Le Jellyfish Crudo+Charbon

chewiiie

1 Commentaire

2.0

We went for a dinner on a wednesday night after hearing a lots of good things about that place. I was really excited & thrill to try that place. Everything was good at the beginning. Until the main plats. We had to wait 45 min to get our main plats, & trust me. Do not take the chicken plats. It was more than dry with a taste of burning. our waitress should of verify for our orders. That was a big unprofesionnalist from her & we had to wait for at least 15 mins for a glass of wine. I could understand chicken takes 20 mins to cook, but an extra 25 mins ? Her reason was the chef had to do a rotation in the kitchen. Are you kidding me ? Giving me a lie. I made it clear to her that i was unhappy with her services. It's such a waste, that a waitress made us having such a bad experiences. Next time, offer a wine glass on the house or a drink when you see the mains plats is taking a long time. & don't say your glass is coming when we had to wait 15 mins.

It's too bad that was your experience - especially with the chicken. The half-chicken with boursin is out of this world. I'm not so so into raw, so I order it more often than other dishes. But you're right about the customer service. It's everything, isn't it. Great job for making it clear you were unhappy if that was the case. What I've seen with friends that own restaurants is that one of the worst things for them is when they don't get to know your areas of dissatisfaction, especially when they want nothing more than to please you.

RosannaTo-734

30 avr. 2016

AnthonySp-9993

1 Commentaire

5.0

Excellent souper au Jellyfish crudo+charbon !
L'ambiance est excellente, la sélection de vin & de cocktails est vaste & le menu est très intéressant.
L'agencement des goût & la disposition des assiettes est parfaite. J'ai eu un excellent service rapide & courtois. Que dire du Chef Mathieu ! Un passionné, qui prend a coeur l'art de la cuisine ! Longue vie à cet incomparable restaurant situé au coeur du vieux port de Montreal !

Merci pour cette belle soirée, j'y retourne c'est certain & je le recommande n'importe qui !

FrédéricBe-142

1 Commentaire

5.0

Accueil, nourriture, choix, fraîcheur des produits, saveurs, super !! Merci Francis pour cet excellent moment !
Je reviens dès que possible !

LJ

1 Commentaire

1.5

I went to this restaurant for my birthday with a few friends. Where do I even begin?! The whole night was a disaster! We ordered & 45 minutes later, still no food. We tell our waitress & instead of apologizing, she bluntly said "Let me check what time I punched in the orders," as if we were lying. She comes back & tells us that we ordered 40 minutes ago. By then, we were ready to leave! The front manager comes & tells us the chicken takes 25 minutes to cook. How do you explain the extra 20 minutes that we've been waiting?! She then tells us we'll each get a free dessert as a compensation. It's not that we couldn't afford to pay, but I would expect more professionalism from this type of restaurant. She then offers 25% off each person's bill. I was so hungry & didn't want to go through all the trouble of looking for another restaurant, so I accepted the offer. The bread & butter were cold; it felt like eating cardboard. Everyone's plate was bland. At that point, I just ate out of hunger. When it was time for the bill, the manager says only the birthday girl gets a free dessert. We agreed on everyone getting a free dessert plus 25% off on the bill. Each time we asked to speak to the manager, she would walk around avoiding our table or tell the waitress to come ask us how we are doing. During the whole night, we basically ate for 10 minutes because we were really hungry, & spent a total of 3 hours waiting for the manager & waitress to serve us. Manager is a liar & unprofessional. The waitress also lacks professionalism when speaking to customers; she was giving us attitude. Never once did the manager nor the waitress apologize. Do NOT, I repeat, do NOT go to this restaurant! Worst dining experience I've ever had!