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JasonR-6536

Membre depuis

lundi, 18 février, 2019

La Perle
Dollard-des-Ormeaux
Service
Nourriture
1.0

Arrived here with my wife on Valentine's Day 2019 for a 7:30pm reservation. Sat down and the first question the waiter asked me was how I was paying. A strange question to ask someone before ordering but I answered cash. After 25 minutes my order was placed officially according to our manager (more on that later). We had our entree served around 20 minutes later. At around 9pm our main course never arrived and we witnessed two tables leave due to the main courses not arriving. We were unable to stay any longer as being there for 1.5h without a main course at an all you can eat restaurant is just plain unacceptable. So we decided to leave and asked to be charged for just what we ate. Our soups, shrimp toast, salad, peanut dumplings and a beer. We asked the waiter for the bill and he came back with the full amount 95$. I then told him this was unacceptable and offered him half the bill as there was no service performed. Plus they never even came once to remove the dishes on our table the entire time we were there. The manager refused this offer and demanded we pay the full amount and that if we didn't he would call the cops. I told him this was completely unacceptable and then he threatened to take my license down and chase me down. Talk about customer service here. At 9:30 he brought me my food in a take out bag and out of shear disappointment I paid the full amount. Please stay away from this shameful restaurant and what a true horrible experience for my wife and I to experience on Valentine's Day.

18 févr., 2019
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