Overall, customers describe Fay Wong as a long standing, family friendly spot with a warm ambiance and reliably flavorful Cantonese dishes; favorites include Cantonese chow mein and wonton soup, portions are often generous, and the service can be friendly and attentive, but experiences vary with occasional delays and miscommunications around pickup or delivery, some rude or inattentive staff, and takeout quality issues such as food arriving cold or inconsistent; despite these ups and downs, Fay Wong remains a dependable staple for many who have been visiting for years, praised for fresh flavors, a welcoming atmosphere and a menu that offers reliable comfort.
My first time eating at Fay Wong & I will definitely be back!
As soon as you walk into the restuarant, there's a delicious aroma that welcomes you. We were greeted by friendly staff. I had a lot of questions about what comes with the combo & the staff was knowledgeable.
My fiance told me to get a combo because it's a good deal. The meal comes with your choice of soup (wonton or sweet & sour), plus eggroll or spring roll. It also comes with vegetables & rice. For an extra $1, you can change the white rice to noodles & I believe fried rice.
I had the shrimp combo & changed the rice for noodles. The shrimp were cooked perfectly & they were large! I think there was about 8 shrimp. The noodles were mostly soft but there was some crispy noodles too-I love all types of noodles!
The wonton broth was flavorful & the eggroll was crispy!
I'm born & raised in Vancouver & this meal reminded me of the Chinese food I loved in Vancouver. I've been living in Ottawa for 11 years & never had a decent Chinese food meal. I'm moving to Montreal soon & for sure will be coming to Fay Wong for Chinese food!
I walked in with a party of three & the environment seemed nice at first, but we were completely ignored for about 30 minutes before anyone came to take our order-no water, no check-in, nothing. Other tables that arrived after us were served right away.
When the food finally came (sweet & sour pork chop, pineapple chicken, chow mein, beef fried rice, & spring rolls), most of it was okay the spring rolls are the best. but the chow mein was both raw & burnt at the same time. We sent it back, but even the replacement wasn't much better. Service stayed poor throughout the meal-we were basically ignored the whole time.
Oct 27, 2025
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I ordered for pk up they were fast . Food was not great , I ordered 2 wonton soup barely enough for 1 . Shame on them it's not expensive to add soup , peanut butter dumplings to heavy sauce
Beef & broccoli good all the rest was med . Not going back , $90 for 2 people on take out is too much for rice & noodles
Where do I begin? At a time where a lot of establishments seem no longer concerned about first impressions, service or quality of their dishes, this was a refreshing experience from start to finish. The moment we walked in were immediately greeted by the most warm & welcoming host, & were promptly seated. Our server was rather shy, but quickly adapted to her role, was efficient & carefully double checked that our order was correctly taken. The food arrived quickly & was succulent & crispy in all the right places. We had hot & sour soup, dumplings with peanut butter sauce, both egg & spring rolls, honey garlic ribs, salt & pepper wings, shrimp in lobster sauce, general tao chicken with steamed rice. Everything was super delicious, so full of flavor (my tastebuds were delighted), especially noted, not a high salt content like some other places. Portions were generous, it served 3 of us quite well. We left stuffed & happy. Definitely anticipating my next visit. Btw I also ordered a take-away meal. Great job Fay Wong!
Great service. Manager Frankie was very nice, gave great food recommendations. Ordered Chicken Fried Rice, Cantonese Chow Mein, Beef Canadian Broccoli, Shrimp Lobster Sauce, Jasmine Green Tea. Would recommend all. About $20 per item but big portions. The tea was really good. 5$. Would recommend. House blend.
Food is delicious! We had the chicken fried rice, pineapple chicken, salt & pepper chicken wings, & shrimp in lobster sauce. 100% recommend trying this restaurant out!
Mar 29, 2024
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I had my share of bad experience in my life but never have I ever felt so insulted by someone who is suppose to be in charge of this establishment. They mocked my accent on the phone & kept arguing with me that I've placed the wrong order when I clearly did not!
Remember customer service is the lifeblood of this industry yet it seem in your case you've run dry on its resource by not only mocking my accent but also laughing at me on the phone! The manager attitude is profoundly unprofessional & unacceptable I cannot fathom such a horrible attitude from her! She reminded me of an ugly Regina from the movie mean girls.
Now the food! I've ordered the chicken fried rice & the egg rolls among other items & I must say everything was so oily & packaged without care! My fried rice was so salty it tasted like sand!
The delivery took forever & when it came the food was cold...
