shortly after & moved me to the best table-a small gesture that made a big difference.

What stood out even more was her presence. She was attentive without being intrusive, warm, courteous, & always smiling. You can tell she truly cares. I also noticed that another server seemed overwhelmed, & Fatine naturally stepped in to help without hesitation-something that says a lot about her character & professionalism.

I happened to be there on a difficult day personally, & the way she treated me-with kindness, care, & genuine attention-made me feel seen & taken care of. That kind of service is rare & incredibly meaningful.

Fatine is an absolute gem, & I sincerely hope her management recognizes the value she brings. She elevated my entire experience, & I will definitely be back because of her.

Thank you, Fatine 🤍

Pilar

5.0

Had a great time! Jason took such good care of us ! super friendly & attentive, with excellent food & wine recommendations. The whole team was also very welcoming, smiling, & pleasant. It made the experience even better. Would definitely come back!

Kevin

5.0

Patricia really looked out for us, even though it was busy. Even though the servers weren't as attentive, she really looked for us & made us feel appreciated.

Chris

5.0

Most hotel restaurants are ok but this place is pretty great. I had some pretty long work days & wasn't feeling like leaving the hotel for dinner. This place was easy & tasty. The staff is friendly & attentive. They remember you & bring food quickly. They also make some pretty amazing cocktails.

I recommend going if you're staying in the Hyatt or nearby. You won't be disappointed.

Jamie

3.0

We have the breakfast buffet during our stay at the hotel. They had a good selection of items, cold mostly with some hot items. The hot items were awful - wet lukewarm scrambled eggs, cold soggy potatoes etc. The continental side had some better things - like mini croissants & bread to toast. The Greek yogurt was hard & tasted like cream cheese. The price was insane - $25 each. We were both ill after. Service was friendly & they were very attentive to the point that if I put my napkin down they would instantly be there to replace it!

via Other

1 Commentaire

5.0

I had an amazing birthday party!! Thank you for making it possible & the cake!! The staff was really nice & attentive. The place is lovely & cozy, everyone had a great time, it was very convivial. Everything was perfect & flowing. Many thanks!!

via Other

1 Commentaire

5.0

Very nice brunch! Wonderful services, waitresses were very attentive.