Les Glaceurs

N

1.0

I have been getting my birthday cakes & occasional cupcakes from here for almost 5 years. Even got friends to try this place out. But this year I ordered the usual cake, & went on my actual birthday to pick it up. Received it damaged with a hole quite visible in the icing. I then asked one of the workers to fix it. The worker was so cold, & rude. Told me it would take an hour or so to fix it. When I returned it was barely fixed & a different color than the rest of the cake. They also would not open the box for me to inspect the rest of the cake. I had to go because I had birthday dinner plans, When I got home, I saw more damage that had not been shown to me & it was not done well. Very disappointing experience.

Aastha

2.0

I ordered a butterfly cake from this store for my daughter's 6th birthday on January 19, a day that was very special & emotional for us as parents.
I want to mention that I have ordered cakes from this store in the past & did not face any issues, which is why this experience was particularly disappointing.
My daughter's name was written incorrectly on the birthday plaque card, & when I raised the concern, I was told that changing one letter does not make a big difference. For a child & for parents, a birthday card is a keepsake, & the child's name truly matters.
The cake itself was quite dry, & the cake tasted overly sugary. When I shared this feedback, it was not acknowledged & was dismissed by saying the cake is made according to standard recipes.
After this experience, I also noticed similar feedback in other customer reviews regarding cake quality, which made me feel that customer concerns are often not taken seriously.
While the $5 for the card was reimbursed, there was no consideration for the overall experience or the emotional impact. Sharing this honestly so other parents can make an informed decision for important occasions like children's birthdays.

Christina

5.0

It was very easy to place the order for my husband's birthday cake. They responded quickly, efficiently & had all of the info I needed. The order was ready when I went in to pick it up. We were very happy with the cake-it was delicious! I wish I could bake a cake that good. Very moist. The icing was tasty, too. Good value for the money, in my opinion.

Christine

5.0

Picked up a birthday cake. I previously called prior to making the order & they were very helpful on getting the exact cake i needed. In my requirements I requested a specific colour & it was made perfectly. It was not too sweet & the birthday person was very happy with the result.