Overall, reviews of Gong Cha describe a place with a strong bubble tea lineup and many customization options for ice, sugar, and flavors, with fast and friendly service that many customers appreciate and a loyalty program that sometimes yields freebies. Some say the drinks are well made, featuring real tea and fruit flavors, and a few call it the best bubble tea in town, while others note inconsistency in taste and preparation, with some orders made incorrectly or served with the wrong size or too much sugar, and in some cases the drinks depend on the staff member. In store seating is criticized by some, and there are comments about pricing being reasonable but service variability. Food items like croffles and waffles receive mixed feedback, ranging from delicious when fixed after initial issues to undercooked or uneven in presentation at first. Language barriers and communication challenges appear in a few reviews, yet the overall impression highlights a solid core product and ongoing opportunities for improvement.
My new favourite bbt in Brossard. The place is small with a counter sitting space, but their bubble tea is delicious & not as expensive as other good places like presotea
Nov 2, 2024
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've visited Gong Cha Brossard several times, & overall I've been impressed with the quality of their drinks & their excellent customer service. While I initially had a mixed experience, the team at Gong Cha takes customer feedback seriously & has shown a commitment to maintaining high standards. Their drinks, especially the Lychee Oolong & Matcha Milk Tea, are delicious when made with care. It's clear that they prioritize customer satisfaction, & that makes all the difference. I'll definitely be returning & recommend them to anyone looking for great bubble tea!
Just wanted to update my review as I went back to test out the same drink again. The staff was very accommodating & kind. The drink tasted much better & satisfied my expectations. I really appreciate & respect how they addressed this issue. I will be back :) ___________ I went here yesterday because I was really excited to try the new pumpkin spice milk tea with milk foam. To my disappointment, it tasted very diluted & like watered down cinnamon tea. The color was not even orange. At first I thought it was because of the foam, but when I poured it out, I could see that the tea was beige & not orange as pictured in the advertisement photos. Also this small size costs more than 10$ with tax. The bubble waffles not pictured here were also overcooked & cold. I normally really enjoy the tea & bubble waffles however I was really disappointed with the visit.
Strawberry Earl Grey Milk Tea with Pearls is so good ! Music not too loud & very friendly staff. Le thé au lait aux fraises avec perles est excellent. La musique était pas trop forte & le personnel très amical.
Aug 31, 2024
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Menu varié, services de qualité, employés super gentil!! Endroit vraiment propre, je conseille vraiment😍 les gaufres sont vraiment excellente aussi Le boba fruité raisin fraise délicieux
I was ordering on the self checkout outside & I understand theres a construction going on, & the access to the store is limited but seeing the workers running back & forth with all the construction dust & smoke is making question the store management.
Service was polite & efficient. Although there are only a few options to pick from as of now, each of the options are very unique & different from each other. Compared to a lot of other bubble tea stores, the prices are amazing as a large drink is only around 7 dollars. We also received a 10% for their opening month which was great. Be careful when ordering though, the drinks are extremely sweet & luckily the counter waitress warned me. Even at 70% sugar was a bit too sweet for me. In terms of flavours, everything tasted great. From the milk foam that brought a great hint of saltiness to the brown sugar that brought in an amazing contrasting sweetness & even the tapioca that had a great chewing texture to it. I really enjoyed their drink. I'll definitely love to come back & try more of their drinks, also their waffles if I get the chance next time. (5 months ago) It feels great coming back & seeing such a large variety of drinks in their menu. Most of them are fairly innovative & unique. I tried their Creme Brulee Strawberry drink & it was perfect for me. The balance of flavours, the level of sweetness & the slight hint of saltiness which compliments the whole drink, everything just felt amazing for me. I will definitely be back to try more of their drinks & maybe try their waffles & croffles too.
