Fritou is seen as a hidden gem with good service and high quality, and the food is delicious, with fried chicken that is crispy and well seasoned, served hot and in generous portions at affordable prices. Reviewers praise the friendly and attentive staff and the welcoming, homey atmosphere, though a few note that the staff's smiles can be infrequent and that the shop's smell isn't always ideal. The restaurant offers halal options, an appealing interior, and a vibe that makes it a solid choice for a casual meal in Laval, with many returning regularly; portions are substantial and value is strong, and some call it the best chicken and fries in Laval. Overall, Fritou earns repeat praise for consistently tasty, satisfying meals and a clean, friendly environment that keeps customers coming back after shifts or during leisure visits.
Both the food & the service have declined over the past year. Today I was served non spicy chicken although I asked for spicy, sauce that was full of blobs, & an expired soda. Pretty sure I got food poisoning. I used to go there for years. May not be going back now. What a shame...
During these past few months , the quality of the service & the taste of the food had a significant glow down since the new owner came. Mistakes made regularly in the order, sometimes the chicken has a lack of seasoning, waiting time a little bit longer when you order on site or thru pick-up. However the staff is still kind & gentle . Honestly, you guys are a good spot to eat fried chicken BUT if you continue to this path, I might try to find another spot. I really hope you'll comeback stronger ❤?❤?❤?
Mar 30, 2026
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The coleslaw did not look fresh at all
the color was much darker than normal & it smelled bad. The taste was sour in a spoiled way not just tangy. Very disappointed. Please check your food quality.
J'ai commandé un mac & cheese au poulet (12 oz / format mini) à 13,99 $. La portion est très petite & le plat était censé contenir du poulet, mais il n'y en avait pas du tout. En plus, le macaroni était immangeable : goût fade, sans saveur, vraiment décevant. Honnêtement, ça ne vaut même pas 2 $.
J'ai aussi commandé un plat fringale qui venait avec deux morceaux de poulet frits. Le poulet était fade, sans goût, très mal assaisonné.
Le tout venait avec un peu de frites & une sauce sans saveur. Pour un total d'environ 50 $, c'est complètement injustifié.
Vous ne savez clairement pas comment garder vos clients. Il faut miser sur la qualité & la quantité, pas seulement sur l'argent.
👉 La seule chose qui était bonne : la root beer.
Jan 23, 2026
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Went to order some food & he passed somebody before us because they spoke arabic. They told us he had to just pay so we can order but we waited for 5 minutes & they were still talking. Worst customer service ever. The chicken does not look fresh either.
Wooow le broasted familial étais incroyablement bon, le poulet étais très bien cuit, bien croustillant, la salade de chou étais au goût de tout le monde , même mes enfants qui n'aimaient pas sa d'habitude ont beaucoup aimé & ils m'ont demander encore.
