Les avis sur Fay Wong forment un panorama mêlant satisfaction et frustration. Certains clients relatent une mauvaise organisation des commandes et des confusions sur le retrait ou la livraison, des retards et un personnel parfois impoli qui peut être blessant et donner l impression d un service peu professionnel, même après des années de fidélité. D autres apprécient l accueil chaleureux, l ambiance et les portions généreuses, ainsi que des plats savoureux et bien servis, notamment le chow mein cantonais, le boeuf au broccoli canadien, la sauce crevettes au homard, la soupe wonton et le General Tao, avec un bon rapport qualité prix et un service attentionné. Quelques critiques mentionnent des expériences incohérentes pour le take-out, des plats parfois décevants ou mal exécutés, mais la majorité des retours restent axés sur une nourriture réconfortante et des plats qui restent des repères constants. Dans l ensemble, Fay Wong demeure une valeur sûre pour une clientèle fidèle qui aime l ambiance familiale et les saveurs qui reviennent à chaque visite.
I walked in with a party of three & the environment seemed nice at first, but we were completely ignored for about 30 minutes before anyone came to take our order-no water, no check-in, nothing. Other tables that arrived after us were served right away.
When the food finally came (sweet & sour pork chop, pineapple chicken, chow mein, beef fried rice, & spring rolls), most of it was okay the spring rolls are the best. but the chow mein was both raw & burnt at the same time. We sent it back, but even the replacement wasn't much better. Service stayed poor throughout the meal-we were basically ignored the whole time.
A staple in NDG for over 20 years, comfort food at it's best. We always get the same dishes & it always hits the spot : Cantonese Chow Mein, Beef Canadian Broccoli, Shrimp Lobster Sauce, Wonton Soup, General Tao, Honey glazed
or Salt & Pepper Chicken Wings ( I can never decide which one is better).
22 juil. 2025
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This is a small Neighborhood Chinese restaurant. So I didn't expect anything extraordinary. Just adequate "Chinese/Canadian" food. The food was mostly adequate & prepared within the advertised time frame. The Cashew chicken was in the style to be expected with this type of establishment but I have to say, the chicken morsels did not taste fresh. The spring rolls, the noodles, the beef were all fine.. but that chicken was definitely not fresh.
I really like the staff. Super friendly. The manager too! Food is good & fresh. A bit expensive but delicious & fresh. Cooked with care. Delivery is quick too. Maybe it's because I live 5 min away by car. 😂 I highly recommend their Shanghai noodles & Chicken BBQ wings! Very good restaurant.
Where do I begin? At a time where a lot of establishments seem no longer concerned about first impressions, service or quality of their dishes, this was a refreshing experience from start to finish. The moment we walked in were immediately greeted by the most warm & welcoming host, & were promptly seated. Our server was rather shy, but quickly adapted to her role, was efficient & carefully double checked that our order was correctly taken. The food arrived quickly & was succulent & crispy in all the right places. We had hot & sour soup, dumplings with peanut butter sauce, both egg & spring rolls, honey garlic ribs, salt & pepper wings, shrimp in lobster sauce, general tao chicken with steamed rice. Everything was super delicious, so full of flavor (my tastebuds were delighted), especially noted, not a high salt content like some other places. Portions were generous, it served 3 of us quite well. We left stuffed & happy. Definitely anticipating my next visit. Btw I also ordered a take-away meal. Great job Fay Wong!
Great service. Manager Frankie was very nice, gave great food recommendations. Ordered Chicken Fried Rice, Cantonese Chow Mein, Beef Canadian Broccoli, Shrimp Lobster Sauce, Jasmine Green Tea. Would recommend all. About $20 per item but big portions. The tea was really good. 5$. Would recommend. House blend.
We traveled to montreal & our hotel was close to China town so we decided to get Chinese for dinner. Well after reading reviews we thought maybe giving this one a shot. It was a 25 min taxi drive & let me tell you, it was WORTH IT. Absolutely fantastic. Best Chinese food hands down. The Wonton soup is amazing. The chicken wings are just crazy good. & the egg rolls & spring rolls are so good we had to order more togo! If you are looking for a great Chinese restaurant, look no further.
8 avr. 2024
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Food is delicious! We had the chicken fried rice, pineapple chicken, salt & pepper chicken wings, & shrimp in lobster sauce. 100% recommend trying this restaurant out!
Just a poor excuse of Chinese american food...How can you mess up on the general Tao chicken? My whole family got sick after eating here...Enough said!!
20 avr. 2021
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I had my share of bad experience in my life but never have I ever felt so insulted by someone who is suppose to be in charge of this establishment. They mocked my accent on the phone & kept arguing with me that I've placed the wrong order when I clearly did not!
Remember customer service is the lifeblood of this industry yet it seem in your case you've run dry on its resource by not only mocking my accent but also laughing at me on the phone! The manager attitude is profoundly unprofessional & unacceptable I cannot fathom such a horrible attitude from her! She reminded me of an ugly Regina from the movie mean girls.
Now the food! I've ordered the chicken fried rice & the egg rolls among other items & I must say everything was so oily & packaged without care! My fried rice was so salty it tasted like sand!
The delivery took forever & when it came the food was cold...
I ordered in. The spring roll had so much oil that using a ton of paper napkins still didn't take it all out. The cashew chicken had a measly 5 mini bite size pieces of chicken. The sauteed eggplant reeked of oil & sauce. Not a good experience for sure.
