Le Café Bloom

Guillaume

1.0

This was my first time trying Bloom. I'm often in the area & always enjoy supporting local businesses, but unfortunately, I had a very bad experience.

I ordered two breakfast sandwiches. No one asked for my name when I placed the order. While I was sitting down, an employee walked over & handed me two sandwiches, so I assumed they were mine & left.

When I realized the kimchi I had paid an extra $3.50 for was missing, I returned to the café. Another customer then accused me of taking her order & insisted that I had responded to a different name. I never heard a name being called, & since we had both ordered two sandwiches, it seemed like a simple misunderstanding.

Instead of calmly sorting it out, the employee at the cash immediately accused me of stealing someone else's order. When I tried to explain what had happened, she cut me off & said they would not remake my order because I had taken someone else's food. I had not even had a chance to explain that I had only returned because the kimchi I paid for was missing.

After I clarified that I simply wanted the missing ingredient added to my sandwiches, the kitchen put two tiny pieces of kimchi inside & handed them back to me.

Mistakes & mix-ups happen, especially with takeout orders. This could have been resolved in seconds with a calm conversation, but instead I was treated with unnecessary hostility over a basic misunderstanding. I'm not sure whether the owner is aware of how customers are being treated, but this was easily the worst customer service experience I've had in Montreal.

I would give zero stars if I could. For such a simple takeout order, the way this situation was handled was impressively bad.

Pascale

3.0

Joli petit café avec une belle ambiance sympathique & un personnel accueillant. La jeune femme qui faisait le service au table était souriante, affable & serviable & je la félicite pour son sens du style 👌

Mais j'étais là pour manger & j'ai été assez décue par la nourriture, cependant. Peut-etre que mon choix n'etait pas le bon, mais pour 20$ j'aurais esperer recevoir plus que 2 tranches de pain doré (bien qu'elles étaient très bonnes & assez épaisses, je dois l'admettre) & une petite saucisse sèche (trop cuite?) offerte sans condiment.
À ce prix, je m'attendais à un accompagnement de fruit, peut-etre?

Bref, cette assiette pour 20$ & le café filtre en sus en plus... j'ai de la difficulté à justifier le prix. Ce n'est pas les ingrédients qui ont chargé la facture, c'est sur!
À leur défense, le menu est très explicite sur ce que contient l'assiette... ils n'en mettent pas moins, mais pas plus.
Lessons learned pour moi! C'est dommage, avec une assiette un peu plus généreuse, j'aurais peut-être considéré avoir trouver un nouveau coin déjeuner.

Rita

5.0

Great little cafe with a chef who understands that less is often more. Quality ingredients, oyster mushroom omelet & light flavourful salad dressings made a perfect meal.

Bénédicte

5.0

Franchement une très bonne ?qualité des ingrédients & des recettes... & en tant que français, nous sommes exigeants! Bravo à eux

Dihua

5.0

the food here is so well balanced. Love the amount of greens in the tartine plate. The texture of both the crunchy coleslaw & the green salad really rocks! I am also a big fan of mushrooms & great bread. This is a place where every ingredient counts. Not to mention the adorable space & the curated art selection on the wall of this very well loved café

Frédérique

5.0

Nous allons au Café Bloom depuis notre arrivée à PSC en 2020 & c'est rapidement devenu notre adresse incontournable. Les ingrédients sont toujours frais, les plats sont délicieux & le service est chaleureux à chaque visite. Coup de coeur pour le bun dej & le tuna melt. Un endroit qu'on adore & qu'on recommande sans hésiter!

Joelle

2.0

Went there for brunch. The food is very bland & underwhelming. Doesn't really match the beautiful description on the menu. The omelet was very thin & oily & the mushrooms were barely seasoned. The potato Pancakes were burnt & oily & the bacon tasted like microwaved pre-cooked bacon. The London fog was way too sweet you could barely taste the tea or other ingredients. Portions are small & quality is low for the price. It also took 30 min to get our food. Do not recommend.