Reviews at Gong Cha highlight a wide variety of drinks, affordable prices, and a convenient downtown location, with many noting that the drinks are generally on point and the service is quick and friendly in a cozy atmosphere. The overall sentiment is positive, calling it a great bubble tea spot and a hidden gem with friendly staff, good ambience, and strong dessert options like waffles. Occasional issues appear, including incorrect orders and understaffing on busy nights, with some guests unsure about tea strength or the level of professionalism behind the counter. Overall, Gong Cha is seen as a reliable choice with many standout flavors and frequent promotions, though a few reviews call for improved accuracy and consistency.
I went to this gong cha today, my friend ask if they had a bathroom & they said no & then when an Asian person asked for it, they gave her the bathroom key. we also asked for a matcha with mango & it was literally just matcha & when we told the cashier we almost had to beg to have another one. Also the cashiers were really unkind (I get it's late but still why are you working on customer service if you can't be at least a little bit kind) & last they're supposed to close at 10pm but they weren't accepting people after 9:30
After placing an order I waited 15 mins to get my drink! People that placed orders after me were getting served first. They were so disorganized & did not properly track their orders.
People were also returning drinks because it was not the correct order.
Their waffle maker was also not working so they also had to issue refunds!
Seriously bubble teas are not rocket science.
Je suis déçu... les personnes derrière le comptoir étaient peu professionnels...& en sous effectif pour un soir d'affluence.
Dommage, j'apprécie généralement l'enseigne.
I just want to inform you that this is my second order that was incorrect again. I always order the Coconut Taro Smoothie. Last time, I received a Coconut Smoothie instead. (November) I tried ordering again today, waiting for almost 1 half hour. but I was given Taro Milk Tea. I don't drink tea, so I was disappointed.
I was really craving the Taro Smoothie & still haven't received the correct order. I hope you can kindly look into this matter. Thank you.
Great experience here. They have many many options & many promotions as well. I recommend order the drink of the day if you are not sure what are you going to get. The waffle is really fresh & tasty highly highly recommend!
Dec 25, 2025
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We found this hidden gem on a cold Saturday afternoon. The place is small but cozy, with a festive Noël atmosphere. The staff were so friendly & recommended a delicious matcha bubble tea. I'll definitely come back with my friends!
