Reviews at Gong Cha highlight a wide variety of drinks, affordable prices, and a convenient downtown location, with many noting that the drinks are generally on point and the service is quick and friendly in a cozy atmosphere. The overall sentiment is positive, calling it a great bubble tea spot and a hidden gem with friendly staff, good ambience, and strong dessert options like waffles. Occasional issues appear, including incorrect orders and understaffing on busy nights, with some guests unsure about tea strength or the level of professionalism behind the counter. Overall, Gong Cha is seen as a reliable choice with many standout flavors and frequent promotions, though a few reviews call for improved accuracy and consistency.
The bubble tea is phenomenal & cheap, & so do the waffles. The best one is the matcha.I bought for my kids & they loved it.The workers are really very gentle & nice.The store is filled with beauty & it's also come up with great songs. Definitely recommended
Such a cute shop with great songs & atmosphere. The staffs are all very helpful & the food are top tier. I ordered a croffle & matcha that came out within minutes.
love the other locations but the online ordering platform doesn't work? it still charged my credit card & i like the convenience of ordering ahead. staff did not have a solution & did not give me the same discount that i got on my online order. :(
The drink was good & the staff was great but I ordered online & the order didn't appear in their system so they had to put in a new one which didn't have my extra topping that I paid for...
New store with nice & clean interior design. The washroom is very clean as well. Ordered online & the order wasn't ready & there's no one in the store. The online order says the order will be delivered later as well. It's better to order in person & see what specials there are as well. The bubble tea was ok, thought I ordered thé au lait, but it's not really milk; it tasted powdered creamer. The matcha waffle was chewy not too much of green tea flavor. The bubbles are sweeten but too hard for my taste.
I met the best employee there ! Linh got a godlike service. Would recommend 10/10! It's so refreshing ; after I drank my bubble tea, my mindset went from a dry dessert to a gorgeous sea 🤩🤩🤩🤩
