Reviews highlight a strong love for the bread and pastries at Première Moisson, with sourdough and a wide range of products praised and desserts often described as delicious, and some locations offer a pleasant dine in space. Yet experiences with service vary widely: there are accounts of friendly, helpful staff and acts of consideration for an elderly customer, alongside several reports of frustrated, unfriendly interactions and slow, disorganized service during busy times. Pricing is frequently noted as high relative to portion sizes and quality, and the coffee is often described as weak or disappointing. Some shoppers mention consistent busyness and a chaotic ordering system that detracts from the visit, while others cite exceptional selection and reliable quality. Parking can be difficult in busy neighborhoods, and overall the sentiment skews toward good product quality with inconsistent execution in service and value.
My major complaint is that I am asked…just as I am paying if I want to leave a tip. This is insulting & degrading. Nobody likes to say no. It ruined my experience with P.M. I will go one more time & if asked again, I will NEVER go back…
The first thing that matters to me in any store is not only the quality of the products, but especially how the staff treat customers.
Unfortunately, I had a very bad experience at this bakery. A saleswoman behaved in a very rude & impolite way toward us simply because my mother was recording a short video. Her attitude was disrespectful & unprofessional, & it made us feel very uncomfortable.
Even if the bread & other products may be fresh or of good quality, customer service is far more important to me. Respect & proper treatment should always come first.
Because of this experience, I will not return to this store, even though it is very close to my home. I would rather go to another branch where customers are treated with courtesy & respect.
I have to say, they make the best sourdough bread ever & they have a nice variety of bread & products that I appreciate. However, I rated it 3 stars because of the poor customer service I've experienced & witnessed when I went to pick up the bread. The three times I was there, the staff looked frustrated & basically unhappy. One lady was visibly frustrated with a customer, shaking her head, after she pointed to where to find an item. Same lady responded very dry when I asked for the sourdough & she just said « there's none left » & looked angry, didn't offer any options (shouldn't they be trying to sell what's left?) yes it was a busy time, there was a line up but clearly, there seems to be a lack of leadership & general frustration coming from the staff that should be addressed.
Very impressed with this premiere moisson. The staffs were super friendly & helpful & I witnessed them going out of their way to support an elderly customer. It is rare to see that level of customer service!
Great pastry & bread shop. Exrensive choice including sandwiches, chocolates, cookies, jams, honey, & other. Nice sitting area, can be packed for lunch. No dedicated parking. You have to park in the street & it is a busy neighborhood
Great time visiting after 7 years. Beautiful selection of breads, pastries & croissants. Not sure why the person was checking her tip in front of me...
Average première moisson location, food can be hit or miss: some items good & others mediocre to not so great. Service is quite frequently slow & inefficient- sorry to say!
This franchise bakery in Montreal offers a nice variety of breads, scones, & pastries, along with coffee. You can also dine in at this location, which makes it a convenient spot for a quick bite or a casual break. Overall, a good bakery right on Monkland's main street.
