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/ 5basé sur 11 évaluations
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Visited Restaurant Elena (specialty pizza) on Dec. 13, ordered Proseco and was given Champagne by our waitress Ann. We were not told they did not have Proseco. Realized once at home we were charged $160 for Champagne which was not even on their menu. Called the restaurant that same night and left a message for the manager. Elizabeth the manager called back the next day. She was not very polite or supportive, I therefore asked to speak with the owner Ryan Gray from Nora Gray and new restaurant Gia in Montreal. Elizabeth left a message later that day offering a refund of $85 plus $17 tip on the bottle. I accepted the offer. After several calls since the offer, no one has returned any calls NOR have I received any refund to date (Dec. 29). You would think customer service is important however, clearly it is not when the MANAGER and OWNER himself doesn't care to return their calls or keep their word. EXTREMELY DISAPPOINTING!
Made reservations with friends, constantly being told by staff to hurry up and eat because they had another reservation for our table.
Food is pretty good but would never go back with the awful attitude from staff.
Belle carte des vins et le service est toujours top! À essayer absoluement.
Incredible wine list, knowledgeable staff, super tasty pizza.
This restaurant was a complete disappointment. We had to wait 15 minutes to be seated, even though we had a reservation. What was worse was that when finally seated, the hostess sat the three (3) of us at a table for (2). One of us had to sit at the end of the table like a child in a high-chair. When we complained, there was no apology. The hosting staff leaves a lot to be desired. Our waitress, however, made up for the bad hosting service and was superb. The table was far too small for a group of three, causing food to fall around the table. The suppli were good, but the remainder of the food was sub-par. The cavatelli pasta dish was oily and overly salty. The tagliatelle were fine, but again, nothing special. There are plenty of better options for good Italian fare in Montreal.
N'allez pas dans ce restaurant. La pizza est médiocre dans l'ensemble. La serveuse, la cuisine et même la direction n'en n'ont rien à foutre... et même si les 3 pizzas sont retournées entières ... aucun geste de responsabilité de la cuisine. De plus les prix sont exhorbitants.
C'est le temps que les patrons retombent sur terre et qu'ils s'occupent un peu de la satisfaction de la clientèle.
On nous a dit menu fixe (?) pour 50$ par personne parce qu on était 8 ?
Ce qui est bizarre pour un resto simple et cool et quelle différence 4 ou 8 ?
On a eu droit à une boulette de riz chacun, une salade et des pizzas et un genre de cannoli chacun. Pour 50$ chaque ??
Way, way over price ?
Je me demande encore ce matin si ce n'est pas une erreur ?
Avec 2 bonnes bouteilles de vin (92$ chaque), plus pourboire (18% pcq je ne suis pas cheap et en plus super service), 790$ ????
Ridicule pour une pizza.
Je ne remettrais plus les pieds là bas, en plus tous mes amis le savent déjà.
Ah oui, j'oubliais, pizza très très moyenne...
Il y a tellement mieux à Montréal.
Nourriture savoureuse, menu peu élaboré mais tout est très bon. Service désastreux et surtout assurez-vous que personne n'ait un pépin et arrive en retard car ils vont vous mettre à la porte si vous dépassez le temps alloué !
I loved my first meal, I've already been back twice! First visit was with a party of four so we were able to sample a larger selection. Incredible pizza oven produces many delights; I've had Mushroom, Margharita and White pizzas = delish! The second visit we kept it down to just the one White pizza and we ordered the Nocco Fritto appetizer and shared a Pasta Verde as well. I enjoyed a glass of orange wine. There was a special dessert that evening called the Financier (named after it's popular shape resembling a gold bar!) Staff is super knowledgable and friendly. Comfortable seating; love the space and decor. Not your regular pizzeria but personally, I might be on MY way to becoming a regular!
Elena is truly a welcomed addition to the neighbourhood! The pizzas are fantastic! We had a great experience- the food, the wine, the staff and overall atmosphere of the space, all wonderful! Elena's is a great spot for a dinner or even just a bite at their bar.
The music is so loud for a restaurant! It was so frustrating as my girlfriend and I really wanted to catch up over a good dinner but we could not even hear each other. I guess this is the way the restaurant ensures a fast turnover of customers but it does not make for a pleasant experience! They do have a really interesting wine list and an interesting menu. The food was a bit bland but overall still quite good.