Dans l'ensemble, les clients louent KAVA pour son ambiance élégante, son atmosphère animée et la musique live, qui en font une excellente option pour une soirée entre amis, un rendez-vous ou une célébration. Le menu est décrit comme savoureux et généreux avec des ingrédients frais, et les cocktails ainsi que l'accueil sont souvent mis en avant comme des points forts. Le service est fréquemment salué pour son attention et sa convivialité, avec un service au bar efficace et un personnel qui rend les convives accueillis. En revanche, certains clients évoquent que les portions peuvent sembler petites pour le prix, que le service peut ralentir lors des soirées chargées, et que le niveau de musique ou la dynamique de la foule ne conviennent pas à chaque visite, tandis que quelques plats sont pointés du doigt comme ne répondant pas aux attentes. Malgré cela, l'expérience globale est souvent décrite comme agréable et à refaire, avec beaucoup mentionnant l'intention de revenir et d'amener des amis.
UPDATE: They never got back to me!
I went here for New Year's with three girlfriends. We had a reservation for four that was booked in advance. Thirty minutes before our reservation, we received a call saying that we could only do bottle service. For four girls, this is unreasonable, especially when the reservation was already confirmed.
On the phone, I clearly explained that there were four of us & that we would not be able to finish a full bottle. I asked whether we could instead order individual drinks. We were told,'Come in & we'll talk & find a solution.'
When we arrived at 11:45 PM, a manager was called over & immediately told us that our only option was bottle service or nothing at all - meaning they would not host us otherwise. This directly contradicted what we were told on the phone.
We reluctantly agreed to bottle service, assuming we would at least receive proper seating (a table or bar seating, as expected anywhere else). The restaurant was completely jam-packed, yet instead of accommodating us properly, they squeezed a tiny, short table into a corner with zero seating, expecting us to stand around it. It was not even a bar-height table.
The behavior felt extremely money-driven. They took our payment opportunity but provided no real service or space.
The waitress brought the bottle immediately & came back with the bill right away. There was virtually no service afterward. Despite this, she insisted that we had to tip 15% because it was New Year's. I would genuinely like to know where this rule is written, because mandatory tipping without service is unacceptable.
When we asked for water, she brought two Red Bulls & two club sodas. Once those were finished, we asked for more drinks & water. She said'okay' & never returned.
Overall, this was a terrible experience. Poor communication, misleading promises, overcrowding, pressure tactics, & lack of service. We will absolutely never return.
I'm leaving this review so others can make an informed decision before choosing this place. This felt like a cash grab, not hospitality.
J'ai visité ce restaurant pendant le week-end du Grand Prix avec une amie, & malheureusement, l'expérience a été décevante. La serveuse a mal expliqué le menu de l'événement, nous laissant penser qu'on pouvait ajuster les plats selon ceux qu'on voulait c'est à dire ne pas payer le menue F1 mais payer les plats qu'on allait prendre du menue, mais à la fin, on a été facturée pour le menu complet alors qu'on avait pas tout pris. En plus, elle a inclus elle-même le pourboire dans la facture, m'obligeant à donner 20 % de tips, ce qui n'est pas acceptable, car je voulais choisir le montant moi-même & j'aurais mis 15% pour le service reçu. Je ne vous recommande pas ce restaurant, & je ne voudrais pas y revenir non plus.
Nous sommes venus en groupe & nous avons vraiment adoré l'ambiance du restaurant. La nourriture était excellente, très bonne du début à la fin. Ce qui a rendu notre expérience encore plus agréable, c'est surtout le service impeccable.
Un grand merci à Oneyssa qui nous a servis avec un grand sourire tout au long de la soirée. Elle était attentionnée, professionnelle, rapide & très agréable. Son excellent service a vraiment fait une différence & a rendu notre expérience encore meilleure. Nous reviendrons avec plaisir !
I honestly rarely leave bad reviews & I wish I could put 0 stars but my experience at Kava was terrible from start to finish. We went there for my friend's birthday expecting a nice dinner, especially considering how expensive the menu is, & it ended up being one of the worst restaurant experiences I've had.
I ordered the lamb shank plate, which was almost $100 for only three small pieces, & after waiting OVER AN HOUR for our food, it arrived cold. Not only was the food overpriced, but it was also extremely underwhelming & honestly very mid for the price point.
What completely ruined the night for me though was finding a piece of glass in my mouth while finishing my meal.. YES A PIECE OF GLASS!!! That is completely unacceptable & genuinely dangerous. I informed the waitress, who apologized & offered me a dessert as compensation, but the dessert never even came!!
For the prices they charge, I expected quality food, proper service, & at the very least basic safety standards. Instead, we got cold food, long wait times, poor follow-through, & a dangerous situation that could have ended much worse.
I just had my 25th birthday with my friends & the food is fantastic & the vibe is amazing but even though the waitress was very nice I believe she was understaffed because it didn't make sense that they forgot to make my appetizer as well as my girlfriends, then they forgot the main dish of my friend who she just ordered the pasta & they forgot her wine. Vibe is great & food is great but they either need to get organized or hire another waiter to help them & this place would be 5 stars.
14 mai 2026
sur Google
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Honestly disappointed. The restaurant had a beautiful atmosphere & interior design. But the rest fell short.
- didn't have items on the menu & wine
- we asked for an English menu, server said they didn't have it, but we saw it at the entrance on the way out.
- ordered Diet Coke, it was a glass of ice with a splash of Diet Coke to taste
- ordered the Bavette medium rare & it was over cooked. What's worse was the steak was cut into slices, so it's not even like they didn't see it or know. Served me anyways. No excuses there.
- felt pressured to pay for bottled water
- server handed me the bill because I was closer instead of in the middle of me & my boyfriend, would've expected a bit more etiquette with the positioning of the restaurant.
I wouldn't have minded any of the above, but then don't charge me like a legit restaurant. Don't ask me how I want my steak cooked if you only cook it one way.
We had high expectations & unfortunately were quite disappointed. I hope the feedback can help them continuously improve to match the food & service for the price & ambiance.
Très déçue de mon expérience au restaurant Kava à Griffintown.
La nourriture était beaucoup trop salée & le service franchement médiocre. Les serveurs nous pressaient de commander de manière insistante, ce qui a rendu l'expérience désagréable du début à la fin.
Le plus choquant : nous avons été suivies dans les toilettes par des serveuses, probablement parce que nous sommes jeunes, alors que nous ne faisions absolument rien de mal.
Nous avons donc choisi de ne pas laisser de pourboire, mais il a été ajouté directement sur le terminal de paiement, ce qui est inacceptable. Le pourboire devrait rester optionnel, surtout quand le service n'est pas à la hauteur.
Pour une table d'environ 500 $, être traité de cette façon est tout simplement ridicule. Je ne reviendrai pas.
Our group (with reservation) didn't had food serve at about the same time. The service wasn't coordinated. Entry were mixed up or never arrived some had their main served & finished with other having never received the side (meant to be with the main) ... Vibe is nice waiter was nice (attitude) but all the other things were a mess.
Food quality or taste wasn't good enough to make us forget about the wait & all other issue
We went to kava for my birthday & it was a 10/10 .The food ,the music & the service was good. Special mention for Thibault the best waiter ever, thank you for the great experience!
