Pho Ngon

Mixed

1.0

1/10 POOR CUSTOMER SERVICE!
NEGLIGENT STAFF & UNSAFE ENVIRONMENT
🚫GO AT YOUR OWN RISK ⚠?
This was one of the most unprofessional, dangerous, & disgraceful restaurant experiences I've ever had in my entire life!!!!!!!!

Firstly, my family & I arrived just one hour before closing time. Secondly, the staff was visibly & disturbingly agitated, annoyed & rushing through each customer interaction. Thirdly, the restaurant floor in the dining area was extremely slippery & unhygienic, creating what we felt was an unsafe environment for both customers & staff. Fourthly, our order was taken in a very rushed manner & without any kind welcome. Fifthly, they falsely advertised chicken pho, which we were very eager to taste, but to our dismay it was no longer offered. Sixthly, as a fellow Viet, I can tell you that the fried rolls were not good at all. Seventhly, after repeated dissatisfaction, a young inexperienced naive mute waiter shoved my younger sister's plate which she was eating on & dropped a bowl of boiling hot pho on her leg & groin. She was badly burned, trembling, humiliated, embarrassed & in complete shock. Lastly, what should have been a calm family night actually turned into a stressful & frightening.

We were horrified by how our situation was handled afterward. There was little sense of accountability, & no meaningful effort was made to make things right. Despite the seriousness of the incident, no compensation, gift card, refund, or other gesture of goodwill was offered. We immediately left & went to the pharmacy to purchase treatment products for her wound.

Customer safety should be a restaurant's top priority. A slippery floor severe enough to contribute to an accident involving hot food is something that should be addressed immediately. Based on our experience, we will never come back & never ever recommend this restaurant & hope management takes steps to improve both safety standards & how they respond when customers are seriously harmed. A report will be made for this inexcusable negligence to flag this restaurant as unsafe & unsanitary.
Good luck!

Guillaume

5.0

You get served very good food, in record time. I think i received my pho in not even 3 minutes last time, during the lunch rush hour. I recommend!

Hugh

4.0

Am I incredibly irked that they don't accept debit? Absolutely! Can you get delicious pho for 2 for $30 elsewhere? Not that I know of, but I don't need to look.

Iqbal

5.0

Coolest Resto Staff!! My wife & I had a great time here~ The food is amazing, flavorful, & protein-packed!! Our servers were super welcoming, witty, & understood exactly what food we needed!! Highly recommend~ Cash only, & they have an ATM machine too~

Marie-Soleil

5.0

The pho is so good. The service is fast. I would recommend!!!

Cesar

5.0

Great Vietnamese food.

Jsus

2.0

Le poulet était plein de gras, peu de service. Il faut payer comptant & si tu retires l'argent au guichet il y a presque 4$ de frais. En 2026 pas d'interac??? ça sonne la fraude...

Domenic

4.0

Pho is top notch 👌
Rolls not so much

Nicole

3.0

The food & service is always great. THE ONLY DOWNSIDE is that they don't take any cards & their ATM is 4$ to use. I would rather tip the servers 5$ then to have to take out money on top to do so. My quick lunch was a walk out & went across the street to eat at another pho soup place, wasn't disappointed at all.

MashimarooT

5.0

Ma place d'amitié, services très gentils, bons surtout qualités, quantités & prix très raisonnables