Overall, customers describe Fay Wong as a long standing, family friendly spot with a warm ambiance and reliably flavorful Cantonese dishes; favorites include Cantonese chow mein and wonton soup, portions are often generous, and the service can be friendly and attentive, but experiences vary with occasional delays and miscommunications around pickup or delivery, some rude or inattentive staff, and takeout quality issues such as food arriving cold or inconsistent; despite these ups and downs, Fay Wong remains a dependable staple for many who have been visiting for years, praised for fresh flavors, a welcoming atmosphere and a menu that offers reliable comfort.
My first time eating at Fay Wong & I will definitely be back!
As soon as you walk into the restuarant, there's a delicious aroma that welcomes you. We were greeted by friendly staff. I had a lot of questions about what comes with the combo & the staff was knowledgeable.
My fiance told me to get a combo because it's a good deal. The meal comes with your choice of soup (wonton or sweet & sour), plus eggroll or spring roll. It also comes with vegetables & rice. For an extra $1, you can change the white rice to noodles & I believe fried rice.
I had the shrimp combo & changed the rice for noodles. The shrimp were cooked perfectly & they were large! I think there was about 8 shrimp. The noodles were mostly soft but there was some crispy noodles too-I love all types of noodles!
The wonton broth was flavorful & the eggroll was crispy!
I'm born & raised in Vancouver & this meal reminded me of the Chinese food I loved in Vancouver. I've been living in Ottawa for 11 years & never had a decent Chinese food meal. I'm moving to Montreal soon & for sure will be coming to Fay Wong for Chinese food!
May 2, 2026
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On December 31 2025, we called Fay Wong Wong .We placed an order at 6:15 p.m. I told the employee that I would come pick it up, but he said they were only doing deliveries-no pickups. He told us it would take between one hour & one & a half hours. I said no problem.
By 8:30 p.m., we called again & were told that the driver was coming back & would pick up our order. At 9:00 p.m., my husband called once more & was suddenly told that we could come pick it up ourselves. We were shocked, especially since we live only one block away.
When my husband arrived at the restaurant, the staff were extremely rude. One of the employees even said,'If you don't want it, just leave it.' At that point, it was after 9:00 p.m. & we were hungry. They joked about the situation & admitted they were never going to deliver the order.
The food must have been sitting for a long time because everything was cold. This was incredibly rude & unprofessional. We have been ordering from this restaurant for about nine years, but this was the last time. They clearly need to learn about customer service.
Nous sommes allés pour notre souper de Noël.
Vraiment super endroit, très accueillant belle ambiance.
La bouffe 🫶🏾🫶🏾🫶🏾, crois moi, tu en auras pour ton argent & même plus👍🏾😊
We used to love this place & have been going for almost 30 years. The food has gotten overpriced & the quality & taste is not what it used to be. The young people they have doing the service need to work on their customer service skills.We got take out last night & it wasn't very good, 60$ for two combos.
I walked in with a party of three & the environment seemed nice at first, but we were completely ignored for about 30 minutes before anyone came to take our order-no water, no check-in, nothing. Other tables that arrived after us were served right away.
When the food finally came (sweet & sour pork chop, pineapple chicken, chow mein, beef fried rice, & spring rolls), most of it was okay the spring rolls are the best. but the chow mein was both raw & burnt at the same time. We sent it back, but even the replacement wasn't much better. Service stayed poor throughout the meal-we were basically ignored the whole time.
It is very important that everybody reads & shares this. You will all be doing me a huge favour for not visiting this restaurant anymore. Please read & share where you can. My daughter's friend wrote this in response to what happened just over a week ago at the restaurant Fay Wong in Cote Saint Luc.
'Hey everyone, I'd like to shed light on a situation that has happened at my previous workplace. Last Sunday, my co worker & I (both young girls) were working at Fay Wong (Cote St Luc, NDG). Whenever our boss doesn't understand what's going on at work, he takes it out on us & yells infront of customers. He ended up not liking what we were doing in regards to answering the phones, so in an attempt to grab the phone from my other co worker, he instead slapped her hard on the arm. Myself & the other girl walked out of the restaurant, to let him deal with his own chaos that he's caused. Due to this, the police were called & im not able to post photos of him but if you go on Fay Wong under reviews, you will see as described, a 70 year old man physically assaulting his young female worker who has really been doing her best. A police report has additionally been filed in which the owner (the boss' son) has not released the video footage of him hitting my co worker because this place has been an unsafe environment for females & anyone working there, but none of them who own the place nor work there do anything to protect their workers. The boss came back into work the next day, & nothing was said about this & they all expect to get away with it.
Due to this, I was unfairly fired from my job there as I walked out in solidarity with my friend, & the boss was mad because it'got busy' afterwards. I wasn't going back anyway due to the abuse that had happened, as the boss is a cruel human being.
Just a heads up to avoid fay Wong, avoid working there, & that this so called'family restaurant' is full of verbal & physical abuse in which they continue to let it happen.'
A staple in NDG for over 20 years, comfort food at it's best. We always get the same dishes & it always hits the spot : Cantonese Chow Mein, Beef Canadian Broccoli, Shrimp Lobster Sauce, Wonton Soup, General Tao, Honey glazed
or Salt & Pepper Chicken Wings ( I can never decide which one is better).
I had such a great experience. The food was fresh, flavorful, & clearly made with care. Every dish we tried was well-seasoned & perfectly cooked - especially the cantonese chow mein & shrimp wonton soup. The staff were friendly & attentive, & the overall atmosphere was warm & welcoming. I'll definitely be coming back!
