McKibbins Irish Pub

Harvey

2.0

Food & service is a hit or miss. Been here twice with the first time having great service & decent food. The second visit was horrible. Waited two hours & had yet to get our food. As usual, tables that came an hour after we ordered got their food. The waitress was nice, kept going to the kitchen & telling us it would take about 10 more minutes a couple of times, but still no food. Someone in our group of 6 talked to the manager about the two hour wait for food (all that was ordered was a couple of burgers, a sandwich, wings & fries). She said there was nothing she could do about the wait. They were busy. The place was half empty & it was 9:15pm on Monday night. We kept pressing & she finally said she had to make a phone call to discuss the situation (if you are the manager you should have the power to make decisions & handle problems). Came back with an offer of a round of shots (we refused cause all we wanted was our food). When we said we wanted to cancel the food orders, she gave an offer of a round of beers (again we refused cause we already had 2 beers each & at this point just wanted to pay for our drinks & leave). She gave a final offer of comping a beer if we waited for the food (for some reason she didn't like the idea of canceling the food orders). Another 30 minutes later the food came. It was around 9:45. So after waiting 3 hours for the food order…the burgers, wings & fries came & they were all cold. If there was a table that waited 3 hours for their food, as a manager I would definitely make sure that the order was accurate & piping hot. It feels like the staff said screw these paying customers so that they would never come back.

Dec 25, 2024

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