Monteiro Express

Carla

1.0

WRONG FOOD + HUMILIATED.
Ordered TO GO chicken piripiri without any spice sauce, no beans, no white sauce. Advised staff I have allergies & I can NOT eat the spicy sauce. I did tip my order, different then the big group that were there. My order came wrong, SUPER SPICY, it probably got mixed with the big group order. Untill that moment, I wasn't upset, mistakes can happen.

Returned to the store with my wrong order to have the cashier REFUSE the food exchange & mock me! Laughing with the cook staff in other language. I raised my voice & directing myself to the staff she (the cashier) was talking to & making fun of me, I said'this is unacceptable behavior. It is NOT like I want free food, I only want what I ordered: a food I could eat, not super spicy!! I have allergies! What is your problem?! Why are you in the back making fun of me in other language right on my face? I am literally right here!'
The men that was at the grill, the one I direct myself, told her to make me a new one. She was relutant, he pointed at the food counter & spoke other language, she then started making me a new one but she made sure to fill it with beans & put the white sauce & everything I told her previously I did not ordered/wanted.

It was my second time coming here. McDonald's staff have better behavior & customer service. The way the cashier behaved I am sure she is friend/family of the owner.

Mar 15, 2026

on Google

Yani

5.0

Poutine rating: 9.5/10
One of the best poutine in Montreal. I can never look at poutine the same again, Monteiro raised the bar. The mix of sauces are crazy good, fries are nice, the cheese is chonky & the chicken mmmm chickn.., & the cilantro yooooo let's go.
Spicy or medium adds a lot, mild & bbq are a bit lacking in comparison but still a fantastic poutine.

Mar 5, 2026

on Google

Elvis

1.0

Ordered the chicken bowl with salad, rice, & fries. Calling it'bland' would be generous. The rice & fries had absolutely no flavor, & the chicken was so lightly seasoned it felt like a conceptual idea of seasoning rather than actual food.

So I tried to save it by seasoning it myself & asked for salt & pepper. I was told they don't have any. A restaurant that serves food but doesn't have salt or pepper somehow explains everything perfectly. If even the customers aren't allowed to season the food, I guess flavor just isn't part of the concept here.

Wild experience. Fully deserves the one star. Would not recommend unless you're actively trying to avoid taste.

Feb 1, 2026

on Google

Olivier

2.0

Not very clean, French fries not cooked enough. Chicken was cold.
Go to poulet rouge across the street instead. I must add to be fair that they have a great potential if they master the cooking of their stuff.

Jan 23, 2026

on Google

Saket

5.0

Sarah prepared wonderful & delicious Chicken Bowls for me & also helped me to charge my phone. I would recommend this restaurant for food & customer service satisfaction.

Nov 18, 2025

on Google

Hibss

5.0

Ordered poutine & it's so good fries with cheese (your choice of sauce ) & chicken only for 12 dollars

Nov 13, 2025

on Google

A

5.0

Best cheap eats piri piri in Montreal. Service is always unbelievably warm & kind. Chicken is perfectly cooked. Fantastic.

Mar 31, 2025

on Google

Marilyne

5.0

Super good!!! Tasty & pretty healthy!!! Piri piri chicken, veggies & rice!!! BBQ sauce mild-medium spicey!!! Thank you Sarah!!! 🙏

Mar 11, 2025

on Google