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Across the reviews Crusty's is described as a lively retro spot with a basketball and arcade vibe where burgers, mac and cheese, and fries are consistently praised for flavor and generous portions, offering solid value and often fast service, with friendly staff that make guests feel welcome and a decor and atmosphere that many find memorable, including the dynamite burger and the mac attack as standout items and halal options noted by some, making it a frequent go to in Laval for both families and groups. The menu and portions are repeatedly highlighted as big and satisfying, and several reviewers mention the convenient location, clean spaces, and a vibe that blends sports, music, and casual dining; several also applaud quick service and attentive, smiling staff. On the flip side, some experiences diverge: online photos seeming misleading, dishes arriving cold or undercooked, inconsistent delivery experiences with missing items, occasional slow service, and certain cleanliness or maintenance concerns noted by a few diners. Overall the sentiment tilts toward Crusty's delivering delicious, hearty burgers and a fun environment with strong value and repeat visits, though potential guests should be aware of occasional inconsistencies in food temperature or service and a few issues with delivery experiences.
Food was literally so bad, the beef had a weird smell to it sort of like it was old , chicken burger was too oily, mac & cheese didnt even taste like anything except barbecue sauce. Absolutely tasteless!!!! Waste of money,time & calories. Be careful if you have a sensitive stomach.
Always great food. Delicious burgers & wraps. We absolutely love Crustys. There could be some improvement made with the service, it's always pretty slow. However I must say that the employees are always very nice & polite, they're doing their best, even in a big rush time.
Pour notre visite dans le secteur, nous avons découvert ce petit resto. La caissière gentille & courtoise. Personne pour accueillir les clients mais ca n'a pris trop de temps. Nous avons mangé sur place & avons reçu notre repas a la table. Les portions sont assez généreuses. Le mac'n cheese était bien crémeux. & le burger parfait & bien garni. Les frites cuites a la perfection. La déco est sympa. Pour le moment aucun regret. Les avis étant partagés ... mais peut-être il y a un laissé aller quand on fait livrer. BREF on a mangé sur place & tout était A1.
J'avais fait un avis il y a un an & c'est toujours aussi bon. Le burger est tellement gros rapport qualité prix est très bon. Mac &cheese toujours aussi bon. Le service toujours accueillant.
Absolutely fantastic experience from start to finish. The burger was divine & clearly prepared with incredible care. Service was attentive without being intrusive-a perfect balance. The atmosphere was cozy & made for a truly lovely evening out. Highly recommend this hidden gem!'
Absolutely amazing! The burgers were super delicious juicy, fresh, & full of flavour. The service was just as good; everyone was friendly, fast, & made me feel welcome. I enjoyed it so much that I'm planning to come back every week. Highly recommend this place! Important to note that it is very clean ❤?
Nov 18, 2025
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L'ambiance est bon ,service est bon ,burger est époustouflant. Seule critique si ils veulent des clients en français ils devrais suivre les lois du Québec & afficher en Français & non uniquement en Anglais .
Excellent service de la part de Wassim. Service personnalisé avec un grand sourire. Le burger Mozarella était unique, le meilleur que jai goûté à Montréal. Les frites, la poutine & les rondelles d'onions étaient aussi excellents. Un gros merci!!
