Monteiro Express

Carla

1.0

WRONG FOOD + HUMILIATED.
Ordered TO GO chicken piripiri without any spice sauce, no beans, no white sauce. Advised staff I have allergies & I can NOT eat the spicy sauce. I did tip my order, different then the big group that were there. My order came wrong, SUPER SPICY, it probably got mixed with the big group order. Untill that moment, I wasn't upset, mistakes can happen.

Returned to the store with my wrong order to have the cashier REFUSE the food exchange & mock me! Laughing with the cook staff in other language. I raised my voice & directing myself to the staff she (the cashier) was talking to & making fun of me, I said'this is unacceptable behavior. It is NOT like I want free food, I only want what I ordered: a food I could eat, not super spicy!! I have allergies! What is your problem?! Why are you in the back making fun of me in other language right on my face? I am literally right here!'
The men that was at the grill, the one I direct myself, told her to make me a new one. She was relutant, he pointed at the food counter & spoke other language, she then started making me a new one but she made sure to fill it with beans & put the white sauce & everything I told her previously I did not ordered/wanted.

It was my second time coming here. McDonald's staff have better behavior & customer service. The way the cashier behaved I am sure she is friend/family of the owner.

Mar 15, 2026

on Google

A

5.0

Best cheap eats piri piri in Montreal. Service is always unbelievably warm & kind. Chicken is perfectly cooked. Fantastic.

Mar 31, 2025

on Google

Marilyne

5.0

Super good!!! Tasty & pretty healthy!!! Piri piri chicken, veggies & rice!!! BBQ sauce mild-medium spicey!!! Thank you Sarah!!! 🙏

Mar 11, 2025

on Google