Le Fat Cat Bar Billard

Farzad

1.0

This was one of the worst customer service experiences I have ever had & was extremely disappointing from start to finish. When I arrived, I had to wait about 10 minutes just to take my order because the clerk taking orders was outside smoking with friends instead of serving customers. I ordered my first beer, paid with my card, & even left an 18% tip, which came to about $12.63. Later, when I ordered my second beer, I was told that I had never paid for the first beer. I showed my bank statement as proof of payment, but the staff refused to acknowledge it & charged me for the first beer a second time. After I received my second beer, I went outside for a quick cigarette. I even left a napkin on my glass to indicate that I would be back. When I returned, my beer had been collected. When I asked what happened, I was simply told that they had taken it away because I had been out. At around 3:10am, I asked if they could replace the beer they had taken. I was told that they could no longer serve alcohol as it was past 3am. However, at the same time, I personally witnessed staff pouring alcoholic drinks for other customers & refusing to serve me. This inconsistency made the experience feel very unfair. This was my first visit & will definitely be my last. I experienced poor customer service, had to wait an unreasonable amount of time just to order, was charged twice despite showing proof of payment, had my drink taken away while I had been out for a short time & then refused to provide a replacement in a manner that seemed inconsistent with how they treated other customers. I left feeling disappointed, frustrated & completely unhappy with the way I was treated. Based on my experience, I cannot recommend this place.

Serey

5.0

Math's viceroy cocktail was super good & so was his service very nice bartender!!

Peepee

5.0

math best bartender super drôle super fin meilleur gars 5/5❤?

Ben

5.0

Incroyable service par Math

Aymen

5.0

Quel staf woow merci beaucoup on reviendra ❤?🙏 respect

Saul

5.0

This place is an industry dream.

Thomas

5.0

My place in Montreal

Mélody

5.0

Petite partie de billard tres sympa !
Barman au top

Victor

5.0

Went here with some friends (we're all from Ontario) & it was an amazing experience! The bartender Matt was super nice & chatted with us the whole night before destroying all of us at a game of pool. Only minor complaint is we ended up spending a lot more than we budgeted for, but worth every penny! 10/10 would reccomend, especially for tourists!

Oussama

5.0

Tres généreux & ambiance incroyable pendant la coupe du monde