Les avis convergent sur Mama Bangkok comme référence pour le Pad Thai et le rapport qualité prix à Montréal, le plat phare étant souvent cité comme le meilleur de la ville et partagé par deux personnes. Le Pad Thai est décrit comme délicieux et le Tom Yum comme correct. Le service est généralement rapide, même si le système en libre-service peut être capricieux au début et demande de se familiariser avec son fonctionnement. Malgré quelques retours sur l attitude au comptoir jugée froide ou désagréable, la constance du goût est mise en avant et beaucoup indiquent qu ils reviendront. Les portions sont généreuses et l offre est jugée exceptionnelle en valeur; certains critiques évoquent des expériences mitigées liées au personnel du comptoir, mais cela n entache pas la qualité des plats. En résumé, la nourriture est considérée comme haut niveau et unique dans la ville et constitue un repère pour les amateurs de cuisine thaïe.
I don't usually leave negative reviews, but after this experience I felt compelled to share it.
I tried calling the restaurant four or five times ahead of my visit to place a preorder. I was picking up food with my young daughter & knew parking in that area downtown can be very difficult. Unfortunately, no one answered any of my calls. When we arrived, I even had to park briefly in front of a fire hydrant because there was nowhere else to stop.
When I walked in, there were no other customers in the restaurant, yet the employee behind the counter didn't even look up from the show they were watching on their laptop. Instead, they simply told me to use the self-order computer.
The ordering computer was extremely slow (almost like 90's dial-up) & the touchscreen barely worked. It took me nearly 10 minutes just to enter my order, which was very frustrating. During that time, I still had to ask the employee questions twice anyway. Meanwhile, my daughter was approached by an unhoused person asking her for money while I was stuck struggling with the ordering machine.
After finally completing the order, I went to the employee only to be told that the restaurant was cash only - not even debit cards were accepted. I asked where I might be able to withdraw cash nearby, & the employee simply replied'I don't know,' without even looking up from their computer.
At that point, I decided to leave.
The overall impression was not just poor service from one employee, but a general lack of care or respect for customers. Based on this experience, it seems clear that customer service is simply not a priority here.
Unfortunately, I can't recommend this place. There are many other businesses that will appreciate your time & money.
$35 for a very basic pad thai. When I asked for a cup of water, the employee gave me attitude & made it seem like I was supposed to bring the cups myself:'If you don't have cups, there is no water.'
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The customer service is extremely poor. It's unfortunate because the food itself is quite good. They really need to improve their attitude toward customers. Also, cash only? That's surprising & inconvenient.
Their hours of operation is not consistent with Google Maps. I arrived according to their opening hours & it was closed , the owner had a terrible attitude about me trying to order & asking about their opening hours, which was weird…
They've cut down their menu by a lot too, now serving pretty much just pad thai & not much else.
UPDATE: The food gave me food poisoning. I felt unwell the entire evening following & then threw up. DO NOT EAT HERE
Everything is awkward with mama bankok: the location is awkward, looking through the gigantic menu plastered on the wall is awkward, ordering through their tablet is awkward, the service is awkward, the restrictive limits on how to pay is awkward, & the lack of chopsticks is awkward. Even the seating is awkward.
They bumped their price by a lot (pad thai chicken used to be 12, it costs me 19 total now) & I disagree with all the other comments saying this is the best pad thai or a very authentic one. I found it to be closer in taste to a Thai Express pad thai. Mine in particular was so salty I couldn't have more than a few bites.
By the 1st of january 2026 they are going to switch to cash only. That paired with everything else (especially the price bump), I don't see why you would ever choose this place over the hundred other asian restaurants around.
13 déc. 2025
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Tried to go to another restaurant but it was closed so went for this one. Worst idea! I should have checked the reviews. First the service was so bad, plus I get so sick after eating the shrimp pad Thai, vomit multiple times tonight….someone needs to check their hygiene in the kitchen
Amazing food. I order pad Thai with breaded chicken & it's my favourite pad Thai. The self-service system can be finicky but it's not a problem once you know how to use it. I never had an issue with service from the cashier (maybe it's a different person) but they've been nice & to-the-point.
Best Pad Thai in Montreal hands down. The first thing I do when I get back to the city after travelling abroad is getting a Pad Thai from Mama Bangkok. Ignore all the snarky borderline xenophobic reviews about the lady behind the register, I've been going to this place for years & she has always been polite & attentive. I will forever be recommending this place
I almost did not want to try because of the low review. Though I want to acknowledge that most of the reviews about the snob lady is true! Lol! But I'm not here to be friends with her, I'm here to try their pad thai! I wasn't disappointed, it's a legit pad thai & really one of the best in the city! This review is from a guy who lived in South East Asia half of his adult life & have been to Thailand more than 20x. I know a real pad thai versus a regular stir fry. :) The serving is huge, two people can share. I will be back for sure!
21 août 2025
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You know the food is fire if the one star reviews are all about the'bad' service. Don't let the lower ratings fool you.
This food is top tier & delicious. The workers just don't wanna deal with people which is fine, because they make amazing food & for any question you might have there is a sign, so just look around & read it & enjoy the food!
If you want better than average Pad Thai & are a good problem solver (order system takes some getting used to), you don't have to worry about grumpy service. It's not a restaurant folks, you don't have to tip. Just grab, go, & enjoy!
