Mister Steer (Mr. Steer)

MMXXV

1.0

For a restaurant that has been standing for 60 +years, the level of service I experienced today was nothing short of appalling.
?I walked in & addressed the waitress in English. Rather than extending basic hospitality, she made a deliberate choice to repeatedly answer me & ask her questions in French. Normally, one might chalk this up to a language barrier-except for the fact that she turned right around & spoke English to the table next to mine. This wasn't a communication issue; it was a conscious, passive-aggressive decision to make a customer feel unwelcome. She brought me a salad with zero dressing on it & said that's what the side salad is. Lol. When I finished my meal, I offered her some constructive, polite advice: in hospitality, it is standard practice to address guests in the language they speak to you. Her response? Outright rudeness. She immediately hid behind the line,'We're in Quebec,' adopting a smug, anti-tourist/anti-American attitude-completely unaware that I am a Montreal resident who dines out at local establishments twice a day, every single day & an excellent tipper. To top off her absolute display of disdain, when bringing the payment terminal, she had already pre-selected the'No Tip' option on my behalf. When I asked her to bring the machine back so I could leave a tip anyway, she scoffed, said,'No, it's fine, I put no tip,' & walked away with pure insolence-once again speaking in French just to double down on her point.
?I understand that the hospitality industry is facing severe labor shortages right now, but keeping an employee who actively antagonizes paying customers, acts with callous disrespect, & drives business out the door is a terrible mistake. Having no staff on the floor is far better than having someone who treats local patrons with this level of disgust.
?A 60-year+ legacy deserves far better than staff who act like this. Go work in front of a machine or computer if you're going to be so angry & disrespectful especially when someone was trying to help. The manager is obviously not any better as i heard the laugh when she complained about me giving her unwarranted advice about a business that I'm more familiar with than the time they've been on this earth. Employees like that are a dime a dozen..inexperienced, rude & myopic...easy to replace

Debba

5.0

Our food was good. Salad was just lettuce & shredded carrot, was not offered a dressing. Our waitress, when asked of the onion rings were thin or thick cut, had no idea what I was asking. My husband had a burger & it was good, but more bun than meat. I just had curly fries, which were very good.

Sam

5.0

This place is old school which is actually refreshing. Fast service & the waiter was great. We all got burgers which comes with a salad. Super fast & very good for the price.

Marc-André

5.0

Une expérience totalement Montréal. First, la salade est un classique avec sa sauce orange, second les boùettes sont géantes & third les frites tire bouchons aka susy Q sont délicieuses. Milshake ou rootbeer pour les jeunes & bières pour les moins jeunes. Un must.

Ciara

5.0

Great food & services. Burger platter & salad were great price & staff were very polite

Tanya

2.0

My mom & dad used to come here back in the day & loved it. They wanted to experience the great food & especially the susy Q fries. Unfortunately, it's not what it used to be. Hamburgers are very small, & the meat doesn't hold together. Take one bit, & you lose half of the meat. Took a side salad. Very plain. Nothing special. Coke was flat. I wish I could have experience back in the day, but it seems that Mr Steers was a story from the past. Too bad.

G

3.0

Les burgers sont super bons mais la petite salade verte en entrée était pleine d'eau. Malheureusement il semble y avoir seulement un serveur pour tout le resto donc il travaille fort mais c'est sûr que c'est un peu moins rapide, mais son service était bon quand même. Tables avec banquette confortables, les tables ne sont pas fixées donc fat friendly, je vais pas essayé les petites banquettes du fond donc je ne sais pas si c'est fat friendly. Pas de marche à l'entrée mais je ne crois pas que c'est super bien fait pour une chaise roulante . Les chaises n'ont pas d'accoudoirs & ont l'air pas pires mais je ne les ai pas essayées.

Yank

4.0

Late night food was quite good. We had a club & poutine & a couple Cesar salads.
All very fresh & great quality.

Michael

4.0

Other than the curly Q potatoes nit being curly q the hamburger & salad were as good as eve

Maria

3.0

The burgers were *excellent* but neither the fries nor the side salads were anything special. The green salad was fairly average, but give the coleslaw a miss...