Onigiri Shop specializes in the preparation of traditional Japanese rice balls, emphasizing high-quality short-grain rice and a diverse array of classic fillings. The menu focuses on the fundamental balance between seasoned seaweed wrappers and savory protein or vegetable centers, ensuring consistent textures throughout every handheld serving. Each unit is carefully molded to maintain structural integrity while highlighting the natural starch profile of the core ingredients. Beyond simple rice balls, the selection incorporates regional Japanese culinary influences that prioritize freshness and nutritional utility without unnecessary complexity. The production process remains dedicated to authentic preparation methods that celebrate the simplicity of the base components. Guests experience a streamlined approach to Asian portable food that values speed and precision above all other elements of the culinary process.
Onigiri Shop offers a polarizing experience where patrons frequently praise the fresh ingredients, generous portions, and overall atmosphere, noting that the food is both affordable and delicious. While many enjoy the variety of items like the mini ramen and various onigiri, recurring issues with service inconsistency, long wait times, and reported rudeness from staff during busy periods dampen the experience for some. Opinions on quality remain split, with some customers finding the food consistently excellent and others highlighting significant fluctuations in preparation, availability of menu items, and professionalism. Overall, the restaurant is viewed as a convenient and tasty spot for a quick bite, though the quality of customer service and operational reliability appear to be areas that require improvement.
We had the 1.5 combo it was a nice amount of food for a little lunch for two people.
We had 3 onigiri: tuna mayo, tuna épicé & beef-tama. They were warm & very fresh! However, the classic ones were very simple & not that good. I buy better ones from the grocery store with more ingredients & flavor for the same price. The beef-tama one was very good. The egg yoke in it was delicious.
Overall I'm glad I tried it. The food was enjoyable, but I don't think I will come back. I will stick to getting onigiri at the grocery store.
Quality really dropped since it opened. Some employees make awfully shapped onigiri with too much rice. Consistently never have the Korean friend chicken onigiri - at this point just remove it from the menu.
Great food, great music & great decor. I went today with my kids (4 & 8), we all left happy & full for $40 overall. We got the ra-yu onigiri (which I didn't find spicy AT ALL tbh but it was still yummy), the avocado onigiri was huge, 2 mini ramen with miso soup base (super yummy) & the vegan onidon. The onidon was great ans super filling. Receiving the food takes a bit cause it's only 1 person doing everything, but his service was impeccable & the food worth waiting.
Place is wildly inconsistent & the staff is not trained to deal with rushes, always order ahead of time.
This week though was something, Wednesday I placed an online order at 5:10, arrive at 5:30 for pickup & it's not ready. I wait 20 minutes, I see my ticket is first but it's ignored, the girl making the rice balls is clearly new, she's a bit lost, asking questions but her guy coworker isnt helping or answering. There's about 10 people in store waiting & he's just taking orders instead of stopping to help her out. He dissapears in the back for a bit, comes back out to take more orders.
At 5:55 I ask for a refund, he says he doesn't have time, but rushes to go my my drink & single rice ball, he gives it to me with a nice sarcastic'are you happy'
So as a tip: Train your staff properly, they're rice balls. It's supposed to be a quick pick up, not an hour. Honestly an'Im sorry we're jammed' would have soothed things over instead of your staff being so rude. Stop taking orders when you're overwhelmed, get your hands in & finish the line of orders especially when your only staff doing it is trying to learn.
Took over 10 minutes to take my order, & another 20+ minutes for the food to be ready. The girl who works there seemed totally lost, felt like she was trying to be difficult & was super rude!!
First the onigiri are delicious. We would often stop for some quick take-out onigiri after swim practice around 19:50-55. It's never been a problem until recently the employees tell us they are closed. Please clarify your hours of operation.
