Overall, Onigiri Shop earns praise for fresh ingredients, generous fillings, and tasty, affordable bites, with mini ramen and a wide range of onigiris filled with tuna, salmon, and other toppings. The atmosphere is friendly and portions are consistently generous, with rice that is well prepared. Some visits note inconsistent experiences, including slow or inattentive service at the counter and occasional stock issues like missing raw salmon. Still, many reviewers call it a reliable go-to for a quick, satisfying snack or meal, especially for takeout, with good value and convenient options. A few comments mention a more commercial feel and variability in quality between visits.
Place is wildly inconsistent & the staff is not trained to deal with rushes, always order ahead of time.
This week though was something, Wednesday I placed an online order at 5:10, arrive at 5:30 for pickup & it's not ready. I wait 20 minutes, I see my ticket is first but it's ignored, the girl making the rice balls is clearly new, she's a bit lost, asking questions but her guy coworker isnt helping or answering. There's about 10 people in store waiting & he's just taking orders instead of stopping to help her out. He dissapears in the back for a bit, comes back out to take more orders.
At 5:55 I ask for a refund, he says he doesn't have time, but rushes to go my my drink & single rice ball, he gives it to me with a nice sarcastic'are you happy'
So as a tip: Train your staff properly, they're rice balls. It's supposed to be a quick pick up, not an hour. Honestly an'Im sorry we're jammed' would have soothed things over instead of your staff being so rude. Stop taking orders when you're overwhelmed, get your hands in & finish the line of orders especially when your only staff doing it is trying to learn.
Took over 10 minutes to take my order, & another 20+ minutes for the food to be ready. The girl who works there seemed totally lost, felt like she was trying to be difficult & was super rude!!
Apr 16, 2026
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First the onigiri are delicious. We would often stop for some quick take-out onigiri after swim practice around 19:50-55. It's never been a problem until recently the employees tell us they are closed. Please clarify your hours of operation.
Very bland, no flavor at all. A lot of rice & bland filling. Ordered the miso beef & it was very dry with no sauce or flavor. Also had the salmon & shrimp onigiri, & they were just as bland.
Ça faisait longtemps que je voulais y aller lorsque l'occasion s'y est prêtée hier. Une mini ramen & deux onigiris plus tard, thon & saumon crus, je me suis mis à ronronner de plaisir comme mon chat. Je vais y retourner c'est certain!
Mar 24, 2026
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The onigiri was fresh & good, but not good enough to make me want to come back. I've been here twice now & the service at the cash has been poor both times. This most recent time in particular - no welcome, hi, bonjour. No thank you, these are the bare minimum of customer service... When you walk in & are greeted with a death stare & they say nothing, doesn't make you want to stay. Visited Tuesday 17th March at lunch time.
Très mauvaise expérience. Le service se dégrade de plus en plus. Personnel très ralenti & très nonchalant. Aucune réactivité & aucun sens de l'accueil, même pas un sourire, en plus je demande deux onigiri j'en reçois un seul. Ils mettent une éternité à réaliser la commande, en plus on écoute pas les demandes des clients. Je pense que le personnel actuel doit être changé pour une équipe plus sérieuse & qui sait mieux faire son travail.
disgusting. first time ever tried this. Never again. Rice was hot fell apart & Tuna & salmon super cold bland & tiny filling maybe 1 tbl spoon. no taste. nothing had taste but microwave rice & & sour hot goo.nasty. Throwed it out was so nasty hot & cold. Waste of money & DESERVE TO CLOSE. DiSGUSTiNG FOOD. Will never go back. want my money back for serving me disgusting product. should be publically shamed. wonder if reviews are fake
Amazing hand rolls! Ever since I first tried it, I have been coming back at least once a week. The fresh salmon & spicy tuna ones are really good. Highly recommended place!
Oct 28, 2025
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Les onigiris sont excellents - preparé à la commande !
Le service était top ! Nous avions eu un onigiri en plus parce qu'il n'y avait ps assez de tempura. Tout ce qu'on aime 😇
The onigiri here is really good. I ordered the raw salmon & tuna one. Service was cool & the vibe of the place is really nice. Prices are acceptable as well.
