Les Delices Lafrenaie recueille globalement des avis très positifs sur la qualité et la variété des gâteaux et des pâtisseries, souvent décrites comme fraîches et riches en saveurs et adaptées à divers événements, avec des favoris comme le tiramisu et les cannoli et la possibilité de réaliser des gâteaux sur mesure et d assurer la livraison sur le lieu. Le service est généralement chaleureux et attentionné, certains clients évoquant des gestes généreux et un accueil marquant, bien que d autres signalent des expériences moins satisfaisantes avec un personnel parfois occupé ou peu attentif lors des heures de pointe. Des avis mentionnent aussi des soucis ponctuels liés à l organisation en magasin et des tensions éventuelles au niveau du management. Certaines critiques pointent des pâtisseries présentées surgelées ou des pizzas froides selon les heures, et des remarques sur le rapport qualité prix et des augmentations de prix. Malgré cela, les clients apprécient le choix, la fraîcheur et la qualité des desserts et recommandent l adresse pour des événements, soulignant que les gâteaux et les viennoiseries sont de haute qualité et que les livraisons se passent bien. Dans l ensemble, l expérience peut varier selon l équipe et l heure, mais l esprit de la maison reste axé sur le service et la gourmandise.
I agree with a prior post. The staff lacks customer service. Showing an appreciation to a client doesn't cost much. This has been going on for a long time but I now feel that I should publicly address this, especially since their prices keep going up. I will review my position about buying elsewhere in the future.
Hands down my favourite place to buy cakes. We've made at least 3 custom cakes with them & they have all been incredibly gorgeous. Service is second to none. Definitely recommend lafrenaie to anyone wanting a amazing tasting cake!
Never disappointed 👌. Ordered cakes couple of times & always fresh & good. Got cannolis today for a birthday party & everone loved it & kept asking where i got them from.
Tomato pizza was fairly priced & good although would have preferred a little bit of the classic slight blackening of the crust (if you know, you know), & a less dense dough (à la St. Leonard/RDP tomato pizza). In-house mild Italian sausages were good though on the pricey side (almost $15 for 4). Tiramisu was fair & reasonably priced. The staff isn't particularly welcoming (with the exception of one pleasant & chatty lady). Whilst I don't expect to make friends when going to shops, a greeting, smile, & thank you goes a long way.
Nice bakery, tried the lemon bread, it's delicious ! However it's a bit small compared to the one in Brossard & you have to come early if you want to get viennoiseries!
Ordered my wedding cake from them & it turned out incredible. Exactly what we wanted an offset white vintage heart shaped cake. The icing job was incredible & the cake was delicious. We also ordered red velvet cupcakes & all our guests were raving about them. Couldn't recommend them more highly!!
Feeling a little disappointed by your customer service. I came in for some advice for a specialty cake & felt like I was disturbing them, they did not give me any advice or try & communicate what exactly suited my need & budget.
