La Perle

JasonR-6536

1 Review

1.0

Arrived here with my wife on Valentine's Day 2019 for a 7:30pm reservation. Sat down & the first question the waiter asked me was how I was paying. A strange question to ask someone before ordering but I answered cash. After 25 minutes my order was placed officially according to our manager (more on that later). We had our entree served around 20 minutes later. At around 9pm our main course never arrived & we witnessed two tables leave due to the main courses not arriving. We were unable to stay any longer as being there for 1.5h without a main course at an all you can eat restaurant is just plain unacceptable. So we decided to leave & asked to be charged for just what we ate. Our soups, shrimp toast, salad, peanut dumplings & a beer. We asked the waiter for the bill & he came back with the full amount 95$. I then told him this was unacceptable & offered him half the bill as there was no service performed. Plus they never even came once to remove the dishes on our table the entire time we were there. The manager refused this offer & demanded we pay the full amount & that if we didn't he would call the cops. I told him this was completely unacceptable & then he threatened to take my license down & chase me down. Talk about customer service here. At 9:30 he brought me my food in a take out bag & out of shear disappointment I paid the full amount. Please stay away from this shameful restaurant & what a true horrible experience for my wife & I to experience on Valentine's Day.

esmegalina

11 Reviews

4.5

Good service, AMAZING food. The shrimp toast is a definite must, we ordered 4 servings of it, by the buffet option hehe. Only con: very expensive!!!