Overall, Escondite is described as a bold, fresh Mexican spot with vibrant flavors, standout guacamole and chips, and a lively, welcoming atmosphere that many guests remember after leaving; the menu is praised for variety and quality, with favorites like birria Koreano and a range of tacos, and the Escondite experience is commonly recommended for first visits to sample several tapas alongside strong cocktails. Service is a mixed bag, with some visits featuring attentive staff and quick, smooth service while others report slow pacing and orders being mixed up or missed, which dampen the meal; noise levels can be high and some guests feel portions are small for the price, yet the food is repeatedly described as delicious and inventive, and the overall vibe and consistency encourage return visits.
The food is great & the atmosphere is nice. I thought the music was a bit loud, & there were a lot of us in the restaurant, so we had to talk very loudly, but that's just my personal preference. The service, unfortunately, was very disappointing. Our food came out pretty slowly. It took quite a while to get our drinks (after the first course), & the waitresses got our orders mixed up. I'm not sure if it was just a bad night, but...
Hopefully they'll improve their service next time.
Mar 3, 2026
on Google
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The food was wonderful but the service was so bad it was almost impossible to enjoy it. The server forgot about our table completely multiple times as well as forgetting multiple items we ordered. She brought us incorrect items & acted annoyed when we asked for what we ordered. We had to keep flagging her down so we could order our drinks, food, etc, etc. We were told we had a limit of 2 hours at our table. That was no problem, but it took almost 45 minutes just to get our drinks (two bottled beers). The table next to us arrived 15 minutes after us & got their drinks & food before us. The whole meal went this way. The manager was in the back of the restaurant the entire time, despite his servers clearly needing help. The restaurant wasn't busy, but the servers were not prepared/well trained at all. We were stressed the entire time because of the time limit & the fact that everything took forever. It felt more like I was at work, instead of having a relaxed night out. Even though the food was good, we won't be returning. Eating out is expensive & not worth it when the server ignores you or acts like you are putting them out by being there.
Escondite has become one of my all time favourite restaurants. I've tried almost every location & I have to say the West Island is the best! The service is always 10/10 like a few days ago I came to eat dinner with my friends & were served by Olivia, she was quick, attentive & frequently checked on us to make sure we had whatever we needed. Also not to mention a total sweetheart! It makes me sad that they're not as busy as they should be because the food & drinks are incredible! Come eat here & get a Margarita Medianoche, share a guac then grab the Esteak Koreano tacos, I promise you won't regret it!!
Honestly, given that we were the only group in the restaurant (it was a storm day so there was really no other customers there), the service was slow & they missed some of our orders - I also find the drinks Extremely expensive
Food was good service was bad the waitress working barely came to see us during the diner the place was dead & she was just standing around looking lost we had to had to ask for more drinks.
Spent our 22nd anniversary dining here this past weekend. Our server was super sweet & helpful. Gave us options, answered our questions & made recommendations. The drinks were great! Corn bread was almost a no-go due to a broken machine, but was replaced just in time for us to enjoy! I asked for another, it was on the house! 3 different types of tacos (fish, steak & chicken) all excellent & written in order of preference. Chips & guac were tasty as well. Wee are believers that great food tastes better when the service is exceptional, & she didn't disappoint. We will be back for sure!!
From greeting to finishing up, the service was amicable & wonderful. The people seem just as happy as the party celebrating! The timing of each serving was perfect! The food was delicious. The only thing I & a friend of mine didn't like was the fish taco but EVERYTHING else was great!! The drinks ohhh wow fantastic everyone seemed enjoy them! Will definitely be back!
Our waitress was Kelly & she was 10/10 she was amazing, so were the rest of the staff but we were really not impressed with the food this time around, we had a bit of everything & drinks & the cauliflower was undercooked the tortillas were breaking apart, the mango salad that I love was not fresh but the service was impeccable along with the atmosphere so thumbs up to the staff & thumbs down for the food
First time at this little spot in the west island, I went with a friend & our server, Olivia, was incredibly attentive & gave us a premium service. She consistently checked in with us & made very tasteful drinks exactly to our liking. We conversated with her throughout our supper & really enjoyed her company & willingness to ensure our experience was top notch. The appetizers were very good, we had the corn bread, ceviche, wings & mango salad. The only thing I'd make note of is the doll canvas. We sat across from it & it made eye contact with us throughout the night. Other than that, the food was great, drinks were amazing & Olivia made our night. I would definitely return & hope she is my server again.
Feb 2, 2025
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From the entrance, to the experience, to the food, to the cleanliness of the restaurant. Everything was excellent because of one person, our waitress OLIVIA. We put our experience in her hands & let her chose the food & drink for us, we had a blast enjoying delicious mango salad with beautiful koreano & nopal tacos, to finish off with the upmost best nutella churros, not to mention somme of the BEST drinks we have had in the west island made by yours truly, OLIVIA our waitress, she was so nice & was always checking up on us. We will be back simply for her awesome smile & energy. God bless olivia
I went for my daughter's 17th birthday. I have been here before & loved it. I highly recommend a reservation in advance. The food is delicious in "tapas" sized portions. We got to eat a little of everything which was nice. Drinks were good, atmosphere is fun & overall great experience. We were served by Olivia. She was attentive, caring & sweet. I don't know if someone called in sick, or they were not expecting as many people during the holidays because Olivia seemed to be one person covering the entire restaurant (usually more servers) She did so well, nobody really noticed & her service did not suffer for it. Great job.
Our table had the tasting menu & various drinks. Everything was delicious. The owner was super friendly. The timing of the food was great also. Definitely recommend this restaurant!
