Mon Ami Korean BBQ

Lou

1.0

Unfortunately, this was one of the worst restaurant experiences I've had.

My boyfriend & I waited more than TWO HOURS for our food. Several items we ordered were unavailable, but nobody told us, so we spent all that time waiting for food that was never going to arrive. Had we been informed, we simply would have ordered something else.

I repeatedly told the staff that I am vegetarian. Despite this, I ordered onion rings & was served fried calamari instead. Because I trusted that my dietary restriction had been understood, I ate some before realizing what it was. This was extremely upsetting &, in my opinion, much more serious than a simple order mistake.

In the end, after more than two hours, I basically ate salad, mushrooms, a few vegetables & a very small amount of tofu. Several things we ordered never arrived at all. Considering the price, this is completely unacceptable.

My boyfriend also waited the full two hours & had items that never arrived, yet he was still charged FULL PRICE & received no compensation.

The communication was also terrible. Our waitress said she would bring the manager to our table, but the manager never came. I eventually had to get up & find the manager myself & repeatedly ask staff for the situation to be resolved.

I eventually received a discount, but considering that I was served calamari after repeatedly saying I was vegetarian, barely received an actual meal, waited over two hours, & my boyfriend paid full price despite missing items, I do not feel the compensation was adequate.

I understand that restaurants can be busy & mistakes happen, but this was not one mistake - it was a complete failure of communication & service from beginning to end. I genuinely hope management takes this seriously.

Evelyne

5.0

Great place for All-U-Can-Eat Korean BBQ. The restaurant is nicely decorated & spacious. The tables are spread out so you are not too close to other tables. Each table has an adjustable hood which is amazing because you don't leave the restaurant smelling like BBQ. The food selection is quite large. It's not 100% authentic but it's pretty good. They have lettuce to wrap, ssamjang & garlic to add flavour. The meat was fresh & tender. All the food was amazing, except for the haemul pajeon (Korean seafood pancake). It was thick & soft, not crispy at all. It was very doughey. & they didn't have a dipping sauce for it. Our waiter Rayan was very friendly & helpful. The price is very reasonable. We had a great time. Will surely come back.

Daniel

5.0

Great service, great food, good prices.

Michelle

5.0

Such a nice place. Lots to choose from on the menu, Flavourful & such a good price for an AYCE KBBQ spot. Definitely will be coming back here with more friends.

Mssn316

5.0

Went for lunch on Monday. Lunch are not all you can eat, that's for evening. The waitress was very polite & nice, service was excellent. Price for 4 people = around 130 including taxes & tips. Meat well seasoned. April 1. 2024

Yelzy

5.0

Nice vibe/ambiance, good food for good price, etc

Lhalyn

5.0

Very good service but a bit pricey if you're a small eater. The vibe is good. Food (particularly the grilled meats) is limited option.

Popcorn

2.0

Came in august. SEVERELY understaffed. "Cheese ramen" is lukewarm ramen with a slice of kraft cheese on it........ I liked the chijimi even though it was a bit crunchier than I thought. One of the employees has a bad attitude, & stopped serving us after we asked a question. Meanwhile the other did his best to serve everyone quickly & kindly. Just two guys for a full room is not enough. Also it's not a good price to value. I give two stars because I didn't hate the food personally, but it has a lot of room for improvement in terms of customer service & quality of food.

Moti

5.0

The food may be a tad bit pricey but I think the portions are rather generous & it's totally worth it. Generally, everything seems to be spicy even the original flavor of fried chicken for example.

Julien

3.0

Extremely disappointed in this place, we decided to go there because it was so highly rated but the food was extremely weak. Cheese Ramyun : 1/8 of a Kraft single in tasteless soup with noodles Cheese Corn : Corn in Mayo, no cheese to be seen Soy soup : Tasted like lukewarm tap water, No taste to be found The meats for grilling were all pretty good (Standard fare) which is why I am giving this place 3 stars but for the price I expect all the items to be handled with care & especially not to be an absolute joke